2,144 Results for

Customer Care Jobs in Concord, MA

Jobs

Field Excellence Lead - Account Management & New Launches (Immunology) Biogen

Cambridge, Massachusetts

$186,000–$256,000 / year

Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance. The base compensation range for this role is: $186,000.00-$256,000.00 Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.

30+ days ago

Senior Account Manager, Captive Management American International Group

Boston, MA

$115,000–$148,000 / year

Non-Routine Client Management: Perform special requests for clients, which may include tasks such as business plan changes, preparing financial proformas, or analyzing new agreements. Industry Knowledge/Involvement: Maintain and continue developing captive insurance industry knowledge (such as different uses of captives) using media, seminars, and other resources.

17 days ago

Head of Account Management StemWave

Boston, Massachusetts

StemWave is a fast-growing medical device company pioneering orthopedic shockwave technology in the U.S. We've been ranked among the fastest-growing privately held companies in 2023 and 2024. Orthopedic shockwave therapy is early in the U.S., our client base is growing faster than any playbook we've written so far, and the systems you build now will run this function for years.

7 days ago

Senior Director, Field Key Account Management East Beam Therapeutics Inc

$260,000–$320,000 / year

Position Overview: The Senior Director, Field Key Account Management leads Beam's field-based Key Account Management (KAM) team - the Director-level account leaders responsible for the network of Activated Treatment Centers (ATCs). This is a people-leadership role responsible for building, coaching, and scaling a high-performing KAM team; translating brand and launch strategy into disciplined field execution; and serving as the senior commercial field partner to Medical Affairs, Market Access & Gene Therapy Operations.

26 days ago

Senior Director, Mid-Market Sales & Account Management - Remote Motive

Boston, MA

Remote

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Collaborate with Product, Sales, Onboarding, and Strategy leaders to identify customer needs, influence roadmap decisions, and design cohesive sales programs, incentive plans, and GTM strategies that connect across global functions for a seamless customer journey.

30+ days ago

Gene Therapy Account Management, Associate Director Vertex Pharmaceuticals Inc

Boston, MA

$160,000–$240,000 / year

Own account planning and lead field team coordination to internally drive future account success; facilitates and provides appropriate and timely feedback to Vertex cross functional partners, management and key stakeholders regarding account level business trends, changes in the therapeutic landscape, business issues and opportunities. Build and maintain strong relationships with key stakeholders (e.g., HCPs, C-Suite level personnel, administrators, pharmacists, and care coordinators involved in Gene Therapy delivery key decision makers) at sites of care and referring sites, with the goal of building awareness for Casgevy.

30+ days ago

Director, Account Management Veracode

Boston, MA

Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment. Hire, onboard, and develop a team of Strategic Account Managers focused on account expansion in the U.S. Set clear performance expectations, coach to sales excellence, and ensure execution of territory plans.

30+ days ago

Manager, Account Management - Life Sciences Gerson Lehrman Group Inc

Boston, MA

$60,000–$72,000 / year

We connect global decision-makers-from hedge fund managers and private equity partners to strategy leaders at Fortune 500s-with the specific, authoritative voices required to answer their most critical questions. You will be responsible for maintaining and expanding an existing book of business, identifying new stakeholders within named accounts, and selling GLG's full suite of insight products.

30+ days ago

Director, Enterprise Account Management - Remote Docebo

Boston, MA

Remote

The Director of Enterprise Account Management at Docebo is responsible for driving the growth of existing customer accounts by leading a team of 5-8 enterprise account managers. This role focuses on increasing revenue through upselling, cross-selling, and renewals while ensuring high levels of customer satisfaction and retention.

30+ days ago

Senior Director, Field Key Account Management (West) Beam Therapeutics

Cambridge, MA

$260,000–$320,000 / year

The Senior Director, Field Key Account Management leads Beam's field-based Key Account Management (KAM) team — the Director-level account leaders responsible for the network of Activated Treatment Centers (ATCs). This is a people-leadership role responsible for building, coaching, and scaling a high-performing KAM team; translating brand and launch strategy into disciplined field execution; and serving as the senior commercial field partner to Medical Affairs, Market Access & Gene Therapy Operations.

22 days ago

Senior Director, Field Key Account Management (East) Beam Therapeutics

Cambridge, MA

$260,000–$320,000 / year

23 days ago

Gene Therapy Account Management, Associate Director - Southeast territory which includes FL, GA and AL Vertex Pharmaceuticals

Boston, Massachusetts

30+ days ago

Senior Director of Account Management, Financial Services Strategics AlphaSense, Inc.

