The VP is accountable for operational performance, expense management, workforce strategy, risk and control oversight, training strategy, and change leadership, with a critical role in delivering quality and accurate service to agents and insureds, ensuring premium accuracy and collection, and enabling enterprise growth and transformation initiatives. Operational Excellence: Oversee operational performance across multiple enterprise functions, including Underwriting Support, Premium Audit, and Billing, ensuring productivity, quality, compliance, premium accuracy, audit effectiveness, billing timeliness, and service‑level commitments are consistently achieved.