NewCustomer Service Representative (Bilingua) CornerStone StaffingCustomer Service Representative (Bilingua)Dallas, TXYou can access our privacy policy at: https://www.cornerstonestaffing.com/privacy. The Bilingual Customer Service Representative supports daily call center operations by delivering timely, accurate, and professional service to clients.
NewBilingual Customer Service Representative CornerStone StaffingBilingual Customer Service RepresentativeDallas, TXIf you enjoy helping people, solving problems, and working in a fast-paced call center environment, this is your opportunity to build a long-term career with a respected insurance organization.. Your ability to resolve issues efficiently, communicate effectively in both English and Spanish, and deliver a positive customer experience will play an essential role in the success of the team.
NewPalliative Care RN - Fort Worth TX Vitas HealthcarePalliative Care RN - Fort Worth TXFort Worth, TXThe selected candidate will become an integral part of a comprehensive Palliative Care Team that focuses on providing individualized, coordinated care to patients and families residing in the community. Empowers patients to take control of their health care by encouraging appropriate goal-setting and discussions about advance care planning/development of advance directives.
NewCall Center / Chat Agent CornerStone StaffingCall Center / Chat AgentFort Worth, TXp style="text-align:center">Bring your passion for problem-solving and customer connection to a fast-growing company where every conversation shapes our clients’ marketing impact.. As a Call Center/Chat Agent, you’ll play a pivotal role in delivering exceptional service to clients by supporting their marketing operations through responsive communication and efficient issue resolution.
Customer Care Supervisor, PSA Collectors Holdings, Inc.Customer Care Supervisor, PSAPlano, TX$67,535–$79,453 / yearli>Partner with the Customer Care Manager to collaborate in designing and delivering a seamless customer experience strategy supported by data, brand insights and technology, to deliver on a customer service experience that is streamlined, optimized and personalized to the 'collector' experience. Clear and professional oral and written communication skills in both positive or negative situations; Ability to diffuse conflict, maintain confidentiality, listen to others without interrupting, keep emotions under control, remain open to ideas and try new things.
NewDallas Telecom Customer Care Representative (Full-Time) MCI CareersDallas Telecom Customer Care Representative (Full-Time)Farmers Branch, TXMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
NewEntry-Level Telecom Customer Care Agent (Full-Time) MCI CareersEntry-Level Telecom Customer Care Agent (Full-Time)Farmers Branch, TXMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Senior Project Manager (Customer Care Operations) AT&T IncSenior Project Manager (Customer Care Operations)Dallas, TX$105,600–$158,400 / yearp>In this role, you will drive day-to-day execution, build scalable project management frameworks, partner across cross-functional and executive stakeholders, and help shape the future operating model for customer care delivery. AT&T is seeking a Senior Project Manager to lead high-impact initiatives that improve technical care operations, strengthen compliance, reduce friction for frontline teams, and accelerate customer issue resolution across Mobility and Broadband.
Customer Care Banker - Call Center (Talent Pipeline) Point BankCustomer Care Banker - Call Center (Talent Pipeline)Denton, TexasResponsible for assisting all callers in all facets of banking, including, but not limited to balance inquiries, review of loan or deposit account histories, inquiries about procedures, inquiries about products and services, verifying we have current contact information (address, phone number, email address), training customers on the use of 24 hr. Provide support and assistance with other Operations duties, as directed by Management, including but not limited to, preparing notices for mailing, address changes, verifying documents and images, card production/stuffing/mailing, daily reports, etc.
Customer Care Center CSR Sunflower BankCustomer Care Center CSRPlano, TXp>Responsibilities: Provide excellent customer service and build relationships with customers through bank products and services while maintaining the focus on the customer and his/her experience. Provide prompt quality service to all customers within acceptable time limits as defined in the Customer Care Service Level Agreement and within designated authority levels.
NewSenior Complex Customer Care Representative UnitedHealth Group IncSenior Complex Customer Care RepresentativeDallas, TX$20–$36 / hourThe fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. Requisition number: 2367590 Job category: Customer Services Primary location: Dallas, TX Additional locations: Phoenix, Arizona | Hartford, Connecticut | Minneapolis, Minnesota | Tampa, Florida Date posted: 06/29/2026 Overtime status: Non-exempt Travel: No.
Customer Care Advocate 1 Zenith American SolutionsCustomer Care Advocate 1Dallas, TexasWe are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Performs tasks associated with the administration of retirement and health and welfare benefits such as; Processing and/or sending mailers or required forms as requested by members.
