NewSenior Associate, SAP CRM - Utilities KPMGSenior Associate, SAP CRM - UtilitiesBoston, MA$97,755–$204,585 / yearIf you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation.
NewDigital Marketing Automation Consultant, CRM MassMutualDigital Marketing Automation Consultant, CRMBOSTON, MAWorks cross-functionally with various teams including Distribution Marketing Partners, internal Creative teams, Marketing Data & Analytics, Martech, SF CRM and various development teams to activate, maintain, and innovate campaign activations and technical processes. Manages direct-to-consumer marketing campaigns for the Customer Relationship Management digital marketing team, primarily via email, direct mail, mobile, and SMS, while ensuring proper functioning of all response channels.
NewSenior Project Manager (Custom Software & Healthcare) JobotSenior Project Manager (Custom Software & Healthcare)Chestnut Hill, MA$120,000–$200,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Rather than supporting a single product, you'll partner with innovative healthcare organizations to design and deliver technology that improves patient experiences, provider workflows, and healthcare outcomes.
Territory Sales Manager JobotTerritory Sales ManagerBoston, MA$100,000–$125,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We offer a competitive incentive-based compensation structure, cross-cultural collaboration, and ongoing training and development opportunities designed to support long-term career growth.
Regional Sales Manager, Thermal Engineering Wakefield Thermal Solutions, Inc.Regional Sales Manager, Thermal EngineeringNashua, NHBuilding on over four decades of leadership and experience, Wakefield Thermal designs, manufactures, and sells thermal management products that remove excess heat generated by electronic components. Historically talented at restoring distressed companies, Heico now strategically targets acquisitions that will complement its ever-growing portfolio of companies in manufacturing, construction, and industrial services.
Customer Support Specialist Wakefield Thermal Solutions, Inc.Customer Support SpecialistNashua, NHAdminister and manage key business processes for assigned customer accounts, including quotations, sample and prototype coordination, pre-production, production, order management, quality support, and ongoing customer service. Building on over four decades of leadership and experience, Wakefield Thermal designs, manufactures, and sells thermal management products that remove excess heat generated by electronic components.
Business Development Manager - Bioprocessing Ecolab Inc.Business Development Manager - BioprocessingBoston, MA$126,900–$190,200 / yearThe Business Development Sales Representative will work in collaboration with multiple Account Managers to drive new growth opportunities supporting not only the growth of our Bioprocessing segment but also enabling our clients to develop medicines that improve the lives of their patients. With a broad and innovative portfolio of chromatography technologies, global coverage and leading technical support, Ecolab Bioprocessing supports customers spanning research, emerging biotech, large scale biopharma and contract manufacturers.
Account Manager - SaaS Hybrid Boston Michael Page USAAccount Manager - SaaS Hybrid BostonBoston, MA$70,000–$100,000 / yearFull timeAct as the primary point of contact for client inquiries, resolving issues promptly and professionally - work with Customer Service and Customer Support teams as needed. They are known for delivering innovative solutions and maintaining a strong focus on customer success, making them a trusted partner in their industry.
NewAssociate Sales Representative/ Sales Development Rep- Title Insurance (MA) Gables Search GroupAssociate Sales Representative/ Sales Development Rep- Title Insurance (MA)Boston, MA$25.49–$33.98 / hourOur client, a leading provider of title insurance, financial, and escrow services, is seeking a Associate Title Insurance Sales Representative/Sales Development Representative to support business development and client relationship initiatives within the Boston residential real estate market. You’ll receive hands-on training, mentorship from experienced sales leaders, and a clearly defined path for career advancement, while gaining exposure to sophisticated real estate transactions and client needs.
Strategic Account Manager - SaaS Hybrid Boston Michael Page USAStrategic Account Manager - SaaS Hybrid BostonBoston, MA$75,000–$100,000 / yearFull timeAct as the primary point of contact for client inquiries, resolving issues promptly and professionally - work with Customer Service and Customer Support teams as needed. They are known for delivering innovative solutions and maintaining a strong focus on customer success, making them a trusted partner in their industry.
NewSalesforce Solutions Architect MassMutualSalesforce Solutions ArchitectBOSTON, MAThe Opportunity: We are seeking a highly skilled Salesforce Solutions Architect with deep expertise in Salesforce Financial Services Cloud (FSC) and a strong background in the insurance industry. Provide technical leadership to Salesforce development teams, ensuring adherence to Apex, Lightning Web Components (LWC), and API best practices.
