Requirements6+ years of experience in customer support, customer operations, or order management (preferably in a technical or manufacturing environment)Strong ability to navigate technical product discussions (e.g., specifications, compatibility, or configurations)Exceptional communication skills—clear, professional, and customer-first in every interactionProven ability to manage multiple priorities under tight deadlines without sacrificing qualityA problem-solving mindset with strong analytical and troubleshooting skillsExperience working cross-functionally to resolve issues and improve outcomesProficiency in Microsoft Office (Excel, Outlook, Word) and comfort working in ERP or ticketing systems(Desirable) You combine speed with accuracy—thriving in high-volume, SLA-driven environments(Desirable) You're customer-obsessed, always thinking about how to improve the experience(Desirable) You're technically curious and enjoy digging into product and process details(Desirable) You take ownership, follow through, and don't let things fall through the cracks(Desirable) You proactively identify opportunities to make systems, processes, and workflows betterIf you're an experienced professional who thrives in fast-moving environments and wants to make a meaningful impact, this role is for youWhat the job involvesAt MISUMI (the parent company of Fictiv), we don't just process orders—we power the supply chains behind some of the world's most innovative companiesAs a Senior Customer Care Specialist, you'll be at the center of that experience—owning complex customer interactions, solving technical and operational challenges, and ensuring every order is executed with speed, accuracy, and careYou'll serve as a trusted partner to customers and internal teams alike, delivering a seamless experience that directly impacts customer satisfaction and business successThis is a high-impact role for someone who thrives in fast-paced environments, brings strong technical curiosity, and takes pride in delivering exceptional serviceOwn the customer experience end-to-end for quotations and sales orders—ensuring fast, accurate execution within our 30-minute turnaround expectationsAct as a trusted advisor and advocate for customers, navigating product specifications, pricing, availability, and order status with confidenceResolve complex customer inquiries across orders, expedites, investigations, documentation, and RMA/credit requestsServe as a primary point of contact for quality and service issues, partnering cross-functionally to drive timely and effective resolutionsHandle inbound phone, chat, and case management workflows with professionalism, urgency, and precisionLeverage internal tools and systems (ERP, case management) to drive first‑contact resolution and operational excellenceBuild deep product and process knowledge to support technical inquiries and customer decision‑makingIdentify inefficiencies and contribute to process improvements that enhance speed, quality, and customer experienceAct as a subject matter expert (SME) and resource for teammates, helping elevate team performanceThis is not a typical customer service role. You'll be solving real operational and technical challenges, working across teams, and directly influencing customer satisfaction at scale#J-18808-Ljbffr.