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Customer Care Jobs in Randallstown, MD

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Associate Director, Clinical Program Quality and Excellence (Oncology) 3316 Takeda Development Center Americas

Massachusetts

Provides quality assurance oversight of the global clinical research programs in Research and Development (R&D), Plasma Derived Therapy (PDT), Vaccines Business Unit (VBU), Oncology Business Unit (OBU) and Global Medical Marketed Products Development (MPD) with the overall goal of inspection readiness. Lead investigations into significant quality issues, scientific misconduct and serious breach of GCP; facilitate identification of root cause and development of appropriate corrective and preventive actions; track actions and confirm effectiveness; ensure reporting of potential or confirmed violations to regulatory authorities.

30+ days ago

Clinical Research Project Manager Mass General Brigham

Boston, Massachusetts

We envision this project manager serving as the operational lead for our research portfolio, overseeing study startup, regulatory compliance, budget and contract coordination, monitoring and audit readiness, and day-to-day project management across multiple active protocols. Our research team at the Brigham and Women's Hospital includes physician investigators, medical imaging physicists, research fellows (fully trained cardiologists), a data analyst, and ten research assistants (who recruit participants for our research projects).

30+ days ago

Clinical Research Project Manager Brigham and Women's Hospital

Boston, MA

$63,252.80–$102,596 / year

30+ days ago

Neurology Clinical Research Coordinator Lahey Hospital and Medical Center

Boston, MA

$21.64–$26.50 / hour

Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Responsible for screening research subjects for participation in clinical research projects, enrolling research subjects onto these studies, monitoring protocol implementation, completing required forms and reporting results.

9 days ago

Senior Clinical Research Coordinator Mass General Brigham

Boston, Massachusetts

spin/separate/freeze) of all required correlative research blood samples with the coordination of the processing labs for MGH and BWH· Obtain vital signs and perform EKGs as required for individual studies· Administer quality of life assessments as required for individual studies· Scans in research documents and certifies these documents as copiesSkills/Abilities/Competencies Required:· High level time management and organization skills· Excellent written and verbal communication skills· Knowledge of current and developing clinical research trends· Sound interpersonal skills and the ability to mentor others· Ability to work independently and display initiative· Ability to identify problems and develop solutionsEducation:· BA/BS degree requiredExperience:· 2-4 years related experience. Supervisory Responsibilities:· NoneWorking Conditions· Duties will primarily be performed in an ambulatory/clinical office setting· Duties will be performed on-site at both BWH and MGH locations as needed, with support at BWH increasing as our clinical research operations increase at that location.

15 days ago

Clinical Research Coordinator II - Pediatric Oncology Dana-Farber Cancer Institute Inc

BOSTON, MA

$56,000–$63,700 / year

The CRC (Clinical Research Coordinators) work within the clinical research program and support the research team in the overall conduct of clinical trials using Good Clinical Practice under the auspices of the Principal Investigator and the Clinical Research Manager. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations.

24 days ago

Clinical Research Manager Pediatric Cell Therapy Dana-Farber Cancer Institute Inc

Brookline, MA

$77,400–$102,800 / year

The Clinical Research Manager, in collaboration with the program's physicians and research nursing staff, are responsible for the design, implementation and evaluation of their program's clinical research activities (therapeutic and non-therapeutic), all related regulatory and compliance oversight, and direct supervision of their program's clinical research staff. The CRM will collaborate with the DFCI Clinical Trials Office (CTO), the Office for Human Research Studies (OHRS), and the Office of Data Quality (ODQ) to fulfill local and federal requirements governing human clinical trials.

7 days ago

Senior Clinical Research Coordinator Brigham and Women's Hospital

Boston, MA

The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

16 days ago

Clinical Research Project Manager I Dana-Farber Cancer Institute Inc

BOSTON, MA

$76,910–$85,295 / year

Reporting to disease group managers and/or Clinical Trials Office (CTO) leadership the Clinical Research Project Manager I identifies project plan variances and develops contingency plans to maintain project milestones. Administrative Support: Schedule research team meetings and conference calls, facilitate mailings, and perform other project-related administrative tasks to ensure effective communication and coordination among team members and external collaborators.

30+ days ago

CRC- Clinical Research Coordinator Alcanza Clinical Research

Roslindale, Massachusetts

Scheduling subjects for study visits and conducts appointment reminders; Building/updating source as needed; Conducting monitoring visits and resolves issues as needed in a timely manner; Ensuring study related reports and patient results are reviewed by investigator in a timely manner; Filing SAE/Deviation reports to Sponsor and IRB as needed; Documenting and reporting adverse events; Reporting non-compliance to appropriate staff in timely manner; Maintaining positive and effective communication with clients and team members; Always practicing ALCOAC principles with all documentation; May assist with study recruitment, patient enrollment, and tracking as needed; Maintaining confidentiality of patients, customers and company information, and; Performing all other duties as requested or assigned. Responsibilities may include but are not limited to: Screening of patients for study enrollment; Patient consents; Patient follow-up visits; Documenting in source clinic charts; Entering data in EDC and answers queries; Obtaining vital signs and ECGs; May perform basic lab procedures per protocol, such as: blood specimen collection, centrifuge operation, storing and shipping of lab specimens, accountability of specimens and notification of courier for specimen pick-up; Requesting and tracking medical record requests; Updating and maintaining logs, chart filings; Maintaining & ordering study specific supplies;].

23 days ago

Clinical Research Coordinator Alcanza Clinical Research

Roslindale, Massachusetts

30+ days ago

Clinical Research Coordinator Mass General Brigham

Boston, Massachusetts

$21–$29.01 / hour

spin/separate/freeze) of all required correlative research blood samples with the coordination of the MGH Sample Processing Lab (SPL)· Scans in research documents and certifies these documents as copies· Follow patients for the duration of study participation via electronic medical record review to ensure protocol compliance· Complete data entry by extracting patient demographics and clinical data via electronic medical chart review· Maintain research charts and/or electronic files for all enrolled patients· Ensure adequate source documentation is in place for all data reported· Resolve data queries· Build REDCap database as needed and maintain database with up-to-date information· Maintain screening and enrollment logs· Interact with clinical and research laboratory personnel at MGH and outside institutions to coordinate analysis of collected materials· Attend research team meetingsSkills/Abilities/Competencies Required· Careful attention to detail· Good organizational skills· Ability to follow directions· Good communication skills· Computer literacy· Working knowledge of clinical research protocols· Ability to demonstrate respect and professionalism for subjects’ rights and individual needsEducation · BA/BS degree requiredExperience· NoneSupervisory Responsibilities · NoneWorking Conditions· Duties will primarily be performed in an ambulatory/clinical office setting Qualifications . The ideal candidate should have the flexibility to commute to multiple locations within the Greater Boston area (MGH Boston, MGH Waltham, Brigham Women’s Hospital).Principal Duties and Responsibilities:The following job duties will be performed under general supervision by the Clinical Research Manager:· Assist clinical team in screening potential patients for study participation· Schedule all protocol required tests and procedures· Coordinate patient appointments with physicians, nurses, and all test areas· Coordinate and schedule clinical safety laboratory specimen draws and ensure timely results are available to providers· Prepare pre-visit communication for providers to ensure required assessments are completed and documented· Maintain point of contact communication with enrolled patients and assist with front line questions regarding study participation· Develop protocol specific flow charts, intake sheets, and other tools to ensure protocol compliance and proper data acquisition· Coordinate, obtain, process, and ship protocol required tissue samples· Ensure collection and processing (e.g.

30+ days ago

Clinical Research Coordinator Careerscape

Boston, MA

$50,000–$65,000 / year
Temporary

The Clinical Research Coordinator will manage the day-to-day operational requirements of assigned studies, including patient enrollment, protocol adherence, data collection, and regulatory documentation. The position requires direct interaction with study participants, sponsor representatives, and institutional review boards, and demands a working knowledge of FDA regulations and Good Clinical Practice guidelines.

30+ days ago

Clinical Project Manager Alira Health

Boston, Massachusetts

Creates and reviews clinical study documents, including protocols, ICF templates, study budgets, site log/form templates, study manuals and plans, site binders, etc. The final offer will be determined within the applicable location-specific range and will depend on the candidate’s confirmed work location, relevant experience, skills, qualifications, internal equity, and role scope.

