Own recurring CRM performance reporting in partnership with the Business Intelligence team, tracking KPIs such as client retention, reactivation, outreach and appointments, data capture, platform adoption, and campaign ROI; flag trends and data-quality issues and recommend corrective actions. Working closely with Retail, Business Intelligence, Digital, Learning & Development, IT, and global CRM partners, the CRM Coordinator helps turn client data into action for store teams, executing outreach tied to product launches, seasonal moments, and client development programs.