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Loyalty Program Advocacy: Promote loyalty to LA Colombe d’Or Restaurant and Hotel, LLC, by anticipating guest needs, resolution of opportunities presented and cultivating a personalized relationship with our guests. This position is focused on driving customer retention, increasing brand advocacy, and elevating the overall guest unique experience at La Colombe d’Or Restaurant and Hotel, LLC.

This position is focused on driving customer retention, increasing brand advocacy, and elevating the overall guest unique experience at La Colombe d’Or Restaurant and Hotel, LLC. Responsibilities:Guest Engagement: Welcome VIP/loyalty members upon arrival, personalize their stay, and maintain high visibility in public areas to obtain feedback.Relationship Management: Build rapport with guests, anticipating their needs to create "authentic personalized memories" Issue Resolution: Own guest concerns, handling guest opportunities promptly and professionally to ensure satisfaction.Loyalty Program Advocacy: Promote loyalty to LA Colombe d’Or Restaurant and Hotel, LLC, by anticipating guest needs, resolution of opportunities presented and cultivating a personalized relationship with our guests.Data Analysis & Reporting: Monitor guest feedback Online reviews), analyze trends, and report on key performance indicators (KPIs) to improve service.Operational Support: Coordinate with other departments (Sales, front office, Housekeeping and Engineering) to ensure special requests and amenities are delivered. Skills and Qualifications:Communication: Excellent verbal and written communication skills for interacting with guests, responding to emails, and handling feedbackCustomer Service: Strong, proactive approach to service with a passion for exceeding expectationsConflict Resolution: Ability to remain calm and professional while resolving guest issues.Organization: Detail-oriented, capable of managing guest lists and tracking preferences.Technology Proficiency: Experience with CRM software and hotel/property management systems (PMS). Will assist in Front Office operations as needed.Perform any other duties assigned by ManagementBe actively engaged with our guests and deliver memorable guest experiences

La Colombe d'Or Hotel and Tonight & Tomorrow Restaurant

Guest Experience Curator

Communication Skills

Conflict Resolution

Customer Relations

Customer Relationship Management (CRM) Systems

Customer Retention/Renewal

Customer Support/Service

Data Analysis

Detail Oriented

Hotel Management

Housekeeping/Cleaning

Loyalty Programs

Operational Support

Performance Analysis

Performance Metrics

Presentation/Verbal Skills

Problem Solving Skills

Property Management

Relationship Management

Restaurant

Sales

Sales Management

Trend Analysis

Writing Skills

Gethired

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. Coordinate with IT, and Facility Management to deliver responsive live user support for employees and guests, ensuring timely troubleshooting and resolution of workplace technology issues.

Overview:
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities:
As a Workplace Curator at Hines, you create a welcoming, engaging workspace through exceptional hospitality and curated experiences. You manage amenities, coordinate events, and support employee transitions, all while delivering personalized, boutique-level service for all who visit our locations. Your goal is to foster a vibrant community where every occupant and guest feels valued and inspired. Responsibilities include, but are not limited to: Reception and Guest Management<ul><li>Create a welcoming environment by proactively engaging, connecting with and assisting all occupants and guests, ensuring everyone feels valued and part of the community.</li><li>Register and check in visitors, coordinate with security and hosts to greet visitors, and manage parking validations.</li><li>Manage access, assign and issue security credentials and badges.</li><li>Maintain accurate records for all visitor related activity.</li><li>Deliver exceptional hospitality experiences and site tours for new occupants and guests.</li></ul>Hospitality and Amenity Coordination<ul><li>Administer and maintain amenity spaces and offerings, ensuring they meet defined workspace standards.</li><li>Deploy health and safety strategies, ensuring alignment with program standards.</li><li>Issue, cancel, and track access cards and credentials</li><li>Assign and manage parking, building access, and workstations for new employees and guests, ensuring clear communication throughout the process.</li><li>Facilitate two-way communication with employees and guests, distribute guides and updates, gather feedback, and provide insights to influence decision making and enhance the overall experience.</li><li>Support employees with mobile app usage, workstation setup, and move-in/move-out logistics, offering personalized assistance as needed.</li><li>Answer and direct needs, troubleshoot issues, resolve inquiries, and communicate smoothly with on-site security and vendor partners.</li><li>Emphasize significant milestones such as welcoming employees returning from parental leave and integrating new team members.</li><li>Coordinate with IT, and Facility Management to deliver responsive live user support for employees and guests, ensuring timely troubleshooting and resolution of workplace technology issues.</li><li>Collaborate with cross-functional partners and vendors, to leverage existing resources and services to enhance key elements of the workplace experience.</li><li>Deliver personalized service that prioritizes individual needs and fosters belonging.</li><li>Maintain accurate records and audit data regularly for accuracy.</li></ul>Meeting and Event Planning<ul><li>Coordinate meeting and event logistics, including conference room scheduling, AV setup, catering, and signage.</li><li>Plan, execute, and evaluate events that engage occupants and guests, collecting feedback to inform and influence overall workplace experience strategy.</li><li>Reset and inspect spaces before and after use to maintain welcoming, functional environments.</li></ul>

