Partnering closely with frontline Teams, Customer CARE Operations, Digital, Customer Experience, Commercial, Quality, Knowledge Management, Technology, and AI product Teams, you’ll translate real-world servicing needs into effective prompts, guardrails, testing practices, and scalable governance. Lead prompt strategy, design, testing, optimization, and ongoing management for Customer CARE AI experiences across voice, chat, email, and digital servicing channels to improve clarity, accuracy, containment, self-service success, Representative confidence, and the overall Customer experience.