NewPatient Care Coordinator Per Diem UnitedHealth GroupPatient Care Coordinator Per DiemWorcester, MA$18–$32 / hourThe Patient Care Coordinator performs a full range of administrative support services for clinic/site including the collection of co-payments, scheduling of patients for medical procedures, tests, associated ancillary services, and other related duties; seeks prior authorization and referrals for these services. See United Healthcare Privacy Policy at https://www.unitedhealthgroup.com/privacy.html and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
NewPatient Care Coordinator Full Time BJ's Wholesale ClubPatient Care Coordinator Full TimeSeabrook, NHObtain patient medical history, conduct eye health tests including taking retinal images, auto refraction, keratometry, tonometry, lensometry and other ancillary testing such as ocular mortality, pupillary testing, etc. Patient Care Coordinators are responsible for assisting in the delivery of efficient and comprehensive tele-optometry exams utilizing state-of art optical and telemedicine equipment.
Customer Care Supervisor Vital Records ControlCustomer Care SupervisorNHSummary: The Customer Care Supervisor is responsible for leading and developing a high-performing team of call center agents with a strong emphasis of First Contact Resolution. Coaching & Training: Skilled at training team members utilizing multiple training techniques and providing continuous training, growth, and mentorship.
Manager, Customer Care Enablement Remote ezCater, Inc.Manager, Customer Care Enablement RemoteBoston, MARemoteThis leader builds scalable enablement infrastructure in a rapidly evolving technology environment, influencing across Customer Care leadership, BPO partners, and cross-functional stakeholders to raise the bar on performance, quality, and learning outcomes. This role owns the strategy, execution, and continuous improvement of the programs that make Customer Care teams exceptional - spanning Quality Assurance (QA), Instructional Design (ID), Training, and ToolShed (employee development).
Pharmacy Technician - Customer Care Specialist Onco360Pharmacy Technician - Customer Care SpecialistWaltham, MassachusettsRemoteOnco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer s. Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.
Lead Customer Care Representative (East Boston, MA) The Panther GroupLead Customer Care Representative (East Boston, MA)East Boston, MAThis role will open new accounts, make payments, change account information, recertify accounts, test, and replace transponders, and respond to patron requests. Perform account maintenance, including account changes, transponder changes, recertifications, additional tag requests, replenishments, adjustments, and statement requests .
Customer Care Manager ICP GroupCustomer Care ManagerAndover, MassachusettsIn this role you will be responsible for the following: Lead, coach, and manage a team of Supervisors and Customer Care Representatives across daily activities including order entry, phone support, and Salesforce case management. Innovative Chemical Products Group (ICP Group) is a leading formulator and manufacturer of specialty coatings, adhesives, and sealants serving the construction and industrial end markets.
Customer Care Manager II PulteGroup IncCustomer Care Manager IIWestborough, MA$37–$44 / hourHeadquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we're proud to build homes through our trusted family of brands-including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name. As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that's consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work.
Customer Care Representative The Panther GroupCustomer Care RepresentativeE Boston, MAThe CSR will open new accounts, make payments, change account information, recertify accounts, test, and replace transponders, and respond to patron requests. Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.
Customer Care Coordinator PulteGroup IncCustomer Care CoordinatorWestborough, MA$32–$36 / hourHeadquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we're proud to build homes through our trusted family of brands-including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.
Customer Care Consultant JushiCustomer Care ConsultantTyngsborough, MassachusettsOccasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
Air Logistics Customer Care Specialist Kuehne + Nagel International AGAir Logistics Customer Care SpecialistWakefield, MAThe Customer Care Specialist will with pro-active customer communication and problem resolution, and in parallel with engagement of relevant stakeholders, ensure that customer needs are met efficiently and effectively. With shipment ownership, drive the most efficient way of file handling and availability of customer data and requirements, in order for stakeholder teams to deliver according to customer expectations.
Customer Care Associate, II Vericel CorpCustomer Care Associate, IIBurlington, MA$52,000–$60,000 / yearThis role partners closely with sales representatives, healthcare providers, and internal teams to deliver a high-quality customer experience and support life-impacting therapies. Our commitment to innovation, patient-centered focus, and scientific excellence drives us to develop groundbreaking treatments including MACI (knee cartilage repair), Epicel and Nexobrid (burn care).
