Territory Manager II Swisher International, Inc.Territory Manager IIYork, PAWith a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. This role uses facts, analytics, and market intelligence to influence customer decisions, drive distribution, and deliver measurable top and bottom-line growth and grow market share.
NewLead Software Engineer OneMain FinancialLead Software EngineerBaltimore, MD$96,000–$115,200 / yearThe ideal candidate will have in-depth experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations, and a strong hands-on working knowledge of NiceCX systems. Data modeling experience to design, develop, and maintain GraphQL APIs and Data Solutions using RDBMS like Aurora, Postgres, and in-memory data stores like Amazon Memory DB and Redis, ensuring optimal performance, data integrity, availability and scalability.
Project Manager - Installation CoolSysProject Manager - InstallationCatonsville, MD$90,000–$130,000Responsibilities: The MEC Project Manager will be responsible for overseeing the installation of products, equipment, or systems for clients, ensuring that projects are completed on time, within budget, and according to specifications. This role involves coordinating and managing the entire installation process, including logistics, scheduling, resource allocation, and communication between clients, vendors, and installation teams.
NewDistrict Sales Manager -BALT/WASH AramarkDistrict Sales Manager -BALT/WASHJessup, MD$95,000–$100,000 / yearJob Description The District Sales Manager is responsible for providing the sales team with formal and informal training in areas such as prospecting, cold calling, delivering impactful presentations, needs satisfaction selling, product knowledge, and proposal writing. Provide both formal and informal training to the sales team on prospecting, cold calling, delivering impactful presentations, and needs satisfaction selling.
Marketing and Leasing Manager - Multi-Family Property Management Pratum CompaniesMarketing and Leasing Manager - Multi-Family Property ManagementGaithersburg, MD$75,000–$90,000 / yearFull timeFamiliarity with industry-relevant marketing and technology platforms is required, including Yardi PMS, EliseAI CRM, Google Ads and Ad Words, AI-supported marketing tools, Microsoft Office Suite, Adobe Creative Suite, Canva, Flipbook platforms, SurveyMonkey, reputation management monitoring software, website design software tools, Mailchimp, Loomly, and social media optimization tools. The Marketing and Leasing Manager at Pratum Companies is responsible for developing and executing a results-driven marketing and resident strategy that directly supports leasing performance, occupancy growth, and overall asset value across a diverse multifamily portfolio.
D365 CRM or Copilot/AI Technical Lead - Manager PricewaterhouseCoopers LLPD365 CRM or Copilot/AI Technical Lead - ManagerMD$99,000–$232,000 / yearThose in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Microsoft D365 CRM + Copilot/AI Functional Lead, Manager PricewaterhouseCoopers LLPMicrosoft D365 CRM + Copilot/AI Functional Lead, ManagerMD$99,000–$232,000 / yearDemonstrates extensive ability to collaborate with Microsoft Dynamics 365 CE (CRM) or F&O (ERP) Technical Architects, clients, engineering teams including developers, testers and PMO to deliver a quality product and implementation. Certification(s) Preferred: ERP: D365 F&O Trade and Logistics and at least one other D365 F&O module (Microsoft LCS or Microsoft Sure Step Certification), CRM: D365 Sales, Marketing, Dynamics CRM (D365/2013/2011).
Microsoft D365 CRM OR AI/CoPilot Functional Lead, Senior Manager PricewaterhouseCoopers LLPMicrosoft D365 CRM OR AI/CoPilot Functional Lead, Senior ManagerMD$124,000–$280,000 / yearDemonstrating in-depth ability to work with Microsoft Dynamics 365 CE (CRM) Functional Consultants, Technical Architects, clients, business teams and engineering teams including developers, testers and PMO to deliver a quality product and implementation. As part of the Business Application Consulting team you collaborate with Microsoft Dynamics 365 CE (CRM) Functional Consultants, Technical Architects, clients, business teams, and engineering teams to deliver quality products and implementations.
CRM Strategist OLIVER Agency - North AmericaCRM StrategistBaltimore, MD$85,000–$95,000 / yearBased in Baltimore, MD you'll work closely with the CRM Strategy Lead and a team of Campaign Managers to deliver personalized, high-performing email journeys for an audience of adult learners and healthcare professionals. You translate strategy into detailed campaign plans, manage campaign execution in partnership with the Campaign Management team (Mexico City), and contribute analytical thinking to drive continuous performance improvement.
