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The manager will partner closely with Revenue Cycle leaders, operational teams, Information Systems, project teams, and other stakeholders to identify needs, prioritize work, and ensure training interventions are practical, timely, and measurable. This leader will oversee the Revenue Cycle Training team and ensure that training priorities, curriculum, delivery methods, and stakeholder support align with operational needs, Epic workflow changes, organizational initiatives, and Revenue Cycle performance goals.

<h4>Job Details</h4>Revenue Cycle | Miamisburg | Full-time | First Shift <h4>Preferred Qualifications</h4>Position SummaryThe Manager, Revenue Cycle Training will lead the strategy, coordination, and delivery of training and education services that support Revenue Cycle operations across Patient Access, Hospital Billing, Professional Billing, and related enterprise initiatives. This leader will oversee the Revenue Cycle Training team and ensure that training priorities, curriculum, delivery methods, and stakeholder support align with operational needs, Epic workflow changes, organizational initiatives, and Revenue Cycle performance goals.The role is responsible for building a disciplined and scalable training function that supports new-hire readiness, role-based education, Epic upgrade adoption, workflow standardization, and training support for Revenue Cycle projects and optimization efforts. The manager will partner closely with Revenue Cycle leaders, operational teams, Information Systems, project teams, and other stakeholders to identify needs, prioritize work, and ensure training interventions are practical, timely, and measurable.Reporting Relationship<ul><li>Reports to: Director, Revenue Cycle Optimization & Training</li><li>Direct reports: Revenue Cycle training staff and other assigned education or enablement resources, as applicable</li></ul>Primary Areas of Responsibility<ul><li> Revenue Cycle Training Strategy and Leadership</li><li><ul><li>Lead the Revenue Cycle Training function in alignment with departmental priorities, enterprise needs, and ongoing operational transformation.</li><li>Establish training goals, annual priorities, service expectations, and operating practices for the team.</li><li>Translate Revenue Cycle priorities into a coordinated education plan that balances onboarding, ongoing competency development, project support, and emerging operational needs.</li><li>Maintain awareness of changes in Epic workflows, Revenue Cycle operations, and enterprise initiatives that require education, communication, or adoption support.</li><li>Promote a training model that is structured, scalable, responsive, and grounded in operational impact.</li></ul></li><li> Team Management and Staff Development</li><li><ul><li>Recruit, coach, develop, and manage the Revenue Cycle training staff.</li><li>Provide day-to-day leadership, workload prioritization, performance oversight, and professional development support for the team.</li><li>Clarify team roles, expectations, and accountability across training delivery, content development, curriculum maintenance, and project support.</li><li>Support cross-training and skill development to strengthen coverage across Revenue Cycle domains.</li><li>Foster a culture of collaboration, consistency, continuous improvement, and service to Revenue Cycle partners.</li></ul></li><li> Training Delivery, Curriculum, and Standardization</li><li><ul><li>Oversee Revenue Cycle Epic training for new hires, existing staff, targeted refreshers, and role-specific education needs.</li><li>Ensure the development, maintenance, and standardization of training materials, lesson plans, job aids, tip sheets, and other educational content.</li><li>Guide the use of classroom instruction, virtual learning, self-paced resources, Epic learning tools, and blended delivery approaches, as appropriate.</li><li>Establish standards for curriculum governance, version control, document storage, review cadence, and retirement of outdated content.</li><li>Ensure training materials reflect approved workflows, operational expectations, and current system functionality.</li></ul></li><li> Epic Readiness, Project Support, and Adoption Enablement</li><li><ul><li>Coordinate training readiness for Epic upgrades, workflow changes, system enhancements, automation releases, and other Revenue Cycle initiatives.</li><li>Partner with project teams, product owners, operational leaders, and Information Systems resources to determine training impacts and education plans.</li><li>Ensure the training team is engaged early enough to assess learning needs, develop materials, support communications, and prepare end users for go-live.</li><li>Support broader adoption of approved workflows by aligning education, reinforcement, and post-implementation learning needs.</li><li>Participate in implementation planning where training readiness is a critical dependency for successful rollout.</li></ul></li><li> Operational Partnership, Intake, and Prioritization</li><li><ul><li>Serve as a key liaison between Revenue Cycle Training, operational leaders, project teams, and other stakeholders.