Customer Care L3 - Medical Imaging - Hybrid PaxeraHealthCustomer Care L3 - Medical Imaging - HybridNewton, MassachusettsRemoteTheir unique mix of skills and qualifications matches our customers’ needs, to ensure the delivery of great, purpose-built, customized software applications for healthcare providers – now and for the future. Our entire team shares a passion for exploring new ideas, overcoming challenges as well as designing, creating, and delivering market-leading health IT solutions and services.
Customer Care (L3)- Medical Imaging PaxeraHealthCustomer Care (L3)- Medical ImagingNewton, MARemoteFull timeTheir unique mix of skills and qualifications matches our customers’ needs, to ensure the delivery of great, purpose-built, customized software applications for healthcare providers – now and for the future. Our entire team shares a passion for exploring new ideas, overcoming challenges as well as designing, creating, and delivering market-leading health IT solutions and services.
Customer Care/Print Production US271Customer Care/Print ProductionPortsmouth, New HampshireAbout the Company AlphaGraphics is the leading provider of Print, Copy, Signs, Banners, Design Services, Promotional Products for area businesses, as well as Architectural Drawings and Plans for the construction industry. Position Summary The Customer Care/Print Production role is responsible for evaluating client product needs, selling appropriate solutions, producing plans, binding, packaging and shipping.
Customer Care Representative ICP GroupCustomer Care RepresentativeAndover, MassachusettsICP Group is organized into two separate business groups, ICP Building Solutions Group and ICP Industrial Solutions Group, comprised of market leading brands known for innovation, quality, and performance. Innovative Chemical Products Group (ICP Group) is a leading formulator and manufacturer of specialty coatings, adhesives, and sealants serving the construction and industrial end markets.
Customer Care Specialist - Call Center Servpro Industries LLCCustomer Care Specialist - Call CenterNHRemoteMust reside and be able to work in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington. Customer Care Specialists act upon revenue-generating opportunities, capture and qualify urgent job leads, and make real-time dispatch decisions that directly impact customer experience, franchise success, and company performance.
Customer Care Advisor Circle Internet Financial LLCCustomer Care AdvisorBoston, MARemote$29.50–$41 / hourCircle's platform includes the world's largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. What you'll be responsible for: You'll be a part of a truly amazing team of people working directly with customers around the world, helping them to utilize the full potential of Circle while providing an outstanding customer experience with every interaction.
Customer Care Specialist Wakefield Thermal SolutionsCustomer Care SpecialistSalem, New HampshireWorking closely with teammates, sales leadership, and production teams, this individual manages order processing, communication, and coordination across departments to ensure accurate, timely fulfillment. Building on over four decades of leadership and experience, Wakefield Thermal designs, manufactures, and sells thermal management products that remove excess heat generated by electronic components.
Senior Manager of Customer Support Suno, Inc.Senior Manager of Customer SupportBoston, MAWe are backed by leading investors including Bond Capital, Menlo Ventures, Lightspeed Venture Partners, IVP, Forerunner, Union Square Ventures, Alkeon, Quiet, Matrix Partners, Schroders Capital and, NVentures (venture arm of NVIDIA). Hands-on work operating tiered support models across distinct customer segments, including free and paid subscribers, enterprise or API clients, and high-profile creators or artists, with a strong sense of when and how to escalate and how to calibrate the experience for each tier.
Senior Manager of Customer Support SunoSenior Manager of Customer SupportBoston, MassachusettsWe are backed by leading investors including Bond Capital, Menlo Ventures, Lightspeed Venture Partners, IVP, Forerunner, Union Square Ventures, Alkeon, Quiet, Matrix Partners, Schroders Capital and, NVentures (venture arm of NVIDIA). Hands-on work operating tiered support models across distinct customer segments, including free and paid subscribers, enterprise or API clients, and high-profile creators or artists, with a strong sense of when and how to escalate and how to calibrate the experience for each tier.
NewCustomer Service Gate Agent (Full-Time) Piedmont AirlinesCustomer Service Gate Agent (Full-Time)Manchester, New HampshireThis role monitors computerized passenger boarding, assists customers with special needs, and changes customer flight itinerary as required. Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required.
Senior Manager, Customer Service (DentaQuest) Sun Life Financial IncSenior Manager, Customer Service (DentaQuest)Wellesley Hills, MA$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
Customer Service Representative Concord General Mutual Insurance CompanyCustomer Service RepresentativeBedford, New HampshireYou will be expected to provide exceptional service to our agency partners and policyholders by developing, and maintaining, deep knowledge of our products, systems and services in order to effectively respond to their daily inquiries and communications. As a Customer Service Representative you will process requests from customers, answer customer questions regarding existing business, and direct incoming work to the appropriate area.