Senior Manager, CRM Program Management and Governance Becton Dickinson and CoSenior Manager, CRM Program Management and GovernanceMDOperating at the intersection of strategy, delivery, data, and change, this role connects enterprise strategy to execution - coordinating cross-functional and TDS delivery teams, establishing strong governance and decision rights, and ensuring initiatives deliver measurable business value and sustained adoption. The position owns the decision-making forums, demand-intake discipline, vendor and technology governance, and the operating cadence that turn strategy into delivered, adopted outcomes.
CRM Developer Sinclair IncCRM DeveloperHunt Valley, MD$115,000–$125,000 / yearThe Company owns, operates and/or provides services to 177 television stations in 79 markets affiliated with all major broadcast networks; owns Tennis Channel, the premium destination for tennis enthusiasts; and multicast networks CHARGE, Comet, ROAR and The Nest. A successful candidate will have strong technical expertise in Microsoft Dynamics 365 CRM development, a passion for solving complex business problems, and a collaborative mindset focused on delivering scalable, high-quality enterprise solutions.
Business Strategy - CRM & Business Strategy Analyst Baltimore RavensBusiness Strategy - CRM & Business Strategy AnalystOwings Mills, MD$75,000–$85,000 / yearThe Business Analyst, CRM will work within the Business Strategy & Analytics (BSA) department and partner closely with Ticketing, Sponsorship, Suites, Marketing, IT, Legal, and Finance departments. Ensure highly-productive end user experience by designing and implementing customized end user interface and building and delivering workshop and training materials.
Business Systems Analyst - Tech CRM Analyst GTT, LLCBusiness Systems Analyst - Tech CRM AnalystOwings Mills, MDThe position is within the Audit Controls support function, with day-to-day responsibilities centered on triaging and facilitating audit deliverables and requests, supporting Q4 client due diligence engagements and execution of controls owned, and working with control owners on supporting delivery of control testing evidence, including access management and change management. The firm employs thousands of technology and data professionals including business systems analysts, infrastructure engineers, and fixed income data analysts who collaborate across global teams to support enterprise-scale operations.
VP Commerce & CRM Technology MGM Resorts InternationalVP Commerce & CRM TechnologyMD$160,200–$213,700 / year20+ years of technology leadership experience, including executive leadership within travel, hospitality, or digital commerce organizations, with a proven track record of leading large-scale engineering teams and enterprise transformation. The role also serves as the engineering leader for Commerce, defining the engineering operating model and AI strategy to transform team structures, investment priorities, and engineering practices, accelerating innovation, delivery velocity, and differentiated customer experiences that drive business growth.
Director, CRM Strategic Engagement AstraZeneca PlcDirector, CRM Strategic EngagementGaithersburg, MD$168,776–$253,164 / yearPersona-Centered Experience Design: Collaborate with the Senior Director and peer Directors to design and shape CRM processes, features, and functionalities for diverse user personas. Accountabilities: Impactful Capability Roadmap: Partner with leadership across participant and market-facing functions to identify and prioritize CRM capabilities that drive impact, productivity, and end-user effectiveness.
Relationship Manager (Owings Mills, MD) Mercer AdvisorsRelationship Manager (Owings Mills, MD)Owings Mills, MarylandFor more than 40 years, Mercer Advisors has been helping families amplify and simplify their financial lives by integrating financial planning, investment management, business management, tax, estate, insurance, and more, all managed by a single team. Today, we serve over 31,300 families across 90+ cities across the U.S. Ranked the #1 RIA Firm in the nation by Barron’s for two consecutive years, Mercer Advisors is an independent fiduciary legally bound to act in our clients’ best interests — always.*.
Manager Capture Management 3 - Capture Strategist Northrop Grumman CorpManager Capture Management 3 - Capture StrategistMDPrevious experience in capture management including one as a capture lead and 2 or more as capture support Previous experience leading high performing teams Current/Active Secret clearance with the ability to obtain and maintain a SAP clearance after starting Ability to obtain a Top-Secret Clearance Demonstrated ability to lead multi-disciplinary business development, strategy development activities. RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Secret TRAVEL: Yes, 50% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people''s lives around the world today, and for generations to come.
Sales Manager - Virtual InsuraTecSales Manager - VirtualEllicott City, MDRemote$90,000–$150,000 / yearKeywords: Remote Sales Manager, Work From Home, Virtual Team Leader, Sales Leadership, Insurance Sales Manager, Commission Sales, Team Development, Telesales, Licensed or Unlicensed, Remote Jobs, Financial Services, CRM Sales Management. Whether you’re already managing people or just stepping into leadership, we provide everything you need: a 100% scripted sales process , inbound leads , and a 33% close ratio from set appointments.