Qualifications:
Minimum Requirements include: <ul><li>High school diploma or equivalent from an accredited institution required</li><li>2+ years of professional experience required</li><li>Ability to receive and maintain notary license</li><li>Excellent attention to detail and follow-through</li><li>Promoting positive employer branding</li><li>Assuring a safe environment for work</li><li>Interpersonal and communication skills</li><li>Ability to answer, express, and exchange ideas over telephone by means of the spoken word</li><li>Ability to make aesthetic decisions based on visual and scent perception</li><li>Commitment to hospitality, ensuring that all actions contribute to a positive customer experience</li><li>Strict adherence to non-disclosure agreements and a high degree of confidentiality</li><li>Ability to comply with client health and safety protocols</li><li>Ability to sit at a reception desk for long periods of time</li><li>Ability to physically escort guests to various locations, using both stairs and elevators</li><li>Ability to manually lift 30 lbs</li><li>Ability to climb up and down stairs, access restrictive openings, and perform emergency procedures</li><li>Use olfactory, auditory, and visual senses to inspect buildings and detect emergency alarms</li><li>Be flexible and available to support after-hours activities as required by the client</li></ul>

Closing:
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.   We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please.

Hines

Workplace Curator

Audiovisual

Auditory

Biology

Catering Services

Computer Workstations

Conference Management

Construction Inspection

Cross-Functional

Customer Experience

Diversity

Emergency Procedures

Establish Priorities

Estate Management

Event Management

Facilities Management

Follow Through

Identify Issues

Industry Standards

Interpersonal Skills

Investment Management

Lift/Move 30 Pounds

Logistics

Mobile Applications

News Reporting

Non-Disclosures

Plan Meetings

Project Design

Real Estate

Record Keeping

Retail

Rich Internet Application (RIA)

Risk Analysis

Safety/Work Safety

Service Delivery

Standards Development

Time Management

Workplace Issues

[AW]-iCims

ADAPTED_NOW

The ideal candidate will have experience managing collection databases, working in a museum or with a large corporate art collection, and tracking artwork throughout the acquisition process to ensure accurate documentation and inventory control. Project Oversight: Support art procurement processes, track construction projects and budgets, and develop project workflows in collaboration with the AVP and Curator as well as manage deaccession projects and establish conservation priorities.

