Customer Service Representative Child Guidance Resource CenterCustomer Service RepresentativeHavertown, PAReception activities including answering incoming & making appointment reminder calls, checking clients in/out for appointments, scheduling appointments, verifying client insurance coverage, maintaining conference room schedules, mail distribution. Mail/email clinical discharge summary forms / risk of closure letters, closure letters, engagement letters to client/legal guardian.
Retail Customer Experience Coordinator TJ MaxxRetail Customer Experience CoordinatorLanghorne, PA$14.75–$15.25 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
NewCustomer Experience Coordinator MarshallsCustomer Experience CoordinatorDoylestown, PA$14.75–$15.25 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
NewPart Time Customer Experience Coordinator MarshallsPart Time Customer Experience CoordinatorPlymouth Meeting, PA$14.75–$15.25 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
NewChild Support Call Center Agent Conduent State & Local Solutions, IncChild Support Call Center AgentHightstown, NJRemote$17.50–$18.50Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls.
Customer Care Representative Lennar HomesCustomer Care RepresentativeHamilton, NJ$24.40–$41.23 / hourFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Able to work in excess of eight hours per day, the ability to operate a motor vehicle, climb stairs/ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment.
Customer Care Call Center Supervisor Firstrust BankCustomer Care Call Center SupervisorPAThis role ensures consistent service delivery, operational efficiency, and a world-class customer experience through effective workflow management, quality monitoring, KPI oversight, real-time floor support ("quarterbacking"), and ongoing coaching and development. Please advise Firstrust of any accommodation you require to express an interest in a specific opening by emailing or calling: reasonableaccomdations@firstrust.com or 215-728-8265.
NewCustomer Service Manager, Airport Customer Care American AirlinesCustomer Service Manager, Airport Customer CarePhiladelphia, PAOur 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
Customer Care Specialist - Call Center ServProCustomer Care Specialist - Call CenterNJRemote$16–$16.50 / hourMust reside and be able to work in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kentucky, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington. Customer Care Specialists act upon revenue-generating opportunities, capture and qualify urgent job leads, and make real-time dispatch decisions that directly impact customer experience, franchise success, and company performance.
Customer Care Ambassador Parkway Corporation IncCustomer Care AmbassadorPhiladelphia, PAParkway is seeking an experienced Customer Care Ambassador for its Parking-Centric Customer Care Call Center (located at our home office at 150 N Broad St.) The Call Center's main responsibility will be to assist customers across North America, 24/7, with customer service issues they encounter while at Parkway's automated cashier parking facilities. In addition to customer service, the Customer Care Center will have remote video access to sites and will be responsible for responding to alarms stemming from video analytics and other smart devices in Parking facilities and responding according to protocols.
Part- Time Customer Care Representative Movado GroupPart- Time Customer Care RepresentativeNew JerseyMovado Group, Inc. designs, sources, and distributes MOVADO®, MVMT®, OLIVIA BURTON®, EBEL®, CONCORD®, COACH®, TOMMY HILFIGER®, HUGO BOSS®, LACOSTE®, and CALVIN KLEIN® watches worldwide, and operates Movado company stores in the United States. The Customer Service Representative will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues, and directing calls to the managerial team when necessary.
Customer Care Associate, Redi Carpet - Philadelphia, PA HD Supply Holdings IncCustomer Care Associate, Redi Carpet - Philadelphia, PAPAResponds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
Animal Pharmacy Customer Care Specialist - Remote after Training!! Wedgewood PharmacyAnimal Pharmacy Customer Care Specialist - Remote after Training!!New JerseyRemoteYou’ll explore our state-of-the-art laboratories and impressive shipping and warehousing operations while being trained to become a Customer Care Specialist and a registered New Jersey Pharmacy Technician. All Customer Care employees participate in regular shift bids, allowing work schedules to be awarded based on tenure and performance.
Project Coordinator - Customer Care Victaulic CoProject Coordinator - Customer CarePAPerform all quote & order related tasks and service-related activities ensuring accurate, timely and effective handling of customer requirements including documentation and product delivery. Coordination of project delivery requirements utilizing project management and basic expediting skills through product substitution or escalation to Customer Satisfaction.