NewAccount Executive - Field Sales Badger DaylightingAccount Executive - Field SalesBoston, MA$105,000–$140,000This is a commission-eligible role with an estimated first-year range of $105,000-$140,000 total compensation (base + uncapped commission). As an Outside Sales Representative (OSR) with Badger, you will manage a territory with both established customers and untapped potential.
NewField Sales Executive Badger DaylightingField Sales ExecutiveBoston, MA$105,000–$140,000This is a commission-eligible role with an estimated first-year range of $105,000-$140,000 total compensation (base + uncapped commission). As an Outside Sales Representative (OSR) with Badger, you will manage a territory with both established customers and untapped potential.
NewOutside Sales Representative Badger DaylightingOutside Sales RepresentativeBoston, MA$105,000–$140,000This is a commission-eligible role with an estimated first-year range of $105,000-$140,000 total compensation (base + uncapped commission). As an Outside Sales Representative (OSR) with Badger, you will manage a territory with both established customers and untapped potential.
NewB2B Sales Representative Badger DaylightingB2B Sales RepresentativeBoston, MA$105,000–$140,000This is a commission-eligible role with an estimated first-year range of $105,000-$140,000 total compensation (base + uncapped commission). As an Outside Sales Representative (OSR) with Badger, you will manage a territory with both established customers and untapped potential.
NewDirect Sales Representative Badger DaylightingDirect Sales RepresentativeBoston, MA$105,000–$140,000This is a commission-eligible role with an estimated first-year range of $105,000-$140,000 total compensation (base + uncapped commission). As an Outside Sales Representative (OSR) with Badger, you will manage a territory with both established customers and untapped potential.
NewOutside Sales Representative - Uncapped Commissions Badger DaylightingOutside Sales Representative - Uncapped CommissionsBoston, MA$105,000–$140,000This is a commission-eligible role with an estimated first-year range of $105,000-$140,000 total compensation (base + uncapped commission). As an Outside Sales Representative (OSR) with Badger, you will manage a territory with both established customers and untapped potential.
CRM Platform Manager Shawmut Design and ConstructionCRM Platform ManagerBoston, MA$118,000–$152,000 / yearCollaborate directly with the Chief Revenue Officer (CRO) and Business Development team to continuously review and refine business processes, implementing updated workflows and automation within D365 as processes evolve to ensure the platform remains aligned with revenue strategy and operational goals. This role serves as the primary technical and functional owner of the D365 platform, ensuring it supports sales, marketing, customer service, and field operations across our construction-focused business.
NewClinical Specialist, Cardiac Rhythm Management (CRM) - Boston, MA Medtronic PlcClinical Specialist, Cardiac Rhythm Management (CRM) - Boston, MABoston, MARemoteIf you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
NewClinical Specialist, Cardiac Rhythm Management (CRM) - Boston, MA MedtronicClinical Specialist, Cardiac Rhythm Management (CRM) - Boston, MABoston, MassachusettsRemoteIf you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
Associate Director, CRM Field Operations Vertex Pharmaceuticals IncAssociate Director, CRM Field OperationsBoston, MA$164,400–$246,600 / yearProactively identifies and communicates potential new improvements to platforms, leverages subject matter expertise to support both Sales & Marketing in identifying opportunities for improvement and communicating complex technical solutions to business problems. The North America Commercial Operations CRM Field Operations Team is looking for an Associate Director, CRM Field Operations to ensure continued customer centricity and success.
D365 CRM or Copilot/AI Technical Lead - Manager PricewaterhouseCoopers LLPD365 CRM or Copilot/AI Technical Lead - ManagerMA$99,000–$232,000 / yearThose in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy .
Microsoft D365 CRM + Copilot/AI Functional Lead, Manager PricewaterhouseCoopers LLPMicrosoft D365 CRM + Copilot/AI Functional Lead, ManagerMA$99,000–$232,000 / yearDemonstrates extensive ability to collaborate with Microsoft Dynamics 365 CE (CRM) or F&O (ERP) Technical Architects, clients, engineering teams including developers, testers and PMO to deliver a quality product and implementation. Certification(s) Preferred: ERP: D365 F&O Trade and Logistics and at least one other D365 F&O module (Microsoft LCS or Microsoft Sure Step Certification), CRM: D365 Sales, Marketing, Dynamics CRM (D365/2013/2011).
