Customer Service and Benefits Specialist Helen Ross McNabb CenterCustomer Service and Benefits SpecialistKnoxville, TNGreets clients, visitors, and guests; determines the purpose of each person's visit and directs or escorts to appropriate location. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.
Retail Customer Experience Coordinator TJ MaxxRetail Customer Experience CoordinatorMaryville, TN$14–$14.50 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
Outbound Customer Care Representative All-Star Heating and Air ConditioningOutbound Customer Care RepresentativeKnoxville, TNAs our Outbound Customer Care Representative, you will be the proactive voice of All-Star — reaching out to our existing customer base to schedule seasonal tune-ups, renew maintenance agreements, follow up on open service inquiries, and ensure every homeowner feels taken care of between visits. We are looking for a motivated, organized, and people-first Outbound Customer Care Representative to join our internal customer contact team and help us stay connected with the homeowners we’ve had the privilege of serving.
Customer Care Agent Vital Records ControlCustomer Care AgentKnoxville, TNData entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts. Competencies: Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered.
Customer Service Representative - Primary Care North - Powell Community Health Systems IncCustomer Service Representative - Primary Care North - PowellTNThe Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
NewCustomer Service Representative - Tennova Primary Care - East Town Community Health SystemsCustomer Service Representative - Tennova Primary Care - East TownKnoxville, TNThe Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
Customer Service Representative -Tennova Primary Care Alcoa Community Health Systems IncCustomer Service Representative -Tennova Primary Care AlcoaKnoxville, TNThe Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. • Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
Customer Service Representative - Tennova Primary Care Alcoa Community Health Systems IncCustomer Service Representative - Tennova Primary Care AlcoaKnoxville, TNThe Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. • Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
NewCustomer Service Representative-Knoxville, TN-Oniste Edfinancial Services LLCCustomer Service Representative-Knoxville, TN-OnisteKnoxville, TNStarting Pay: $18.00/hour + $5.09/hour of Health and Welfare Benefit - That's over $23/hour in total value, plus growth opportunities, training, and a supportive team environment! You'll join a community that values: Growth & Development: Paid training, Educational Assistance, and Leadership Development Program creating growth opportunities for advancement.
Customer Service Representative II ADT IncCustomer Service Representative IIKnoxville, TNRemotePhysical Demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. After your promotion in 4-6 months, your schedule will change; your schedule will be awarded based on your performance ranking and your preference choices from varied schedules available across all hours of department operation - one weekend day and/or second shift may be required.
NewCustomer Service Representative II ADTCustomer Service Representative IIKnoxville, TNRemotePhysical Demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. After your promotion in 4-6 months, your schedule will change; your schedule will be awarded based on your performance ranking and your preference choices from varied schedules available across all hours of department operation - one weekend day and/or second shift may be required.
Customer Service Associate The Travelers Companies IncCustomer Service AssociateKnoxville, TN$37,400–$61,600 / yearBuild and maintain customer satisfaction and trust by actively listening to inquiries and effectively applying learned product, systems, and business area knowledge to educate and respond to the customer accurately and efficiently. In the role of Customer Service Associate, you will handle a high volume of customer inquiries, primarily via inbound calls, in an accurate and efficient manner while demonstrating empathy and resolving their needs.
Retail - PT Customer Service Manager The Michaels Companies IncRetail - PT Customer Service ManagerAlcoa, TNPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
FT Customer Service Manager The Michaels Companies IncFT Customer Service ManagerAlcoa, TNPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Customer Service Representative - Multi Specialty - Powell Community Health Systems IncCustomer Service Representative - Multi Specialty - PowellTNThe Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
Salon Customer Experience Specialist - Turkey Creek S/C Catalyst Brands LLCSalon Customer Experience Specialist - Turkey Creek S/CFarragut, TN$12.50–$15.63 / hourIn addition to supporting the salon team and resolving client concerns, the Customer Sales and Experience Specialist plays a key role in driving salon success by confidently recommending and selling retail products that support each guest's hair routine. By combining exceptional customer service with product knowledge and sales focus, this role helps build client trust, boost revenue and reinforces the salon's commitment to delivering expert care beyond the chair.