Global Process Owner (GPO) Customer Care M/W Airgas IncGlobal Process Owner (GPO) Customer Care M/WRadnor, PAThis is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees. Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals.
NewCustomer Care Associate OuterspaceCustomer Care AssociateNew JerseyWere looking for a natural relationship builder who will be comfortable taking on tasks both big and small, from simple order edits to larger, strategic projects. Youll work closely with senior employees at these companies and their customer care representatives to ensure that were meeting all of their needs and are executing against their vision.
Customer Care Coordinator HB Home ServicesCustomer Care CoordinatorHarleysville, PennsylvaniaAnswer incoming calls for the Home Service Teams to include HVAC, and plumbing service requests, billing issues, agreement enrollment, fuel requests and general customer concerns. Impact customer service experience by problem solving and turning frustrated customers into repeat customers- Creating the 5-star Experience.
Customer Care Administrator - Contract/Temp Essential Utilities IncCustomer Care Administrator - Contract/TempBryn Mawr, PAAqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we're delivering reliable water and wastewater services to our communities. Communicates regularly and professionally with management and all service departments, including Customer Operations staff, State Presidents and relevant office personnel as necessary to effectively respond to customer issues and concerns, providing customer service excellence.
Customer Care Manager - State Farm Agent Team Member Eldion Pajollari - State Farm AgentCustomer Care Manager - State Farm Agent Team MemberFeasterville, PAThe Eldion Pajollari Agency is hiring a Customer Care Manager who delivers exceptional service while driving retention, cross-sales, and account growth. You will lead daily service operations while identifying in-book sales opportunities and ensuring coverage conversations translate into measurable growth.
Air Logistics Customer Care Specialist Abacus Solution GroupAir Logistics Customer Care SpecialistMedia, PAWe are known for our supportive culture and long-standing client partnerships; Abacus offers more than just a job—we provide a path to lasting career growth with trusted employers nationwide. This role involves managing client interactions, coordinating air logistics operations, and ensuring seamless customer experiences.
Customer Care Coordinator - Delivery Scheduling I United Seating & MobilityCustomer Care Coordinator - Delivery Scheduling Imontgomeryville, PAKEY RESPONSIBILITIES: Assists customers, referral sources and Numotion team members with Rehab and Aftersale delivery scheduling, enters and maintains accurate data in all applicable order tracking systems. As North America's largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation.
Collections and Customer Care Specialist hibu,Inc.Collections and Customer Care SpecialistKing of Prussia, PABeat the Traffic: Our 10:00 AM start time lets you completely skip the stressful morning rush hour, gives you your mornings back, and ensures you never work a weekend or late-night holiday shift. Career Longevity: Build your future with an established, stable organization that offers clear pathways for company‑wide advancement, continuous professional development, and meaningful opportunities to grow your career across multiple teams and functions.
Customer Care Manager - State Farm Agent Team Member Stephanie Raieta - State Farm AgentCustomer Care Manager - State Farm Agent Team MemberGlenside, PAThe Stephanie Raieta State Farm Agency is seeking a Customer Care Manager who leads with empathy, organization, and accountability while also being comfortable identifying in-book sales opportunities during service interactions. You will oversee daily service activity, support customer retention, and help ensure policies remain accurate and effective—while confidently recommending additional coverage when it truly benefits the customer.
Customer Care & Dispute Specialist Schindler Holding LtdCustomer Care & Dispute SpecialistPhiladelphia, PAJoin us as a Customer Care & Dispute Specialist Your main responsibilities OPEN TO CANDIDATES IN THE FOLLOWING AREAS: Philadelphia, Syracuse, and Boston Role Objective The Customer Care and Dispute Specialist is the primary "problem solver" for all invoice discrepancies originating at the territory, site, or customer level. The primary goal is to investigate root causes within the site (Sales, Field Operations, Contract Management, Local Finance) and drive them to a resolution to ensure timely cash flow and minimize DSO (Days Sales Outstanding), as well as ensure customer satisfaction.