Microsoft D365 CRM OR AI/CoPilot Functional Lead, Senior Manager PricewaterhouseCoopers LLPMicrosoft D365 CRM OR AI/CoPilot Functional Lead, Senior ManagerMA$124,000–$280,000 / yearDemonstrating in-depth ability to work with Microsoft Dynamics 365 CE (CRM) Functional Consultants, Technical Architects, clients, business teams and engineering teams including developers, testers and PMO to deliver a quality product and implementation. As part of the Business Application Consulting team you collaborate with Microsoft Dynamics 365 CE (CRM) Functional Consultants, Technical Architects, clients, business teams, and engineering teams to deliver quality products and implementations.
Healthcare Life Science Veeva CRM Senior Consultant Deloitte Touche Tohmatsu LtdHealthcare Life Science Veeva CRM Senior ConsultantMA$110,700–$218,300 / yearPreferred: At least 2 years of experience utilizing the full suite of Veeva CRM capabilities, serving various Life Sciences personas (e.g., Field Sales, Key Account Management, Medical Science Liaisons, Field Reimbursement Managers). Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Director, CRM Product Owner HarbourVest Partners, LLCDirector, CRM Product OwnerBoston, MA$180,000–$190,000 / yearWorking closely with the Vice President, Product Manager, CRM Digital Solutions, this role focuses on Product backlog ownership, translating business needs into high-quality CRM solutions that improve user workflows, the integrity of client-data, and adoption. For example, you may choose to work in the office 4 days per week and take one remote day weekly (typically 13 weeks per quarter), leaving 5 additional remote days to be used as needed.
Associate Product Manager - Vault CRM Suite Veeva Systems IncAssociate Product Manager - Vault CRM SuiteBoston, MARemote$60,000–$120,000 / yearThis role is for the core Vault CRM application which includes areas such as AI Agents, Account Management, Interaction Planning and Recording, Next Best Actions, Engagement Channels like Email, WhatsApp, SMS, Portals, and much more. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Senior Manager, CRM Program Management and Governance Becton Dickinson and CoSenior Manager, CRM Program Management and GovernanceMAOperating at the intersection of strategy, delivery, data, and change, this role connects enterprise strategy to execution - coordinating cross-functional and TDS delivery teams, establishing strong governance and decision rights, and ensuring initiatives deliver measurable business value and sustained adoption. The position owns the decision-making forums, demand-intake discipline, vendor and technology governance, and the operating cadence that turn strategy into delivered, adopted outcomes.
Senior Manager CRM & Lifecycle Marketing Alnylam Pharmaceuticals IncSenior Manager CRM & Lifecycle MarketingCambridge, MA$142,800–$193,200 / yearThis role is a core operator within the Global Omnichannel model, partnering with business unit marketing teams and Omnichannel leads to translate defined journey strategies into activated, compliant, and measurable campaigns within enterprise CRM platforms. The Senior Manager, CRM & Lifecycle Marketing is responsible for executing and optimizing lifecycle marketing programs across owned channels (email, SMS, direct mail), with a focus on building and delivering scalable, data-driven customer engagement.
Sourcing and CRM Program Manager TendSourcing and CRM Program ManagerBoston, MARemote$35–$45 / hourMarket Like a Recruiter — You apply real marketing discipline to how you engage candidates: segmenting audiences, testing messaging, analyzing what converts, and running multi-touch campaigns that build relationships over time — not just one-off cold outreach. Hands-on CRM experience with real depth: segmentation, nurture campaigns, multi-touch outreach sequences, data uploads from external sources, tagging strategy, and measurable engagement outcomes.
Salesforce Enablement Manager (CRM Manager) WerfenSalesforce Enablement Manager (CRM Manager)Bedford, MassachusettsFull timeThis role plays a pivotal part in supporting the strategy and roadmap for the platform in partnership with Global Commercial Operations and Information Technology (IT) teams with a focus on enabling teams through optimized tools, training, and strategic initiatives. Lead North America Salesforce.com strategy including building a commercial roadmap and driving ongoing system enhancements that increase adoption and enable Commercial Operations efficiency and effectiveness.
Product Manager, CRM PlaylistProduct Manager, CRMBoston, MA$99,000–$140,000 / yearIf you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Serve as the definitive organizational leader and Subject Matter Expert (SME) for CRM, proactively evangelizing CRM best practices and driving strategic alignment across executive stakeholders and others.