Customer Service Advisor - English Foundever Operating CorpCustomer Service Advisor - EnglishMAAmong your attributes: • Responding to a wide variety of customer cases via phone and email • Listening carefully to customer requests and demonstrating understanding • Opting for the best route (appeal process) to handle the customer case • Remaining professional and calm in all situations • Recording and documenting customer cases in the appropriate tool • Demonstrating an attitude that reflects the best possible image of the company. As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1).
Customer Service Advisor - English Foundever GroupCustomer Service Advisor - EnglishMAAmong your attributes: • Responding to a wide variety of customer cases via phone and email • Listening carefully to customer requests and demonstrating understanding • Opting for the best route (appeal process) to handle the customer case • Remaining professional and calm in all situations • Recording and documenting customer cases in the appropriate tool • Demonstrating an attitude that reflects the best possible image of the company. As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1).
NewDirector, Customer Success Data and Analytics Engineering Toast IncDirector, Customer Success Data and Analytics EngineeringBoston, MA$217,000–$347,000 / yearHands-on experience with modern data stack tools -- Snowflake, dbt, or equivalent -- including building or maintaining a semantic layer that ensures consistent metric definitions across BI tools, notebooks, and AI agents. Experience designing data models with AI consumption in mind -- structuring for retrieval versus pre-calculation tradeoffs, ensuring predictability of outputs, and understanding that documentation is infrastructure, not overhead.
Customer Service Mgr *2 The Michaels Companies IncCustomer Service Mgr *2Newton, MA$16–$22.20 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Part Time Customer Experience Manager The Michaels Companies IncPart Time Customer Experience ManagerSalem, NHPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Retail Part Time Customer Experience Manager The Michaels Companies IncRetail Part Time Customer Experience ManagerEpping, NHPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Customer Service Supervisor/Manager (Part-Time) The Michaels Companies IncCustomer Service Supervisor/Manager (Part-Time)Everett, MA$16–$22.20 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Retail Customer Experience Manager The Michaels Companies IncRetail Customer Experience ManagerNHPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Retail- FT Customer Experience Manager The Michaels Companies IncRetail- FT Customer Experience ManagerEpping, NHPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Retail Customer Experience Manager Part Time The Michaels Companies IncRetail Customer Experience Manager Part TimeSeabrook, NHPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Customer Service Mgr The Michaels Companies IncCustomer Service MgrNewton, MA$16–$22.20 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: Leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Regional Sales Director, Large Enterprise Customer Base Workday IncRegional Sales Director, Large Enterprise Customer BaseBoston, MA$174,000–$261,000 / yearThe Enterprise Management Sales team at Workday helps the company to continue to grow by balancing integrity and innovation, ensuring Workmates have the environment to bring their best self, and get better by pushing and developing themselves and the Workmates around them. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role).
Customer Service Advisor - Bilingual (English & French) Foundever Operating CorpCustomer Service Advisor - Bilingual (English & French)MAHandle a wide variety of customer cases via phone and email in both English and French • Listen attentively, identify customer needs, and demonstrate clear understanding and empathy • Choose the most appropriate resolution path for each case and ensure proper follow-up • Maintain composure and professionalism at all times • Accurately record, update, and document customer cases in the designated tools. In addition to a permanent contract (CDI), social security coverage, private health insurance, and transportation provided for late shifts, Foundever offers: • Certification training • Uncapped sales bonus • Performance bonus • Competitive and evolving salary • CNSS enrollment • Private health insurance.
Customer Service Advisor - Bilingual (English & French) Foundever GroupCustomer Service Advisor - Bilingual (English & French)MAHandle a wide variety of customer cases via phone and email in both English and French • Listen attentively, identify customer needs, and demonstrate clear understanding and empathy • Choose the most appropriate resolution path for each case and ensure proper follow-up • Maintain composure and professionalism at all times • Accurately record, update, and document customer cases in the designated tools. In addition to a permanent contract (CDI), social security coverage, private health insurance, and transportation provided for late shifts, Foundever offers: • Certification training • Uncapped sales bonus • Performance bonus • Competitive and evolving salary • CNSS enrollment • Private health insurance.
