Adept decision-making skills Comfortable holding others accountable Comfortable working in a fast-paced, dynamic, transformative environment Ability to work with people with a wide range of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers, account managers, sales personnel Experience with CRM systems, Salesforce and Totango, Gainsight, or ChurnZero Ability to occasionally travel to various customer sites in North America and worldwide Desired but not required: Understanding of Power Quality products Knowledge of Power Management and Electrical Distribution Experience with Electrical Power Monitoring and Control Systems and products Power and/or electrical systems knowledge Let us learn about you! Etc.) Manage metrics and address performance concerns in a timely manner Identify best practices and drive adoption across team Supervise activities and facilitate smooth workflow Give training and mentorship to team members to make them better on the job Strategist - Responsible for deciding how to approach tasks and develop a plan to accomplish them Lead change management activities within the team Assist with headcount planning and forecasting of workloads Qualifications Bachelor's degree in business, computer science, or engineering (or equivalent experience) Experience working in the field of customer success (or field with highly transferrable skills) Positive attitude, enthusiastic, self-motivated, and customer-focused People-person and team player, enjoying the cross-functional interaction required for this position Strategic mindset.