Shaw Sports Turf Territory Manager - Maryland, DC & Delaware Shaw Industries IncShaw Sports Turf Territory Manager - Maryland, DC & DelawareMDMust be able to give presentations to end-users, school boards, facilities management personnel, senior level stake holders in athletic programs, architects, and engineers, among others, to educate them how Shaw Sports Turf can benefit them in their facilities. We are seeking a dynamic Territory Manager to cultivate strong relationships with new and existing end-use customers within the Maryland, DC, & Delaware market, as well as develop distributor, installation, and construction partners within the local market.
HVAC Account Manager Graham Inc.HVAC Account ManagerYork, PAThis role serves as the primary point of contact for commercial and/or residential customers, helping drive revenue growth through maintenance agreements, system upgrades, repairs, and replacement opportunities. The HVAC Account Manager is responsible for developing and maintaining strong customer relationships while managing service agreements, project opportunities, and overall client satisfaction.
REGIONAL SALES MANAGER Viohalco SAREGIONAL SALES MANAGERBaltimore, MD$130,000–$170,000 / yearReporting to the Vice President of Sales/Director of Sales, this role develops and executes sales strategies focused on investor-owned utilities (IOUs), electric cooperatives, municipal utilities, national and independent electrical distributors, EPC firms, renewable generation developers, and data center developers. Support distributor sales growth through strategic partnerships with national electrical distributors and EUDA-affiliated distributors, including joint sales calls, training programs, and business planning activities.
National Account Manager Illinois Tool Works IncNational Account ManagerMD$106,000–$153,000 / yearLikewise, it is our mission to provide food equipment that foodservice and food retail professionals can trust to work hard and deliver quality, consistent results day in and day out, empowering them to focus on what they love most-creating great food for great people. ITW considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, geographic location, key skills, as well as market and business considerations.
Account Manager, Captives One80 IntermediariesAccount Manager, CaptivesSparks, MarylandService Provider Relationships : Maintain relationships with various service providers, including independent auditors, actuaries, attorneys, TPAs, carriers/reinsurers, reinsurance brokers, and fronting carriers. The position requires a proactive approach to client and broker management, handling both new business and renewal policies and servicing needs, and maintaining comprehensive documentation while adhering to important deadlines and regulatory compliance.
Account Manager City Wide Facility SolutionsAccount ManagerYork, PA$50,000–$90,000This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
NewRelationship Banker Fulton Financial CorpRelationship BankerBaltimore, MD$20.43–$32.31 / hourDrive proactive sales conversations by engaging in outbound campaign calls, handling inbound contact center inquiries through participation in Fulton Banks Distributed Work model, scheduling appointments, and actively engaging customers in the lobby as well as during transaction processing. Advance personal knowledge of sales techniques and utilize the CRM (Customer Relationship Management) system and other resources to foster relationship-building conversations with customers and to ensure a consistent approach to new customer onboarding and expanding existing relationships.
Account manager Talent HarborAccount managerHunt Valley, MarylandThis position is responsible for owning the full renewal lifecycle, maintaining strong relationships with clients and carriers, and delivering tailored insurance solutions that align with each client’s risk profile and long-term goals. The Account Manager ensures a high-quality client experience by proactively managing renewals, solving complex issues, and driving operational excellence across their book of business.
Account Development Manager (CBFS) - DC/Maryland ODP Business Solutions LLCAccount Development Manager (CBFS) - DC/MarylandRosedale, MDAbout The ODP Corporation: The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. The Account Development Manager of Cleaning, Breakroom and Facilities Solutions (CBFS) is responsible for hunting net new accounts and increasing penetration within existing CBFS accounts and servicing existing accounts.
Relationship Banker Fulton BankRelationship BankerTimonium, Maryland$20.43–$32.31 / hourResponsibilities: Drive proactive sales conversations by engaging in outbound campaign calls, handling inbound contact center inquiries through participation in Fulton Banks Distributed Work model, scheduling appointments, and actively engaging customers in the lobby as well as during transaction processing. Advance personal knowledge of sales techniques and utilize the CRM (Customer Relationship Management) system and other resources to foster relationship-building conversations with customers and to ensure a consistent approach to new customer onboarding and expanding existing relationships.