Customer Care Specialist - Call Center Servpro Industries LLCCustomer Care Specialist - Call CenterTXRemoteMust reside and be able to work in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington. Customer Care Specialists act upon revenue-generating opportunities, capture and qualify urgent job leads, and make real-time dispatch decisions that directly impact customer experience, franchise success, and company performance.
Bilingual Pharmacy Customer Care Representative Onsite SynergenX Health Holdings LLCBilingual Pharmacy Customer Care Representative OnsiteColleyville, TXFull timeWe compound a wide range of customized medications including GLP-1 weight loss therapies, bioidentical hormone pellets, estrogen and progesterone creams, and supportive skincare products designed to address side effects of hormone therapy, along with other specialized HRT and wellness treatments. We specialize in hormone replacement therapy (HRT), weight loss medications, and customized compounded therapies, delivering discreet, high-quality care directly to patients’ homes across 38 states—and expanding.
Bilingual Pharmacy Customer Care Representative Onsite SynergenX Health HoldingsBilingual Pharmacy Customer Care Representative OnsiteColleyville, TexasWe compound a wide range of customized medications including GLP-1 weight loss therapies, bioidentical hormone pellets, estrogen and progesterone creams, and supportive skincare products designed to address side effects of hormone therapy, along with other specialized HRT and wellness treatments. We specialize in hormone replacement therapy (HRT), weight loss medications, and customized compounded therapies, delivering discreet, high-quality care directly to patients’ homes across 38 states—and expanding.
NewCUSTOMER CARE TOLLING REPRESENTATIVE (Full-Time) MCI CareersCUSTOMER CARE TOLLING REPRESENTATIVE (Full-Time)Farmers Branch, TXMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Sr Customer Care Specialist EssilorLuxottica SASr Customer Care SpecialistDallas, TXWe offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. The position requires strong product and lab workflow knowledge, analytical problem-solving skills, and the ability to identify contributing factors to production delays or errors, playing an important role in protecting customer satisfaction and supporting continuous improvement efforts.
NewCustomer Care Representative ESAB CorpCustomer Care RepresentativeDenton, TXResolve problems by identifying the customer's concerns/request; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Keep record of customer interactions, customer issues, expedites, escalations and call logs through the CRM system MS Dynamics and work within SAP to process orders, look up inventory, account information and other account management related tasks.
Customer Care Administrator D.R. Horton IncCustomer Care AdministratorArlington, TXCustomer Service'',''Customer Service'',''TX-Arlington'',''TX-Arlington'','''','''',''Corporate'',''Corporate'',''Full-time'',''Full-time'',''Jun 10, 2026, 3:00:00 PM'',''Jun 10, 2026, 3:00:00 PM'','''','''',''false'',''false'',''264622'',''264622'',''true'',''264622'',''false'',''Submission for the position: Customer Care Administrator - (Job Number: 2602813)'',''false'',''264622'',''false'',''true''. The right candidate will provide subject matter expertise and technical support for the Corporate Customer Care teams through customer survey creation and distribution, reporting and analytics, and direct division support.
NewAssociate, Technical Customer Care CotalityAssociate, Technical Customer CareIrving, TXli>Strong interpersonal skills; ability to work well with cross-functional and geographically distributed teams; personable, self-motivated, flexible, and a team player; a history of establishing and maintaining effective working relationships with fellow employees and clients . Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy.
NewCustomer Care Specialist UWorldCustomer Care SpecialistCoppell, TXThe candidate must feel comfortable working in a team environment and collaborate effectively in a changing environment, with a continuous improvement mindset, helping pursue a higher level of service excellence . We are looking for customer care specialists who can communicate confidently and react quickly to our customer's technical, billing/account, product usability, and product navigation .
Sr. Manager VS&A Customer Care & DRN Support (Hybrid) Motorola Solutions IncSr. Manager VS&A Customer Care & DRN Support (Hybrid)Allen, TX$130,000–$150,000 / yearThis team is the critical frontline connection for our enterprises and public safety partners, delivering specialized support for Video Security & Analytics (VS&A) Customer Care and Digital Radio Network (DRN) infrastructure. You will oversee the delivery of support services with an always-on rigor, helping to ensure that critical communications and intelligence systems remain optimized and secure.
NewTeam Lead - Customer Care hcltechTeam Lead - Customer CareFrisco, TXli>Oversee the availability and effectiveness of skilled agents to resolve customer care requests according to project requirements, ensuring a high rate of first contact resolution. Ensure team members maintain current and accurate knowledge through regular process updates, communications, and self-directed learning initiatives.