Boston, MA

$200,000–$250,000 / year

What You'll Do: Lead a team of Account Managers, Account Directors, and Key Account Directors helping them achieve and surpass renewal targets and uncover growth opportunities, working closely with Sales partners to drive growth across our largest strategic accounts. Drive successful customer outcomes by increasing renewal rates and reducing churn, expanding revenue through building deeper relationships with our accounts, and influencing future lifetime value through higher product adoption.

30+ days ago

Director, Key Account Management Beam Therapeutics Inc

Cambridge, MA

$210,000–$260,000 / year

The KAM is accountable for end-to-end account performance - from site qualification and onboarding through sustained therapy utilization - and serves as the field-based lead of the cross-functional pod (Medical Affairs, Clinical Operations, Market Access, Quality, and Marketing). Beam's suite of gene editing technologies is anchored by base editing, a proprietary technology that is designed to enable precise, predictable and efficient single base changes, at targeted genomic sequences, without making double-stranded breaks in the DNA.

30+ days ago

Channel Account Management - NE Territory Hearth & Home Technologies

Boston, Massachusetts

Position at Hearth & Home Technologies, LLC Hearth & Home Technologies (HHT) is looking for a Channel Account Management team member to join our Fireplaces Business Unit to support our Northeast Region (CT, MA, ME, NH, NJ, NY, & RI). Headquartered in Lakeville, Minnesota, with distribution around the world, our innovative approach is supported by a business unit structure that allows us to develop and market products with a strong focus on customers’ needs.

30+ days ago

EVP, Account Management MERGE

Boston, MA

Remote

Advise with Impact: Serve as a trusted advisor to CMOs, VPs of Marketing, Omnichannel Tech Leaders, and senior commercial executives, helping them anticipate category disruptions and modernize patient, caregiver, and HCP engagement. You'll deepen relationships with C-suite stakeholders, navigate complex pharma category shifts, and ensure top-tier client success and sustainable profitability-all while staying agile in your approach, sharp in your execution, and humble in how you lead.

6 days ago

Director, Account Management - Business Information, Private Equity and Publishing EPAM Systems Inc

Boston, MA

This role demands a visionary leader proficient in nurturing new business relationships with key decision-makers and developing fresh revenue streams while maintaining a strong foothold in Software Engineering, Data, Cloud, and Digital practices. Develop robust relationships with stakeholders, particularly in the Business Information, Private Equity and Publishing areas, working tirelessly to align with clients' strategic goals.

30+ days ago

Director, Enterprise Account Management, Life Sciences Lila Sciences Inc

Cambridge, MA

$168,000–$272,000 / year

Full-time U.S. employees receive a comprehensive benefits program including medical, dental, and vision coverage; employer-paid life and disability insurance; flexible time off with generous company wide holidays; paid parental leave; an educational assistance program; commuter benefits, including bike share memberships for office based employees; and a company subsidized lunch program. LILA combines advanced AI models with proprietary AI Science Factory instruments into an operating system for science that executes the entire scientific method autonomously, accelerating discovery at unprecedented speed, scale, and impact across medicine, materials, and energy.

8 days ago

Director, Enterprise Account Management, Physical Sciences Lila Sciences Inc

Cambridge, MA

$168,000–$272,000 / year

8 days ago

Social Media Management Account Lead Victory Square Media Inc

Boston, MA

Remote

$110,000–$140,000 / year

By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. You will serve as a senior client partner and internal team leader, overseeing Social Media Managers and Community Managers while providing strategic direction across content, community, reporting, and optimization.

14 days ago

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Customer Care Jobs in Concord, MA

Field Excellence Lead - Account Management & New Launches (Immunology) Biogen

Senior Account Manager, Captive Management American International Group

Head of Account Management StemWave

Senior Director, Field Key Account Management East Beam Therapeutics Inc

Senior Director, Mid-Market Sales & Account Management - Remote Motive

Gene Therapy Account Management, Associate Director Vertex Pharmaceuticals Inc

Director, Account Management Veracode

Manager, Account Management - Life Sciences Gerson Lehrman Group Inc

Director, Enterprise Account Management - Remote Docebo

Senior Director, Field Key Account Management (West) Beam Therapeutics

Senior Director, Field Key Account Management (East) Beam Therapeutics

Gene Therapy Account Management, Associate Director - Southeast territory which includes FL, GA and AL Vertex Pharmaceuticals

Senior Director of Account Management, Financial Services Strategics AlphaSense, Inc.

Director, Key Account Management Beam Therapeutics Inc

Channel Account Management - NE Territory Hearth & Home Technologies

EVP, Account Management MERGE

Director, Account Management - Business Information, Private Equity and Publishing EPAM Systems Inc

Director, Enterprise Account Management, Life Sciences Lila Sciences Inc

Director, Enterprise Account Management, Physical Sciences Lila Sciences Inc

Social Media Management Account Lead Victory Square Media Inc

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