Serve as the primary operational business owner for Client Care technology, including CCaaS/telephony platforms, workforce management, quality management, call recording, analytics, CRM, chat, secure messaging, email, AI-enabled agent assistance, workflow automation, knowledge management plat form, interaction/speech analytics and related digital servicing tools. The Director, Client Care provides enterprise leadership and operational oversight for Mutual Bancorp's Client Care and functions, ensuring consistent service delivery, operational excellence, strong risk management, and a high-quality client experience across Mutual Bancorp's subsidiary banks.