Ensures that borrower inquiries, disputes and complaints are handled within specified timelines and CFPB Guidelines;• Initiate early delinquency contact with borrower to discuss the reason for the delinquency and determine the borrower's financial ability, intent, and recommend appropriate retention solutions, when appropriate;• Assist with loan servicing website and mobile app payments, denied access and password resets;• Assist borrowers with late charge waiver requests and other loan maintenance requests;• Properly document each customer interaction in the MSP Mortgage Servicing System;• Perform follow-up and research tasks to ensure problem resolution;• Responsible for minimizing customer impacts and ensuring each customer has a positive interaction with mortgage servicing;• Complete daily work activities to meet operational requirements and goals;• Fully complies with all applicable mortgage industry laws, rules, regulations and investor requirements and CFPB Servicing Guidelines.• Other duties may be assigned. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information.