Associate Director, Graduate CRM Operations Boston CollegeAssociate Director, Graduate CRM OperationsMA$72,450–$90,550 / yearAs a key member of the GEM team, the Assistant/Associate Director of Graduate CRM Operations serves as the chief systems administrator for Boston College''s graduate instance of the Slate CRM system, which includes all eight graduate schools as well as a number of additional key programs and administrative initiatives. The Assistant/Associate Director serves as one of 3 Slate "captains" involved in requesting direct technical support from Slate, acts as a technical resource to graduate admissions operations, and will produce timely reports and analyses of data.
ERP & CRM Project Implementation Manager AscendingERP & CRM Project Implementation ManagerBoston, MassachusettsThe ideal candidate will be a proactive leader capable of orchestrating complex system migrations, managing cross-functional technical teams, and ensuring high-level stakeholder alignment. We are seeking a strategic and results-oriented Project Manager / Implementation Manager to lead the end-to-end planning and execution of enterprise-level ERP and CRM initiatives.
Senior Manager, CRM Personalization Bright Horizons Family Solutions IncSenior Manager, CRM PersonalizationNewton, MA$110,000–$123,000 / yearCampaign Management: Oversee the planning, execution, and analysis of Bright Horizons personalized email campaigns and site experiences, including welcome series, cart abandonment, re-engagement, and lifecycle campaigns. Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support.
NewProduct Manager, CRM Kayak Software CorpProduct Manager, CRMCambridge, MAIn this role you will: Own the CRM agile team's backlog end-to-end - triaging intake from Marketing and Product, shaping requests into clear PRDs, and sequencing work to deliver against the team's primary KPI (bookings). We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits.
Microsoft D365 CRM or Copilot/AI Functional Lead, Senior Associate PricewaterhouseCoopers LLPMicrosoft D365 CRM or Copilot/AI Functional Lead, Senior AssociateMA$77,000–$202,000 / yearPerforming key contributions to the lifecycle stages of a Dynamics 365 Solution (Assessment, Design, Development, Deployment, Testing, Operations and Diagnostics), leveraging CRM or ERP capabilities; Utilizing Microsoft BI suite, MS SQL Server and SSRS reporting services to manage the reporting lifecycle (Report Design, Creation, Publishing, Subscription, Alerts); Leveraging project management skills to lead engagements through completion while collaborating closely with the customers, technical architects, and developers; and, Utilizing effectively written and verbal business communication skills with clients and firm staff and management, emphasizing the development and delivery of presentations to business users, and use of MS Visio as a diagramming tool. Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member, identifying and addressing client needs: actively participating in client discussions and meetings; communicating a broad range of Firm services; and, managing engagements, including preparing concise, accurate documents and maintaining project economics while maintaining flexibility for unanticipated issues.
Senior Product Manager - Patient CRM Veeva Systems IncSenior Product Manager - Patient CRMBoston, MA$120,000–$200,000 / yearYou will collaborate with the wider Vault CRM PM team to ensure the core platform, including AI agents, mobile capabilities, and data architecture, evolves to meet the unique, highly sensitive requirements of Patient Support Programs (PSPs) and Patient Services. You will act as the subject matter expert and advocate, driving a dedicated roadmap that bridges the gap between traditional CRM functionality and specialized patient engagement, adherence, and enrollment workflows.
Marketo CRM Business Analyst The Cooper Companies IncMarketo CRM Business AnalystBoston, MA$127,940–$170,586 / yearTo successfully perform the above tasks, the Senior Business Analyst will require the following skills: More than 8-yrs recent experience in a Business Process Analysis role dealing with medium-level marketing automation implementation projects spanning company-wide initiatives. The Senior Business Process Analyst will be assigned several projects that they will be responsible to provide clear documentation on all aspects of the project from initiation and definition of scope, through the analysis, requirements, design, development, testing and delivery phases of the project.
CRM Manager TripAdvisor IncCRM ManagerNeedham, MARemote$120,000–$140,000 / yearThis pivotal role is responsible for stimulating user engagement, boosting conversion rates, and fostering long-term retention through personalized and targeted messaging across multiple channels, including email, push notifications, in-app messages, and onsite experiences. What You'll Do: Campaign Strategy & Execution: Conceptualize, develop, and launch innovative CRM campaigns across email, push, in-app, and onsite channels to support lifecycle marketing, product launches, promotional offers, and other key business objectives.
