Additional Duties: Attend supervisory meetings, assist other sites as needed, and fulfill other tasks as assigned Qualifications: Knowledge, Skills and Abilities Required: Leadership and Supervisory/Management Skills Exceptional ability to remain calm and focused under pressure and to instill that calm in others Effectively analyze challenging situations and determine appropriate course of action Effective prioritization and delegation skills in a fast-moving environment Strong mentor and motivator, creating a warm, supportive environment for volunteers and clients alike Strong active listening skills and ability to mediate Demonstrates empathy, self-awareness, and the ability to build strong, trusting relationships Client-Focused Communication: Empathy toward clients facing barriers and fears around tax processes and government interactions Skilled in de-escalation and conflict resolution Clear and approachable communication with staff, volunteers, and clients Organizational and Operational Skills: Proven ability to manage multiple tasks and teams efficiently Strong collaborator across teams and external partners Comfortable coordinating logistics, scheduling, and resource management Tax Knowledge: Familiarity with or ability to quickly learn relevant federal and Oregon tax codes Licensed tax consultant or IRS-certified volunteer tax preparer experience preferred but not required at hire Technical and Administrative Abilities: Proficiency with Microsoft Office and general computer use - i.e. able to triage and assist with general printer, computer, internet issues that may arise Ability to handle sensitive information with discretion and professionalism CORE VALUES Equity and Social Justice Values working in a multicultural, diverse environment Values and supports inclusion and program access for clients Supports agency goals for reducing disparity in outcomes for communities of color Adopts anti-racism approaches to services by understanding and acknowledging systemic and individual racism and privilege Collaboration and Teamwork Ability to collaborate and communicate effectively with a broad range of individuals and groups within all program areas of MFS as well as other agencies Values the inclusion of multiple voices, including clients/service users, in the design and implementation of programs and services Education and Experience Requirements: Proven experience managing teams or volunteers in dynamic, high-pressure environments, with an ability to prioritize, delegate, and support diverse groups Minimum of a BA/BS in public service or human services or equivalent related experience Experience with database management and quality assurance Fluency and ability to communicate effectively in languages in addition to English is strongly preferred Other Requirements: Personal transportation allowing for travel within the Portland Metropolitan area in a timely manner. Delegate tasks effectively to ensure smooth, efficient operations during high-demand times Prioritization and Decision-Making: Quickly assess situations, prioritize competing demands, and make sound decisions in a fast-paced environment to keep services flowing seamlessly Volunteer Support and Development: Create a welcoming atmosphere where volunteers can grow their skills, collaborate, and feel valued while supporting clients with compassion Operational Management: Collaborate with supervisor and other Tax Site Coordinators to maintain consistent communication, coordinate hiring and scheduling, and ensure resources and logistics meet site needs Quality Assurance: Monitor and review tax preparation services to ensure compliance and accuracy, providing guidance while supporting volunteers and staff.