Associate, Technical Customer Care - NO2CS020-1 CotalityAssociate, Technical Customer Care - NO2CS020-1Dallas, TexasCotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. Demonstrated outstanding customer service skills; has exhibited a consistent track record of responsiveness and acting as an advocate for customer; establishes relationships and gains trust and respect .
NewCustomer Care Specialist 1 CoServCustomer Care Specialist 1Denton, TXul>Responsible for taking the initiative to gain knowledge and experience by utilizing internal resources (i.e., knowledge capture, training materials, Teams posts). Position Summary The Customer Care Specialist 1 provides excellent service to our Members and Customers via phone and in person.
Inbound Customer Care Agent MCIInbound Customer Care AgentDallas, TXWe deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Customer Care Representative, PSA (Work Onsite) Collectors Holdings, Inc.Customer Care Representative, PSA (Work Onsite)Plano, TX$19.50–$21.50 / hourli>Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed. Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments, earns praise from customers.
NewCustomer Care Representative, PSA (Work Onsite) Collectors HoldingsCustomer Care Representative, PSA (Work Onsite)Plano, TX$19.50–$21.50 / hourli>Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed . Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments, earns praise from customers .
Customer Care & Store Support Specialist At Home Group IncCustomer Care & Store Support SpecialistCoppell, TXWith a proactive, solutions-oriented mindset, you look beyond immediate resolution to identify root causes, uncover trends, and recommend process improvements that strengthen operational consistency across all store locations. Operational Excellence: Assess efficiency opportunities and collaborate with cross-functional partners to create scalable, consistent chain-wide processes.
NewCustomer Care Representative I Quest DiagnosticCustomer Care Representative ILewisville, TXli>Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service. Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.
Customer Care Manager, Global Reservations (Fort Worth, TX, US) American Airlines MexicoCustomer Care Manager, Global Reservations (Fort Worth, TX, US)Fort Worth, TXOur 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Works closely with internal departments such as Training, Marketing, and Operations to roll out new initiatives, programs, products, systems, automation enhancements, sales techniques, brand, destinations, etc.
NewCustomer Care Specialist Serenity Mental Health CentersCustomer Care SpecialistFarmers Branch, TXp>Serenity is a growing organization focused on delivering structured programs designed to help individuals make meaningful progress in their lives. Our team is dedicated to creating supportive experiences that help individuals feel encouraged, confident, and cared for throughout their journey.
Lead Project/Program Manager (Customer Care Ops - AI Transformation) AT&T IncLead Project/Program Manager (Customer Care Ops - AI Transformation)Dallas, TX$118,800–$178,200 / yearThe position is responsible for driving work end to end, from intake through deployment, and works across Care and Technology teams to support call delivery initiatives, helping translate strategic direction into clear requirements, delivery plans, and operation outcomes. This person helps define the AI transformation strategy and multi‑year roadmap for Care Ops Support, translating strategy into executable plans that operationalize intelligent PMO platforms, advanced analytics and autonomous workflows.
NewAssociate - Customer Care - Blended 5A GENPACTAssociate - Customer Care - Blended 5ARichardson, TXThe actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.
Lead Project / Program Manager (Customer Care Operations Support) AT&T IncLead Project / Program Manager (Customer Care Operations Support)Dallas, TX$118,800–$178,200 / yearYou'll operate at the intersection of data, business intelligence, and execution-partnering across Operations, Product, Data, and Technology to turn insights into real, scalable outcomes. If you're a business-minded program leader who can connect data, strategy, and execution-and want to drive meaningful transformation-this is a high-impact opportunity.
NewCustomer Care Representative CordeckCustomer Care RepresentativeDenton, TexasWe are a growing manufacturing company based in Kenosha, Wisconsin with a facility in Denton, TX that offers its employees a great company culture, competitive benefits, and an opportunity for growth. We are committed to serving our communities through charitable giving and employee involvement in community projects through a variety of sources.
NewCustomer Care Supervisor Culligan QuenchCustomer Care SupervisorGrapevine, TexasOur bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. This role drives team performance through coaching, accountability, quality management, and KPI ownership while partnering cross-functionally to improve customer experience and business outcomes.