Manager, Business Development - Lawrence Hardware Assa Abloy ABManager, Business Development - Lawrence HardwareMD$100,000–$140,000 / yearASSA ABLOY's offerings include products and services related to locks, doors, gates, and entrance automation such as controlling access and confirming identities with keys, cards, tags, mobile and biometric identity verification systems, mechanical and digital locks, cylinders, security doors and automated entrances. Education and/or experience: Your background includes a Bachelor's degree (preference for specialization in related curricula such as: building design, engineering, architectural, construction, business management, or similar), or have work experience commensurate with, minimum high school/GED diploma.
Commercial Territory Manager Tenable IncCommercial Territory ManagerColumbia, MD$115,000–$150,000 / yearEmployees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Client Relationship Management: Proven ability in client base management, building and maintaining relationships, and exhibiting strong people skills.
Territory Manager, Vision Care - Rockville, MD Bausch & Lomb IncTerritory Manager, Vision Care - Rockville, MDGaithersburg, MD$90,000–$115,000 / yearWe have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. This role is responsible for driving growth by delivering patient- and practice-focused solutions through our industry-leading contact lens portfolio, including ULTRA, Biotrue ONEday, INFUSE, and our innovative e-commerce platform, B+L Opal.
Account Manager Burnham Holdings, Inc.Account ManagerYork, PAIn addition to account ownership, this role is responsible for developing new business, maintaining strong customer relationships, and delivering comprehensive solutions including equipment sales, service agreements, installation projects, and aftermarket support. The Account Manager serves as a key external representative of CSI Services, working closely with customers, office staff, operations, and service teams to deliver value-driven solutions.
Operations Manager Ignite ITOperations ManagerSuitland-Silver Hill, MDThe ideal candidate will have experience managing complex business processes, supporting CRM platforms, working with cross-functional teams, and driving operational improvements. This role is responsible for overseeing survey onboarding and rollover activities, managing customer communications, maintaining knowledge management resources, supporting operational reporting, and coordinating system integrations.
Territory Sales Manager AutozoneTerritory Sales ManagerGlen Burnie, MDFull timeThis team builds lasting relationships with automotive professionals, shop owners, and commercial customers by providing reliable parts delivery, expert support, and personalized service that sets AutoZone apart. As permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors.
Event Sales Manager, Hotel Services - Baltimore Marriott Waterfront Encore Group (USA) LLCEvent Sales Manager, Hotel Services - Baltimore Marriott WaterfrontBaltimore, MDFor more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.encoreglobal.com, venue booking system, or other sources as assigned.
Manager , Audit & Assurance Growth Deloitte Touche Tohmatsu LtdManager , Audit & Assurance GrowthMD$84,300–$173,300 / yearYou will also help to drive a growth culture mentality within the A&A practice via meeting with and presenting to partners and staff as well as training them on tools, creating reports as needed, and building and maintaining knowledge of your assigned industry(ies) and geography(ies). Be a trusted advisor to the office and growth leaders in your market(s) and serve as a champion of Deloitte's Green Dot mindset by bringing insights, leading practices, and creative thinking to support them in their growth efforts.
Commercial Territory Manager TenableCommercial Territory ManagerColumbia, MarylandEmployees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Client Relationship Management: Proven ability in client base management, building and maintaining relationships, and exhibiting strong people skills.
NewNational Account Manager Meiji AmericaNational Account ManagerYork, PAFull timeResponsibilities include Broker management, business planning and selling activities related to creating long-term valued business partnerships with customers and achieving mutually beneficial sales agreements through understanding the customer’s business needs. Other : Travel may be required up to 40-50% of the time on a regional or national scale to attend and present at select sales calls, company meetings in York, PA and the West Coast manufacturing facility in Santa Ana, CA.
Senior BD Manager, Industry Solutions ATCCSenior BD Manager, Industry SolutionsGaithersburg, Maryland$130,000–$150,000 / yearFull timeThis individual collaborates with mid- and senior-level management to assess solution viability, develop value propositions, negotiate agreements, and finalize deals while building new customer relationships and expanding existing accounts in biomanufacturing, global health, biosecurity, or biotechnology markets. The role drives market engagement of services to prospective customers, partners, and stakeholders; refines sales strategies through customer insights and competitive positioning; and advances opportunities to improve win probability.
National Account Manager ITWNational Account ManagerMarylandLikewise, it is our mission to provide food equipment that foodservice and food retail professionals can trust to work hard and deliver quality, consistent results day in and day out, empowering them to focus on what they love most—creating great food for great people. ITW considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, geographic location, key skills, as well as market and business considerations.