Senior Product Manager - Vault CRM - Service Center Veeva Systems IncSenior Product Manager - Vault CRM - Service CenterBoston, MA$120,000–$200,000 / yearYou will collaborate with the wider Vault CRM PM team to ensure the core platform (AI agents, Engagement Channels like telephony/CCaaS, Email, WhatsApp, SMS, and more) evolves to meet the unique, complex requirements of service and contact center users. Industry Representation & Thought Leadership: Evangelize products and become the subject matter expert for internal audiences, external customers, and market facing communications.
Senior Microsoft Dynamics 365 CRM Developer HCC Life Insurance CompanySenior Microsoft Dynamics 365 CRM DeveloperSalem, NHRelying on extensive experience and judgment, this role offers substantial latitude for decision-making with minimal oversight, including: Microsoft Dynamics 365 CRM Development (5+ years of experience): Customize and optimize Microsoft Dynamics 365 CRM to align with On Call International's business requirements. You will lead the customization and optimization of our Dynamics 365 CRM, mentor team members, and collaborate with technical leadership to shape architectural rollouts, all while ensuring security, scalability, and performance across our interactive web platforms.
CRM Manager Analysis Group IncCRM ManagerBoston, MAThe CRM Manager acts as the bridge between strategy and execution partnering with Marketing colleagues, practice leaders, IT, and technology vendors to ensure the CRM ecosystem delivers measurable business value and supports firm growth priorities. Essential Job Functions and Responsibilities: Own the CRM, ERM, and relationship intelligence product roadmaps, enhancement backlog, and day-to-day prioritization ensuring alignment with broader marketing technology strategy, firm growth priorities, and user needs.
Senior Technical Consultant - CRM Veeva Systems IncSenior Technical Consultant - CRMBoston, MA$80,000–$200,000 / yearWere not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC) legally bound to balancing the interests of customers, employees, society, and investors. Veeva Systems is a mission-driven organization and pioneer in industry cloud helping life sciences companies bring therapies to patients faster.
Senior Product Manager - Vault CRM - Med Tech Veeva Systems IncSenior Product Manager - Vault CRM - Med TechBoston, MA$120,000–$200,000 / yearYou will collaborate with the wider Vault CRM PM team to ensure the core platform, AI agents, mobile offline capabilities, data architecture, and more is evolved to meet the unique, complex requirements of Medical Device and Diagnostic companies. You will act as the subject matter expert and advocate driving a dedicated roadmap that bridges the gap between general life sciences functionality and specialized medical technology workflows.
Assistant Director, Admissions Systems & CRM Solutions, Rabb Online School Brandeis UniversityAssistant Director, Admissions Systems & CRM Solutions, Rabb Online SchoolWaltham, MA$70,000–$82,000 / yearWhat you need to succeed: Experience with Slate, including queries, reports, configurable joins, advanced form building, liquid markup, workflows, portals, user permissions, and data imports. The Assistant Director, Admissions Systems & CRM Solutions will: Maintain the Slate CRM, provide troubleshooting and tech support services, take care of the integrations and build new ones when needed.
NewProduct Manager, CRM KayakProduct Manager, CRMCambridge, MassachusettsOwn the CRM agile team’s backlog end-to-end — triaging intake from Marketing and Product, shaping requests into clear PRDs, and sequencing work to deliver against the team’s primary KPI (bookings). We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits.
HubSpot CRM Strategist / RevOps Strategist CRM ForceHubSpot CRM Strategist / RevOps StrategistBoston, MassachusettsRemoteYou will be the primary technical lead responsible for architecting and implementing HubSpot solutions across the full customer lifecycle — spanning Marketing Hub, Sales Hub, Service Hub, and Operations Hub. - Own native integration strategy and configuration between HubSpot and third-party systems including Salesforce, Microsoft Dynamics, NetSuite, ZoomInfo, and others — including sync rules, field mapping, and conflict resolution.
ERP & CRM Project Implementation Manager ASCENDINGERP & CRM Project Implementation ManagerBoston, MAThe ideal candidate will be a proactive leader capable of orchestrating complex system migrations, managing cross-functional technical teams, and ensuring high-level stakeholder alignment. We are seeking a strategic and results-oriented Project Manager / Implementation Manager to lead the end-to-end planning and execution of enterprise-level ERP and CRM initiatives.