Homecare Customer Service Manager - Scheduler All Ways Caring HomeCareHomecare Customer Service Manager - SchedulerKNOXVILLE, Tennessee$19–$21 / hourFull timeAll Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs. About our Line of Business: All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence.
Customer Service Representative (Loan Consultant II) Lendmark Financial Services LLCCustomer Service Representative (Loan Consultant II)TNPrepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch. Handle account activities related to collection accounts, including phone calls and face to face communications with customers.
Customer Service Representative (Loan Consultant I) Lendmark Financial Services LLCCustomer Service Representative (Loan Consultant I)Alcoa, TNPrepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch. At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers.
Customer Service, Team Lead One Inc Software CorpCustomer Service, Team LeadKnoxville, TNThe One Inc Insurance Payments Network seamlessly integrates multi-channel digital communications with inbound payment processing and outbound disbursement, delivering a frictionless experience for both premiums and claim payments. Overview: The Customer Service Team Lead is responsible for guiding and supporting a team of customer service representatives to deliver high-quality, consistent support to customers.
Customer Service, Team Lead OneCustomer Service, Team LeadKnoxville, TennesseeThe One Inc Insurance Payments Network seamlessly integrates multi-channel digital communications with inbound payment processing and outbound disbursement, delivering a frictionless experience for both premiums and claim payments. Overview: The Customer Service Team Lead is responsible for guiding and supporting a team of customer service representatives to deliver high-quality, consistent support to customers.
Manager, Customer Solutions RXO IncManager, Customer SolutionsKnoxville, TN$70,000–$85,000 / yearPaid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave. Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity.
Customer Relations Associate Cabela'sCustomer Relations AssociateSevierville, TNThe Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers. + Light work that includes constantly lifting and moving objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed).
Customer Service Representative - Patient Registration R1 RCM IncCustomer Service Representative - Patient RegistrationBryson City, NC$14.50–$18.99 / hourWe are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
Patient Registration - Customer Service Representative R1 RCM IncPatient Registration - Customer Service RepresentativeBryson City, NC$14.50–$18.99 / hourWe are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The Company's employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
Part Time As Needed Patient Access Customer Service Representative R1 RCM IncPart Time As Needed Patient Access Customer Service RepresentativeBryson City, NC$16.50–$20.66 / hourWe are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The Company's employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
Customer Service Representative - Onsite ResultsCXCustomer Service Representative - OnsiteKnoxville, TNAs a Customer Service Representative, working from our office located at 412 N Peters Rd #100, Knoxville TN 37922, you will handle inbound and outbound calls to assist customers with account updates, billing questions, service inquiries, new account setups and more! ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide.
Sr. Consumer Loan Specialist - Sales Customer Service Republic Finance LLCSr. Consumer Loan Specialist - Sales Customer ServiceKnoxville, TNYour primary responsibility is to ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships and meeting sales goals. Company-wide, we participate in various philanthropic efforts such as volunteer opportunities, food drives and back to school drives as well as an annual fund raiser for St. Jude Children''s Research Hospital.
Consumer Loan Specialist - Sales Customer Service Republic Finance LLCConsumer Loan Specialist - Sales Customer ServiceKnoxville, TNYour primary responsibility is to ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships and meeting sales goals. Company-wide, we participate in various philanthropic efforts such as volunteer opportunities, food drives and back to school drives as well as an annual fund raiser for St. Jude Children''s Research Hospital.
Customer Experience Coordinator (Part Time) - Knoxville, TN Veterinary Emergency Group (VEG)Customer Experience Coordinator (Part Time) - Knoxville, TNKnoxville, TNThis means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. Since then, we've expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!
Customer Experience Coordinator - Knoxville, TN Veterinary Emergency Group (VEG)Customer Experience Coordinator - Knoxville, TNKnoxville, TNThis means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. Since then, we've expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!
Proton Care Navigator, Proton Therapy Services Covenant HealthProton Care Navigator, Proton Therapy ServicesKnoxville, TNOur team of board-certified, fellowship-trained medical oncologists and certified advanced practice providers deliver on-site care and treatment, including chemotherapy, immunotherapy, targeted therapy, and hormone therapy, at affiliated infusion centers throughout our region. Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.