(USA) Auto Care Center Coach Walmart Inc(USA) Auto Care Center CoachMA$65,000–$100,000 / yearAutomotive Certification from Automotive Technical Institute, Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Experience in automotive service or service industry related field, Supervisory experience. Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
Animal Care Supervisor Petco Animal Supplies, Inc.Animal Care SupervisorSaugus, MA$21.50–$33.50 / hourAs a Companion Animal Supervisor, you are a trusted subject-matter leader responsible for the health, care, and presentation of our live animals while driving sales, customer experience, and operational excellence within the Companion Animal and Aquatics departments. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers.
Regional Director Hearing Care - MA/ME/NY/NH Sonova Holding AGRegional Director Hearing Care - MA/ME/NY/NHMAWork collaboratively with other leaders to execute on all talent management initiatives including development, appraisal, succession planning, performance management while meeting other KPI expectations such as Regrettable Voluntary Turnover (rVTO) & Internal Leadership Recruitment Rate (ILRR). Ensure the team provides a customer-centered approach by exploring the customers lifestyle needs through MEET customer journey and services, providing best practices for all customer visits, and motivating the customers to improve their quality of life through the use of the latest hearing care solutions.
Customer Service Manager PapaliaCustomer Service ManagerBoxborough, MassachusettsFull timeWe’re looking for a Call Center Manager who thrives in a fast-paced environment, inspires performance, and is passionate about developing people and driving results. At Heritage Home Service , we believe that outstanding customer experiences start with empowered teams and strong leadership.
Patient Care Technician - PCT - Dialysis Preceptor Fresenius Medical CarePatient Care Technician - PCT - Dialysis PreceptorRoxbury, MassachusettsAssist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access. Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the organization Quality Enhancement Goals (QEP).
Lead Patient Care Coordinator LaserAwayLead Patient Care CoordinatorBoston, MA$100,000–$150,000 / yearThis role is perfect for sales professionals who have mastered consultative selling and are ready to step into leadership — coaching others, refining sales strategy, and helping clients achieve transformative results. As a Lead Patient Care Coordinator (Lead PCC) , you’ll drive sales performance, mentor a team of high-performing consultants, and deliver an exceptional luxury client experience.
Vice President, Ostomy Care R&D and Applied Research ConvaTec Group PlcVice President, Ostomy Care R&D and Applied ResearchLexington, MAYou will sit at the intersection of science, engineering, customer insight, clinical relevance and commercial growth, ensuring our innovation pipeline delivers high-quality, user-centred solutions that are manufacturable at scale, evidence-based, and capable of making a lasting difference for patients, clinicians and caregivers. Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care.
NewDirector, Commercial Marketing Acute Care HologicDirector, Commercial Marketing Acute CareMarlborough, MA$151,200–$268,800 / yearThe Director will partner closely with Sales, Medical/Clinical Affairs, Market Access, Finance, and Product Management to position our Acute Care solutions, create differentiated value propositions, and deliver impactful campaigns that increase adoption and utilization in target segments and accounts. The Director, Commercial Marketing – Acute Care is responsible for leading the marketing strategy, planning, and execution of the Acute Care portfolio across key customer segments (e.g., hospitals, IDNs, health systems, laboratories).
Home Care Scheduling Coordinator Associated Home CareHome Care Scheduling CoordinatorLeominster, MAFull timeReport changes in status of clients including hospitalizations, suspensions, transfers out of geographic area, nursing home placements, vacations, etc. to the appropriate party, including your supervisor, case manager, emergency contact or nurse assigned to client. With over 20 years of operating experience, we have built a replicable service prototype, developed profitable, long-standing referral relationships, and created an innovative brand that positions us to serve the future customer.
Lead Patient Care Coordinator Laser Away LLCLead Patient Care CoordinatorBoston, MAThis role is perfect for sales professionals who have mastered consultative selling and are ready to step into leadership coaching others, refining sales strategy, and helping clients achieve transformative results. About the Role: As a Lead Patient Care Coordinator (Lead PCC), youll drive sales performance, mentor a team of high-performing consultants, and deliver an exceptional luxury client experience.
Clinical Sales Specialist, Acute Care Baxter International IncClinical Sales Specialist, Acute CareMARemote$52,800–$90,000 / yearMust have documented track record of experience and success working with highly sophisticated, multi-departmental deals that involve clinical, executive, and financial decision makers as well as demonstrating strong internal networking to align key players to support the delivery of value to customers. Strong eye for business to enable selling to healthcare system / IDN senior-level health care administrative personnel, structuring sales deals, negotiating contracts / pricing, and influencing final decision makers in completing pivotal agreements in the sales cycle.