will operate, organize and maintain the shelter front desk and related equipment, including a multi-line phone system, security cameras, security screening, and front door entry requests and will be responsive to guest needs as well as requests from other Pine Street Inn staff, vendors, visitors, volunteers as well as the greater Lemuel Shattuck Hospital community. The Guest Service Specialist will ensure there is a safe and secure environment for guests and staff at Pine Street Inn Shattuck Shelter, intervene with assistance in the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources.