Your daily activities will involve applying critical thinking skills to investigate technical cases using a variety of internal and external resources, making escalations to our Specialized Teams to find root causes, proposing solutions, documenting every step taken to solve the issue on a case and following up with customers to implement these solutions and ensure their satisfaction. You will assist customers in resolving a range of technical issues related to devices that connect to our wireless mobile and core network (when roaming), addressing everything from basic device settings to more intricate technical problems.