Customer Care Red Alert Supervisor Rooms To Go.com IncCustomer Care Red Alert SupervisorArlington, TXMore than 30 years later and now America's #1 independent furniture retailer, that mission remains the same: make it easy to create a beautiful home by offering stylish, designer-curated rooms of furniture at an exceptional value through a simplified and customer-friendly shopping experience. The Red Alert(RA) department is responsible for ensuring that customers getting a redelivery or exchange get the correct and damage free product delivered to them.
Director of Customer Care The Chefs' Warehouse IncDirector of Customer CareDallas, TXToday, we're a trusted partner to chefs, restaurants, and foodservice professionals across the Lone Star State-supplying everything from peak-season fruits and vegetables to artisan cheeses, premium olive oils, chocolates, and center-of-the-plate proteins like meats and seafood. Define, negotiate and agree the effective utilization of resource in line with service specifications, working with, or being responsible for resource planning and MI teams to plan the required resource in conjunction with business objectives and service level agreements.
Customer Care Representative Beazer Homes USA IncCustomer Care RepresentativeFarmers Branch, TXIf you have any questions about our privacy policy or would like to learn more, please visit Beazer.com/privacy, which includes a link to an additional notice for California residents and which link can also be visited directly at Beazer.com/Californiaprivacy. Company Overview: Beazer Homes is committed to employee wellbeing and life-work balance, offering development opportunities, a flexible time-off program, and an industry leading parental leave policy.
NewSr Associate, Customer Care CotalitySr Associate, Customer CareDallas, TexasCotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world.
Customer Care Specialist I Deluxe CorpCustomer Care Specialist IFort Worth, TXReasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com. Diagnose and resolve technical issues which may include internet connectivity, clearing internet cache history, website functionality, password reset issues, and remotely guiding clients through the iATS portal and associated reporting.
Lead Project / Program Manager - (Customer Care Ops Support) AT&T IncLead Project / Program Manager - (Customer Care Ops Support)Dallas, TX$118,800–$178,200 / yearul>Proven experience leading large-scale, cross-functional programs with measurable business impact (ideally within operations, customer experience, or support organizations). This is a primarily business-functional lead role (70%), requiring a strong operator who can connect strategy, execution, and measurable outcomes-supported by a working understanding of AI-driven capabilities and digital solutions.
NewSr Customer Care Specialist EssilorLuxotticaSr Customer Care SpecialistFarmers Branch, TXWe offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. The position requires strong product and lab workflow knowledge, analytical problem-solving skills, and the ability to identify contributing factors to production delays or errors, playing an important role in protecting customer satisfaction and supporting continuous improvement efforts.
NewCustomer Care Representative Metro-Flow PlumbingCustomer Care RepresentativeDallas, TexasThe essential functions include, but are not limited to the following:Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Notify client ahead of time if the technician/plumber/comfort advisor, is not going to arrive at their home in the scheduled time window and re-scheduling the time to the client’s satisfaction.
Customer Care Escalations Associate (Property Tax) CotalityCustomer Care Escalations Associate (Property Tax)Dallas, TexasCotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world.
Tier 2 Customer Care Technician Boingo Wireless IncTier 2 Customer Care TechnicianFrisco, TXProblem Solving: Identify and resolve wireless connection issues using your knowledge of network technologies and hardware, including routers. • Documentation: Document service calls and transactions using our ticketing tool, recording details of inquiries, complaints, and comments, as well as actions taken.
NewAssociate, Customer Care RandstadAssociate, Customer CareIrving, TXRandstad is working with a client who is looking to hire Customer Care Reps to assist with their Spanish speaking mortgage customers. Are you fluent in both English and Spanish and passionate in bridging the gap in your community?
Associate, Technical Customer Care CoreLogic IncAssociate, Technical Customer CareDallas, TXStrong interpersonal skills; ability to work well with cross-functional and geographically distributed teams; personable, self-motivated, flexible, and a team player; a history of establishing and maintaining effective working relationships with fellow employees and clients. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy.
NewPrincipal Project/Program Manager (Customer Care Ops - AI Transformation) AT&T IncPrincipal Project/Program Manager (Customer Care Ops - AI Transformation)Dallas, TX$130,700–$196,100 / yearli>You will also drive adoption and optimization of advanced project management platforms, automation tools, and integrated systems such as Genesys, Salesforce, Intradiem, and ACT to maximize efficiency, transparency, and customer impact while reducing manual effort. You will help define the AI transformation strategy and multi-year roadmap for Care Operations Support, translating strategy into executable plans that operationalize intelligent PMO platforms, advanced analytics, and autonomous workflows.