</li><li>Establish and manage a clear intake and prioritization process for training requests, balancing urgency, enterprise value, resource capacity, and strategic alignment.</li><li>Help distinguish training needs from operational performance management, workflow redesign, or process ownership issues, while partnering constructively on the appropriate response.</li><li>Coordinate with Revenue Cycle leaders to identify high-value opportunities for training intervention, targeted education, and standardization.</li><li>Maintain visibility into active requests, deliverables, risks, and competing priorities affecting the team.</li></ul></li><li> Performance Measurement and Continuous Improvement</li><li><ul><li>Define and monitor relevant training performance indicators, such as completion, participation, readiness, stakeholder feedback, and targeted adoption outcomes where practical.</li><li>Use operational feedback, observed trends, error patterns, and post-implementation findings to refine training strategy and prioritize future work.</li><li>Partner with Quality Process Improvement, Analytics, and operational leaders where training is one component of a broader performance improvement effort.</li><li>Assess the effectiveness of training processes, content standards, and delivery models and recommend improvements.</li><li>Support continuous improvement in the efficiency, consistency, and impact of the Revenue Cycle Training function.</li></ul></li><li> Community Connect and Enterprise Training Support</li><li><ul><li>Oversee Revenue Cycle Training support related to Community Connect or other enterprise expansion needs, as assigned.</li><li>Ensure training approach, materials, and coordination are appropriately adapted for external or non-standard implementation contexts when applicable.</li><li>Balance enterprise-wide training commitments with ongoing departmental training responsibilities and staffing capacity.</li></ul>Required Qualifications<ul><li>Bachelor’s degree in Healthcare Administration, Education, Business, Organizational Development, Health Information Management, or a related field; equivalent relevant experience may be considered.</li><li>Progressive experience in healthcare training, Revenue Cycle operations, Epic education, operational enablement, or a closely related function.</li><li>Experience leading teams, supervising staff, or managing education-related work across multiple priorities.</li><li>Strong understanding of training design, curriculum development, adult learning principles, and structured education delivery.</li><li>Demonstrated ability to translate operational needs, system changes, and workflow expectations into practical training strategies and materials.</li><li>Strong communication, facilitation, stakeholder management, and organizational skills.</li><li>Demonstrated ability to manage multiple priorities, coordinate across teams, and drive work to completion.</li></ul>Preferred Qualifications<ul><li>Experience supporting healthcare Revenue Cycle functions, including one or more of the following: Patient Access, Hospital Billing, Professional Billing, insurance verification, prior authorization, registration, billing, claims, or denials-related workflows.</li><li>Experience with Epic training, Epic operational workflows, or comparable enterprise healthcare technology platforms.</li><li>Experience managing credentialed trainers, principal trainers, instructional designers, or similar education resources.</li><li>Experience supporting enterprise system upgrades, go-lives, automation initiatives, or operational transformation efforts.</li><li>Experience building standardized training governance, intake models, curriculum management practices, or content maintenance frameworks.</li><li>Familiarity with performance improvement methods, root cause analysis, or using operational trends to inform education strategies.</li></ul>Core CompetenciesRevenue Cycle training leadershipCurriculum strategy and standardizationEpic workflow enablementTeam coaching and performance oversightOperational partnershipPrioritization and workload managementTraining intake and service model designProject and go-live readinessCross-functional communicationContinuous improvement mindsetClear judgment and escalationResults orientationRole PurposeThe Manager, Revenue Cycle Training will provide the leadership structure needed to sustain a coordinated, enterprise-facing Revenue Cycle Training function. The role will ensure training resources are aligned to organizational priorities, education standards are consistently maintained, and the team is positioned to support onboarding, Epic readiness, workflow adoption, and Revenue Cycle initiatives with discipline and clarity.This manager will help Revenue Cycle maintain a scalable training model that strengthens workforce readiness, supports operational consistency, and contributes to the successful execution of the Revenue Cycle strategy.<h4>Overview</h4>Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.</li></ul>

