Required Qualifications: Bachelor's degree in related field or the equivalent combination of education and experience; Professional work experience providing technology-related support to faculty and/or related staff (one year of experience preferred); Experience building, updating, and maintaining online courses within a learning management system; Experience using e-learning authoring tools such as Articulate Storyline and Rise 360; Familiarity with instructional technologies, including learning management systems, tool adoption, piloting, and training; Strong written and verbal communication skills, including the ability to create clear documentation and user guidance; Ability to troubleshoot common courses, learning management systems, and instructional technology issues; Ability to work effectively with instructors, subject-matter experts, instructional designers, and other project staff; Ability to manage multiple assignments and deadlines while maintaining accuracy and attention to detail; and. Provides ongoing operational and technical support for online courses and learning technologies, including troubleshooting, testing, quality assurance, course updates, and lifecycle maintenance: Conducts technical and functional quality-assurance reviews of courses prior to and following deployment; Tests course navigation, links, multimedia, assessments, integrations, permissions, and other instructional technology components; Troubleshoots and resolves routine learning management system, course-content, and instructional technology issues, and coordinates more complex issues with appropriate technical or project personnel; Implements approved course revisions, corrections, and periodic updates while maintaining appropriate version control and documentation; Monitors learning environments for technical or configuration issues that could affect instructors or learners and supports timely resolution; and.