CRM Jobs in Westfield, NJ

p>Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected pay range for this position is $29- $31 per hour and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. Your role is key in ensuring the day-to-day functionality of the D365 Sales CRM system while supporting sales teams and other business users with system-related problems, user account management, and basic reporting needs.

We value a strong understanding of customer lifecycles -- bringing a perspective on how audiences evolve over time, how touchpoints and nurture strategies can be orchestrated across channels, and how those interactions contribute to measurable business outcomes, particularly within complex B2B environments. We develop capabilities, craft and leading-edge market offerings across seven global practices including strategy and insights, design, data & analytics, technology and tracking.

Serving as a bridge between local impact and global excellence, you will partner closely with the Global CRM team to optimize our tech stack (Braze, Amplitude, Salesforce Marketing Cloud) and refine processes, ensuring global tools are leveraged to maximize effectiveness for North American consumers.

Global Partnership & Systems Lifecycle Management: Partner with global to improve opportunities within lifecycle and localization -from onboarding and early adoption to retention and reactivation-optimizing global templates to resonate with North American consumers.