Customer Service Representative - State Farm Agent Team Member Sunny Hall Snoeyenbos - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberKnoxville, TNAs a Customer Service Representative - State Farm Agent Team Member with Sunny Hall Snoeyenbos - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Experience Coordinator (Part Time - Knoxville, TN Veterinary Emergency GroupCustomer Experience Coordinator (Part Time - Knoxville, TNKnoxville, TNThis means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics! to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. Since then, we've expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience-not only for people and their pets, but also for everyone who works here-our VEGgies!
NewCare Clinic Manager YOUNG-WILLIAMS ANIMAL CENTER OF EAST TENNESSEECare Clinic ManagerKNOXVILLE, TNYoung-Williams Animal Center is the largest animal welfare organization in the state of Tennessee and is looking for a Care Clinic Manager who is a proven, positive leader capable of guiding and inspiring team members and excited to be a part of a growing and progressive operation. In partnership with the Director of Medical Operations, the Care Clinic Manager plays a vital role in managing day-to-day operations so the medical team can devote their time delivering the highest quality of veterinary care in a low-cost veterinary clinic.
CS Specialist I - Customer Service Center WesBanco IncCS Specialist I - Customer Service CenterTNAssists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices. Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests.
Customer Service Delivery Advocate CarvanaCustomer Service Delivery AdvocateLenoir City, TN$18–$20 / hourAbility to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) . We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training).
Customer Service Delivery Driver CarvanaCustomer Service Delivery DriverLenoir City, TN$18–$20 / hourAbility to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) . We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training).
PROTON CARE NAVIGATOR Covenant HealthPROTON CARE NAVIGATORKnoxville, TennesseeFull timeOur team of board-certified, fellowship-trained medical oncologists and certified advanced practice providers deliver on-site care and treatment, including chemotherapy, immunotherapy, targeted therapy, and hormone therapy, at affiliated infusion centers throughout our region. This position is responsible for scheduling follow up appointments, coordinating external appointments for imaging and other specialist follow up, and advocating for our post-treatment patients in team meetings and other communications with the clinical team.
Patient Service Representative, Urgent Care Maryville Covenant HealthPatient Service Representative, Urgent Care MaryvilleAlcoa, TNMinimum Experience: One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required OR minimum three (3) years of total customer facing/customer service experience required. Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.
Patient Service Representative, Urgent Care Northshore Covenant HealthPatient Service Representative, Urgent Care NorthshoreKnoxville, TNMinimum Experience: One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required OR minimum three (3) years of total customer facing/customer service experience required. Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.
Patient Service Representative, Urgent Care Maryville South Covenant HealthPatient Service Representative, Urgent Care Maryville SouthMaryville, TNMinimum Experience: One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required OR minimum three (3) years of total customer facing/customer service experience required. Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.
Patient Service Representative, Urgent Care South Knoxville Covenant HealthPatient Service Representative, Urgent Care South KnoxvilleKnoxville, TNMinimum Experience: One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required OR minimum three (3) years of total customer facing/customer service experience required. Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.
Patient Service Representative, Urgent Care Cumberland Ave Covenant HealthPatient Service Representative, Urgent Care Cumberland AveKnoxville, TNMinimum Experience: One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required OR minimum three (3) years of total customer facing/customer service experience required. Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.
Patient Service Representative, Urgent Care Lenoir City Covenant HealthPatient Service Representative, Urgent Care Lenoir CityLenoir City, TNMinimum Experience: One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required OR minimum three (3) years of total customer facing/customer service experience required. Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.
NewPatient Service Representative, Pellissippi Primary Care Covenant HealthPatient Service Representative, Pellissippi Primary CareLouisville, TNMinimum Experience: One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required OR minimum three (3) years of total customer facing/customer service experience required. Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.
Customer Service Representative Community Choice Financial Inc.Customer Service RepresentativeKnoxville, TNThe Community Choice Financial Family of Brands ("CCF" or the "Company"), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. You'll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.
Customer Service Specialist Sherwin-Williams CoCustomer Service SpecialistTNThe wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Bilingual Multi-Location Customer Service Specialist (Spanish) Sherwin-Williams CoBilingual Multi-Location Customer Service Specialist (Spanish)TNThe wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
NewBilingual Customer Service Specialist (Spanish) Sherwin-Williams CoBilingual Customer Service Specialist (Spanish)Knoxville, TNThe wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.