Customer Care Agent Star Group LPCustomer Care AgentPAYou will handle inbound and outbound customer service calls from an established customer base while answering questions and providing consultation on pricing, service plans and billing issues. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills, along with the ability to interact effectively with both customers and coworkers.
NewCustomer Care Representative 17 hourly Raymours Furniture Co IncCustomer Care Representative 17 hourlyMarlton, NJYou bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. https://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2024/6/clientdata_1147511/4/1555/acc87ee8-b0cc-448a-ad13-6442429c04d7.pdf.
Personal Lines Customer Care Professional - Allstate Agency Experience Only! David LiebermanPersonal Lines Customer Care Professional - Allstate Agency Experience Only!Richboro, PennsylvaniaJob DescriptionThe Personal Lines CSR at Allstate Insurance Agency - David Lieberman is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
Bilingual Customer Care Advocate TransUnionBilingual Customer Care AdvocatePA$18.22–$26.44 / hourFor You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back. TransUnion Overview: At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers.
NewU-Box Customer Care Representative (CDL) U-HaulU-Box Customer Care Representative (CDL)Feasterville, PAThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
U-Box Customer Care Representative (CDL-A) U-HaulU-Box Customer Care Representative (CDL-A)Cinnaminson, NJ$25–$27 / hourThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
AWC Customer Care Coordinator InfuSystem Holdings IncAWC Customer Care CoordinatorAudubon, PAInfuSystem provides the sale, rental, lease and associated supplies, including infusion pumps, nerve blocks for acute pain, nerve block catheters, postoperative pain pumps, central venous catheters, IV pumps, pole-mounted pumps, syringe pumps, enteral pumps, Huber needles, clean room supplies, IV extension tubing, pump tubing, ambulatory pumps, replacement pumps, disposable products, central venous access devices, closed system transfer devices, negative pressure wound therapy vacs, wound vac, and chemotherapy and oncology infusion pumps. Biomedical services include both on-site and depot preventive maintenance, repair and warranty services, ranging from equipment inspections to extensive repairs, including compression device systems, defibrillators, EKG machines, electrosurgical units, external pacemakers, humidifiers, infusion pumps, LCDs, light sources, modules, patient monitors, printers, pulse oximeters, telemetry transmitters and tourniquets - all completed to factory specifications.
Customer Care Advocate TransUnionCustomer Care AdvocatePA$18.22–$26.44 / hourFor You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back. TransUnion Overview: At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers.
Advisor 1, Car Care Customer Service & Sales AAA-Mid-Atlantic, Inc.Advisor 1, Car Care Customer Service & SalesPA$22.55–$24 / hourAs an Advisor 1, Car Care Customer Service & Sales for AAA, you'll be the driving force behind our customers' exceptional experience, seamlessly coordinating their vehicle service needs with our skilled technicians in-shop. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.
Virtual Customer Care Representative Lennar CorpVirtual Customer Care RepresentativeNJLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Physical & Office/Site Presence Requirements: Able to work in excess of eight hours per day, the ability to operate a motor vehicle, climb stairs/ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment.
Customer Care Representative Lennar CorporationCustomer Care RepresentativeHamilton, NJ$24.40–$41.23 / hourLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Able to work in excess of eight hours per day, the ability to operate a motor vehicle, climb stairs/ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment.
Customer Care Associate, Redi Carpet - Philadelphia, PA HD Supply ManagementCustomer Care Associate, Redi Carpet - Philadelphia, PAPhiladelphia, PennsylvaniaResponds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
Customer Care Coordinator TruGreen Companies L.L.C.Customer Care CoordinatorPA$35,001–$63,002 / yearCalifornia Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references. Coordinates and resolves customer follow-up requests (CFRs) as a liaison between branches and customers to provide and maintain the highest level of customer service.
U-Box Customer Care Representative (CDL-A) U-Haul International IncU-Box Customer Care Representative (CDL-A)NJ$25–$27 / hourThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands: The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
NewU-Box Customer Care Representative (CDL) U-Haul International IncU-Box Customer Care Representative (CDL)Feasterville, PAThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands: The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
Customer Care Coordinator TruGreenCustomer Care CoordinatorWarminster Township, PennsylvaniaCalifornia Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references. Coordinates and resolves customer follow-up requests (CFRs) as a liaison between branches and customers to provide and maintain the highest level of customer service.
