Prior experience as a Technical Account Manager, Customer Success Manager, or in a similar post-sales technical role; Familiarity with cloud platforms (AWS, Azure, GCP); Experience with hosting, colocation, or bare-metal infrastructure environments; Familiarity with ITIL or other formal service management frameworks; Experience working alongside Solution Architects or pre-sales technical teams; Basic scripting or technical troubleshooting skills; Familiarity with security/compliance frameworks (SOC 2, ISO 27001, HIPAA); STEM or other relevant bachelor's degree. Strong understanding of IT infrastructure (cloud, on-prem, hybrid, bare-metal); Experience working directly with enterprise customers in technical account management, technical support, or service delivery role.