Charles, IL officeCompany-issued equipmentFormal, hands-on trainingRole ResponsibilitiesThe responsibilities of the role will include: Maintaining a daily tracking log of file assignments and detailed notes of verbal and written correspondence, including names and phone numbers of contactsAssisting with answering incoming calls routed to the Customer Care DepartmentSecuring and processing lease extensionsProcessing and filing move-outs and obtaining signed copies of ALE's notices to vacate from landlords using all necessary communication methodsSecuring last-minute lease extensions with landlords at the adjuster's directionConfirming furniture pickup dates with vendorsCorresponding with clients to determine housing statusCorresponding with landlords and collaborating with the Accounting Department on rent-check inquiries and discrepanciesReceiving and submitting landlord address changes and making clear, accurate notes in ACTPerforming other duties as assigned. High school diploma or equivalent preferredOne or more years of customer service experience preferredProficiency with Microsoft Office, including Excel, Word, and OutlookExperience working with the ACT database preferredExcellent verbal and written communication skillsStrong problem-solving and critical-thinking skills.