Account Manager - Central PA Vision Benefits of America (VBA)Account Manager - Central PAYork, PA$70,000–$80,000VBA is seeking a competitive, self-motivated Account Manager to take ownership of a well-established book of business across Central Pennsylvania, supporting employer groups in the under 500 eligible employee segment. In the first 90 days, success means quickly learning VBA's business and building strong internal and client relationships while taking full ownership of day-to-day account management.
Business Banking Relationship Manager II Fulton Financial CorpBusiness Banking Relationship Manager IIGaithersburg, MD$114,100–$190,100 / yearA Business Banking Relationship Manager II plays a pivotal role in contributing to the profitability and growth of the Business Banking segment while building and maintaining strong relationships with new and existing business clients. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.
NewRegional Sales Manager Hoffmaster GroupRegional Sales ManagerBaltimore, MDThe Essentials5 years of sales experienceWillingness to travel up to 50%Experience with a CRM tool, preferably SalesforceOptional but ImpressiveExperience in CPGManufacturing and distributing experienceBenefitsCompetitive salary and incentivesTime off that lets you rechargeRetirement savingsGrowth opportunities that elevate your careerPet insurance; because we care about your furry friends too! We're looking for a Regional Sales Manager to drive growth across an assigned territory by developing distributor relationships, identifying new business opportunities, and delivering profitable sales results.
District Sales Manager Gates Industrial Corp plcDistrict Sales ManagerBaltimore, MD$75,000–$90,000 / yearThis compensation range is specific to the State of Colorado and takes into account various factors that are considered in making compensation decisions, including but not limited to the candidates relevant experience, qualifications, skills, competencies, and proficiency for the role. While performing the duties of this job, the employee is frequently required to sit; use hands and fingers to work with objects, tools, or controls; and use office equipment including computers, telephones, and/or copiers/scanners.
Sales Manager - Elkridge, MD Vanguard Cleaning SystemsSales Manager - Elkridge, MDElkridge, MarylandThis role will be responsible for generating and qualifying leads, managing a robust client pipeline in our CRM, and closing deals with key decision-makers—while playing a pivotal role in shaping the strategic direction of our expanding regional office. Vanguard Cleaning Systems is looking for a motivated and results-driven Sales Manager to lead new business development and drive revenue growth.
Senior Territory Sales Manager Danaher CorpSenior Territory Sales ManagerBaltimore, MDRemote$230,000–$255,000 / yearThe Senior Territory Sales Manager is responsible for promoting and selling IDT's full portfolio of products, including custom oligonucleotide solutions across key application areas such as qPCR, CRISPR, Functional Genomics, Synthetic Biology and Next Generation Sequencing. Guided by our vision to help researchers rapidly move from the lab to life-changing advances, we work closely with global partners to accelerate progress and genomics breakthroughs across fields like cancer, infectious disease, rare genetic disorders, and more.
Field Reimbursement Manager - Kidney (NJ-MD-DE) Vertex Pharmaceuticals IncField Reimbursement Manager - Kidney (NJ-MD-DE)MD$136,000–$204,000 / yearKey Duties and Responsibilities: Compliantly establish strong connections with key nephrology office personnel, including members of the care team and administrative staff responsible for prior authorizations and patient access to specialty medications, to support patient access to prescribed medications. At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations.
Field Reimbursement Manager - Kidney (Capitol - WV, VA, MD) Vertex Pharmaceuticals IncField Reimbursement Manager - Kidney (Capitol - WV, VA, MD)MD$136,000–$204,000 / yearKey Duties and Responsibilities: Compliantly establish strong connections with key nephrology office personnel, including members of the care team and administrative staff responsible for prior authorizations and patient access to specialty medications, to support patient access to prescribed medications. At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations.
Automotive Sales Manager | Heritage Honda Parkville Atlantic Automotive Corp.Automotive Sales Manager | Heritage Honda ParkvilleBaltimore, MD$100,000–$200,000 / yearThe ideal candidate has a proven track record in automotive sales leadership, desking deals, inventory management, customer retention, and developing high-performing sales teams. We are looking for a high-energy leader who understands that todays automotive business is built on customer experience, process execution, team development, and operational performance.
Field Marketing Manager (Hybrid with Travel Position) AramarkField Marketing Manager (Hybrid with Travel Position)Gaithersburg, MD$75,000–$80,000 / yearThis highly visible, travel-based role partners with operational leaders, community teams, referral sources, and clients to ensure consistent brand presentation, impactful community outreach, and measurable marketing results. Position Goal: Drive occupancy, client growth, community engagement, and brand awareness through exceptional field marketing execution, event promotion, merchandising excellence, data-driven decision making, and strong partnership with operational teams across the region.