Kettering Health

Mgr RevCycle Training - Revenue Cycle Trng

Academic Intervention

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Automation

Billing

Business Performance Management

Cadence

Capacity Strategy

Coaching

Communication Skills

Community Support

Content Delivery/Distribution

Content Development

Continuous Improvement

Cross-Functional

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Epic Systems

Establish Priorities

Go Programming Language (Golang)

Health Informatics

Health Information Management

Healthcare

Healthcare Administration

Information Technology & Information Systems

Instructional Design

Leadership

Lesson Plans

Materials Planning

Medical Billing

Multitasking

Needs Assessment

Nonprofit

Onboarding

Operational Audit

Operational Support

Organizational Development/Management

Organizational Skills

Outpatient Care

Patient Follow-up

People Management

Performance Analysis

Performance Management

Performance Metrics

Process Improvement

Revenue Management

Root Cause Analysis

Set Goals

Source Code/Configuration Management (SCM)

Staff Development

Staff Training

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Team Lead/Manager

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Training/Teaching Curriculum

Trend Analysis

eLearning

Kettering Healthcare

FEED

As our creative services expand, we are seeking full-time instructional designers to join the Information Design team—a group of writers, designers, technical communicators, and other creative individuals who are passionate about improving lives. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective.

Job Summary:
Join our team in Cincinnati, Ohio! As our creative services expand, we are seeking full-time instructional designers to join the Information Design team—a group of writers, designers, technical communicators, and other creative individuals who are passionate about improving lives. We provide creative guidance and develop compelling content, branding, documents, training, and videos for a wide audience.Responsibilities :
<ul><li>Empower learners to excel in their roles by producing effective training materials, e-learnings, and videos (writing, filming, editing/compiling)</li><li>Write and publish task-oriented help documentation for Medpace clinical trial software</li><li>Partner with experts to gain a deep understanding of the subject matter</li><li>Collaborate with other teams to simplify and visualize technical information</li></ul> Skills/Characteristics<ul><li>Advocate for learners and provide input during meetings</li><li>Care about the details and notice even small inconsistencies in language, visuals, and format</li><li>Embrace new opportunities and balance projects as priorities change</li><li>Desire to improve our services, processes, and UX/UA/UI by integrating new technology and best practices</li></ul>Qualifications :
<ul><li>Bachelor's degree in instructional design, professional writing, technical communication, or related field</li><li>Advanced knowledge of Microsoft Word</li><li>Proficient knowledge of software designed for technical communication (Knowledge of these programs is a plus: Adobe Captivate, Adobe Creative Suite, Paligo)</li><li>Portfolio that demonstrates your ability to develop effective learning materials for various audiences</li></ul>Medpace Overview :
Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 6,000 people across 40+ countries.Why Medpace?:
People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today. The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future. Cincinnati Perks<ul><li><a href="https://medpace.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=636074&hashed=-704132284" rel="noopener nofollow noreferrer" target="_blank">Cincinnati Campus Overview</a></li><li>Flexible work environment</li><li>Competitive PTO packages, starting at 20+ days</li><li>Competitive compensation and benefits package</li><li>Company-sponsored employee appreciation events</li><li>Employee health and wellness initiatives</li><li>Community involvement with local nonprofit organizations</li><li>Discounts on local sports games, fitness gyms and attractions</li><li>Modern, ecofriendly campus with an on-site fitness center</li><li>Structured career paths with opportunities for professional growth</li><li>Discounted tuition for UC online programs</li></ul>Awards<ul><li>Named a Top Workplace in 2024 by The Cincinnati Enquirer</li><li>Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024</li><li>Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility</li></ul><img alt="TWP 2024" height="139" src="https://medpace.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1012864&hashed=-1853293896" width="75"/>          <img alt="CRO2024" height="116" src="https://medpace.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1020742&hashed=-276143562" width="340"/> What to Expect NextA Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.

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Mgr RevCycle Training - Revenue Cycle Trng Kettering Health

Technical Writing & Instructional Design Medpace, Inc.

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