The Art Experience Department at MD Anderson Cancer Center enriches healing by integrating art into patient care, creating multisensory environments that foster comfort, inspiration, and well-being. This Department plays a vital role in supporting patients, families, and staff through the transformative power of the arts. Recognizing that healing extends beyond medicine, the program curates a wide range of art installations, exhibitions, and creative experiences throughout clinical and public spaces. These initiatives are designed to reduce stress, uplift mood, and provide moments of reflection during what can be an overwhelming journey. Art Experience is a healing partner, ensuring that every patient's journey is supported not only by world-class medical care but also by the restorative power of creativity. The Art Collection Manager plays a vital role in advancing MD Anderson's healing environment through the care, management, and expansion of its distinguished art collection. Working in collaboration with the Associate Vice President (AVP), Curator, and Project Coordinator, this position supports the Art Experience program by overseeing day-to-day collection operations. Responsibilities include ensuring excellence in installation, conservation, and administration, as well as collaborating across departments to integrate art into the patient and staff experience. The ideal candidate will have experience managing collection databases, working in a museum or with a large corporate art collection, and tracking artwork throughout the acquisition process to ensure accurate documentation and inventory control. This role requires on-site work at various locations as needed, with the possibility of hybrid work when appropriate. At MD Anderson, we offer careers built on care, growth, and balance. Our employees enjoy a benefits package designed to support every stage of life, starting on day one. <ul><li>Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week</li><li>Group Dental, Vision, Life, AD&D and Disability coverage</li><li>Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals</li><li>Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs</li><li>Tuition Assistance Program after six months of service</li><li>Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans</li><li>Employer paid life, AD&D and an illness-related reduced salary pay program</li><li>Extensive wellness, recognition, fitness, employee health programs and employee resource groups</li></ul> Key Functions <ul><li>Collection Management: Oversee and maintain the art collection database, tracking location, history, condition, and valuation of all collection objects.</li><li>Installation & Maintenance: Manage logistics for art moves and installations, including shipping, packing, condition reporting, and storage monitoring.</li><li>Project Oversight: Support art procurement processes, track construction projects and budgets, and develop project workflows in collaboration with the AVP and Curator as well as manage deaccession projects and establish conservation priorities.</li><li>Risk & Compliance: Partner with Enterprise Risk, Asset Management, and Capital Accounting to ensure accurate records, insurance coverage, and appraisals.</li><li>Policy & Process Development: Establish, document, and refine policies and procedures that protect and promote the integrity of the collection.</li><li>Content & Engagement: Manage digital content for the MD Anderson art app and website, and contribute to educational initiatives and public programming.</li><li>Team Leadership: Collaborate with the Preparator, Administrative Program Coordinator, and interns to execute projects efficiently and uphold departmental standards.</li></ul> What You'll Bring <ul><li>Demonstrated knowledge of art collection management, installation, and preservation, preferably in a museum, hospital, or corporate environment.</li><li>Technical expertise with art collections databases and digital content systems.</li><li>Familiarity with insurance, appraisals, and risk management related to artworks.</li><li>Analytical, organizational, and project management skills with an ability to oversee complex workflows.</li><li>A collaborative mindset and excellent communication skills for working with staff, artists, and external partners.</li><li>A commitment to integrity, excellence, and innovation, consistent with MD Anderson's mission to end cancer.</li></ul> Why Join MD Anderson At MD Anderson, you'll be part of a world-renowned institution recognized for its groundbreaking research, compassionate care, and commitment to transforming the patient experience. Our Art Experience Program is a key part of that mission-harnessing the power of creativity to promote healing, reflection, and hope. Joining this team means: <ul><li>Making a tangible impact on the healing environment for patients, families, and staff.</li><li>Collaborating with artists, curators, and professionals dedicated to innovation in art and health care.</li><li>Gaining access to exceptional benefits, professional development, and a supportive culture that values work-life balance and continuous learning.</li><li>Contributing your expertise to a program that brings meaning and inspiration to one of the nation's leading cancer centers.</li></ul> Additional Responsibilities <ul><li>Conduct artwork condition assessments and oversee proper storage and display environments.</li><li>Lead orientation and records management activities to uphold data and documentation standards.</li><li>Support curatorial tasks, procurement processes, and invoice management.</li><li>Participate in business continuity and other departmental initiatives as assigned.</li></ul> Education Required : Bachelor's Degree Art History, Museum Studies, Arts Administration, Fine Art, Studio Art, or related. Preferred : Master's Degree Art History, Museum Studies, Arts Administration, Fine Art, Studio Art, or related. Experience Required : Five years Art collections management or art registrar experience The University of Texas MD Anderson Cancer Center offers excellent <a href="https://www.utsystem.edu/offices/employee-benefits/insurance-0/eligibility" rel="noopener noreferrer nofollow" style="color:rgb( 4 , 95 , 171 );line-height:inherit;text-decoration:none" target="_blank">benefits</a>, including medical, dental, <a href="https://www.mdanderson.org/about-md-anderson/employee-resources/leave.html" rel="noopener noreferrer nofollow" style="color:rgb( 4 , 95 , 171 );line-height:inherit;text-decoration:none" target="_blank">paid time off</a>, <a href="https://www.utsystem.edu/offices/employee-benefits/ut-retirement-program/voluntary-retirement-programs" rel="noopener noreferrer nofollow" style="color:rgb( 4 , 95 , 171 );line-height:inherit;text-decoration:none" target="_blank">retirement</a>, tuition benefits, educational opportunities, and individual and team recognition. This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.<a href="http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html" rel="noopener noreferrer nofollow" style="color:rgb( 4 , 95 , 171 );line-height:inherit;text-decoration:none" target="_blank">http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html</a> Additional Information <ul><li> Requisition ID: 175624 </li><li> Employment Status: Full-Time </li><li> Employee Status: Regular </li><li> Work Week: Days </li><li> Minimum Salary: US Dollar (USD) 68,500 </li><li> Midpoint Salary: US Dollar (USD) 85,500 </li><li> Maximum Salary : US Dollar (USD) 102,500 </li><li> FLSA: exempt and not eligible for overtime pay </li><li> Fund Type: Hard </li><li> Work Location: Onsite </li><li> Pivotal Position: No </li><li> Referral Bonus Available?: No </li><li> Relocation Assistance Available?: No </li><li> Science Jobs: No </li></ul> #LI-Onsite

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Guest Experience Curator La Colombe d'Or Hotel and Tonight & Tomorrow Restaurant

Workplace Curator Hines

Art Collections Manager & Registrar MD Anderson

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