Customer Care Advisor Circle Internet Financial LLCCustomer Care AdvisorPhiladelphia, PARemote$29.50–$41 / hourCircle's platform includes the world's largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. What you'll be responsible for: You'll be a part of a truly amazing team of people working directly with customers around the world, helping them to utilize the full potential of Circle while providing an outstanding customer experience with every interaction.
Client Advisor, Lead Generation/Customer Care Anthony & Sylvan PoolsClient Advisor, Lead Generation/Customer CareWarminster, PennsylvaniaEngage and guide prospective clients through timely outreach via phone, SMS, and email, leading structured discovery conversations to understand project vision, timeline, budget, and decision-making process while addressing questions and concerns with confidence and curiosity. Facilitate smooth consultation handoffs by capturing key discovery insights, preparing Design Consultants with relevant client context, and proactively managing appointment recovery opportunities to support successful outcomes.
Customer Service Rep: Call center Penn MedicineCustomer Service Rep: Call centerPhiladelphia, PAProvides Penn Medicine patients and customers with referrals to physicians and services and assists patients with appointment requests and other services via inbound phone calls or online requests and web chat. Answers inbound calls for Penn Medicine Referral Service lines to provide information and access to Penn Medicine owned and affiliated physicians, program services, and educational events; provides resources to callers.
NewCustomer Service and Support Manager 1 ASM Research, An Accenture Federal Services CompanyCustomer Service and Support Manager 1Trenton, NJCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. Oversee care advocates and Health Resource Specialists (HRSs) scheduling, leave planning, and queue monitoring to maintain adequate staffing levels.
Customer Service Specialist AdaptHealth CorpCustomer Service SpecialistNJ$17.45–$27.92 / hourSome tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and "How-To" documents. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor.
NewCustomer Service Representative AAMCO Transmissions and Total Car CareCustomer Service RepresentativeHorsham, PAFull timeAAMCO Transmissions is seeking a dynamic, passionate, tenured customer-oriented Customer Service (Support) Representative who can offer extraordinary customer service while speaking to every customer promptly, with empathy and sincerity. AAMCO Transmissions also offers excellent training by our tenured Customer Support Team with 40+ years of customer support expertise.
NewCustomer Service Representative AAMCO TRANSMISSIONS, INC.Customer Service RepresentativePA$14–$20 / hourAAMCO Transmissions is seeking a dynamic, passionate, tenured customer-oriented Customer Service (Support) Representative who can offer extraordinary customer service while speaking to every customer promptly, with empathy and sincerity. AAMCO Transmissions also offers excellent training by our tenured Customer Support Team with 40+ years of customer support expertise.
Customer Service Non-Licensed/Enrollment Emerson Personnel GroupCustomer Service Non-Licensed/EnrollmentBlue Bell, PA$50–$200 / hourBONUS: Option to become a licensed agent - training materials, instruction, exam and reciprocal licenses paid for by company - salary would bump to $20 once licensed received from the state. Our Call Center client located in Blue Bell is looking for professionals interested in assisting with Affordable Care Act and/or seasonal open enrollment.
Call Center Customer Service Integrity Staffing SolutionsCall Center Customer ServiceBlue Bell, PA$18–$18.50 / hourFrom free online education programs to financial tools, we provide the opportunities, programs, and community resources our associates need to be successful, productive, and fulfilled. Join our team and enjoy a year-round opportunity with room for growth within a reputable organization while making a positive impact on customer experiences.
Customer Service Representative - Behavioral Health (Monday-Friday 11:00AM-7:30PM EST) CVS Health CorpCustomer Service Representative - Behavioral Health (Monday-Friday 11:00AM-7:30PM EST)PA$17–$31.30 / hourOur teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. This role provides advocate care to assist the member with a clear path to care, claims understanding and resolution and educates the member with online resources.