10 days ago

Senior Clinical Project Manager Alira Health

Boston, Massachusetts

$140,000–$150,000 / year

The SCPM ensures the efficient implementation of study protocols, works closely with all Clinical team members, and communicates directly with study sponsors and vendors. Creates and reviews clinical study documents, including protocols, ICF templates, study budgets, site log/form templates, study manuals and plans, site binders, etc.

2 days ago

Clinical Research Coordinator Brigham and Women's Hospital

Boston, MA

$21–$29.01 / hour

The Clinical Research Coordinator I (CRC I) works under general supervision to support the Cancer Early Detection and Diagnostics (EDDx) research team in enrolling eligible patients to clinical research protocols and manage all aspects of data collection for multiple cancer studies. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.

30+ days ago

Clinical Research Financial Analyst II Dana-Farber Cancer Institute Inc

BOSTON, MA

$75,100–$84,500 / year

Under general supervision of the Clinical Research Budgets Manager, the Clinical Research Financial Analyst (CRFA-II) is responsible for financial planning, developing budgets, negotiating financial agreements with funding sources and vendors, and ensuring effective financial management throughout the lifecycle of Clinical Research studies. Works closely with study teams and Clinical Research Finance teams to address financial inquiries and support study-related financial management through regular meetings and communications.

30+ days ago

Clinical Research Associate II/III - US Optimapharm dd

Boston, MA

Remote

With operations in 40+ countries and 2x the patient reach of the average mid-sized CRO, we enable accelerated regulatory pathways, faster study start-up, and access to diverse patient populations worldwide. As we expand our US Clinical Operations team, we're searching for a CRA II/III who is motivated by quality, driven by purpose, and eager to contribute to innovative clinical research that changes lives.

30+ days ago

Clinical Office Coordinator Adams Clinical

Watertown, Massachusetts

$22–$25.10 / hour

Serve as a primary point of contact for site communications, including front desk management, managing the main office phone line, triaging and routing voicemails, and internal updates to administrative and research teams. Demonstrate a strong sense of urgency in maintaining the safety of staff and participants by recognizing and responding appropriately to behavioral or safety concerns as the first point of contact, using de-escalation techniques in alignment with site protocols as needed.

9 days ago

Senior Manager, Clinical Operations - GI Iterative Scopes Inc

Cambridge, MA

$140,000–$165,000 / year

As the Senior Manager, Clinical Operations- GI at Iterative Health you will serve as a strategic advisor to sponsors, CROs, and research sites, translating operational challenges into scalable solutions that improve study execution, accelerate activation timelines, and drive patient recruitment performance. By combining deep clinical research expertise with a consultative approach, this individual will help strengthen sponsor relationships, elevate site performance across the network, and contribute directly to Iterative Health''s mission of bringing innovative therapies to patients faster.

30+ days ago

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Customer Care Jobs in Randallstown, MD

Associate Director, Clinical Program Quality and Excellence (Oncology) 3316 Takeda Development Center Americas

Clinical Research Project Manager Mass General Brigham

Clinical Research Project Manager Brigham and Women's Hospital

Neurology Clinical Research Coordinator Lahey Hospital and Medical Center

Senior Clinical Research Coordinator Mass General Brigham

Clinical Research Coordinator II - Pediatric Oncology Dana-Farber Cancer Institute Inc

Clinical Research Manager Pediatric Cell Therapy Dana-Farber Cancer Institute Inc

Senior Clinical Research Coordinator Brigham and Women's Hospital

Clinical Research Project Manager I Dana-Farber Cancer Institute Inc

CRC- Clinical Research Coordinator Alcanza Clinical Research

Clinical Research Coordinator Alcanza Clinical Research

Clinical Research Coordinator Mass General Brigham

Clinical Research Coordinator Careerscape

Clinical Project Manager Alira Health

Senior Clinical Project Manager Alira Health

Clinical Research Coordinator Brigham and Women's Hospital

Clinical Research Financial Analyst II Dana-Farber Cancer Institute Inc

Clinical Research Associate II/III - US Optimapharm dd

Clinical Office Coordinator Adams Clinical

Senior Manager, Clinical Operations - GI Iterative Scopes Inc

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