Business Analyst CRM & Process Optimization RCM Technologies, Inc. | Life Sciences / Data & SolutionsBusiness Analyst CRM & Process OptimizationSan Juan, PRQualifications Experience: 3 to 5+ years of proven experience as a Business Analyst, specifically supporting CRM systems (e.g., Salesforce, Microsoft Dynamics 365, HubSpot, or similar enterprise platforms). Requirement Gathering & Alignment: Partner with cross-functional business units to identify needs, define user stories, and translate business challenges into clear, actionable CRM requirements (BRDs/FRDs).