Customer Service Representative - Harlingen, TX ACTCustomer Service Representative - Harlingen, TXHarlingen, TXIn this role, you will receive inbound calls from consumers seeking help with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when necessary; completes tasks on time or communicates alternate plans.
NewOnsite Call Center Operations Manager - Harlingen, TX ACTOnsite Call Center Operations Manager - Harlingen, TXHarlingen, TXVP, Operations, the Operations Manager leads and directs a team supervisors and of production associates performing customer support, product sales or collections services to meet company and client productivity, quality and revenue objectives for one of our Account Services Client. Any non-essential functions are assumed to be included in "other related duties as assigned": Monitors associates real-time productivity to achieve production and revenue goals.
Cashier (Good4u Customer Care) Natural Grocers by Vitamin Cottage, Inc.Cashier (Good4u Customer Care)McAllen, TXFrom stocking, greeting and cashiering, to promoting special events, and our one-of-a-kind Nutrient to Know About program, you will have the opportunity to use your people skills, passion for talking and learning about nutrition, energy, and excitement in this multifaceted entry-level position. A Natural Grocers Good4U Crew Member plays a critical role in helping Natural Grocers be the most awesome place possible where food quality actually matters, affordability is a must and health is what we are buzzing about.
Customer Care Agent Ashley Furniture Industries IncCustomer Care AgentHarlingen, TXAdditionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries-any delivery that was not landed 100% and requires customer recovery.
Cashier (Good4u Customer Care) Natural GrocersCashier (Good4u Customer Care)McAllen, TexasFull timeFrom stocking, greeting and cashiering, to promoting special events, and our one-of-a-kind Nutrient to Know About program, you will have the opportunity to use your people skills, passion for talking and learning about nutrition, energy, and excitement in this multifaceted entry-level position. A Natural Grocers Good4U Crew Member plays a critical role in helping Natural Grocers be the most awesome place possible where food quality actually matters, affordability is a must and health is what we are buzzing about.
Customer Service Supervisor Driscoll Children's HospitalCustomer Service SupervisorMcAllen, TexasSupervisesa team of CSRs to providean exemplarycustomer serviceexperienceto our Membersand Providersbydriving a customer centricattitudewith clear expectations of qualityand performance. Monitorscall queue and tracksinbound calls to ensure that inbound calls, calls waiting, abandonment rate are within HHSC hotline metrics.
Bilingual Customer Support Agent AnswerOneBilingual Customer Support AgentMcAllen, TXFull timeYour job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs.
Care Management Support Coordinator II BravoTechCare Management Support Coordinator IIHidalgo, TXRemoteIn this role, you'll serve as a primary point of contact for members, scheduling assessments, coordinating services, documenting member information, and delivering outstanding customer support. We're seeking a customer-focused Care Management Coordinator to support administrative care management activities in a fast-paced, remote call center environment.
NewCustomer Service Representative - Distribution Bunzl Distribution Inc.Customer Service Representative - DistributionSan Juan, PRPart timeAs a Customer Service Representative (CSR ), you’ll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You’ll work closely with a team of peers to resolve order, product, pricing, billing, and delivery issues quickly and accurately. This role acts as ...
NewCustomer Service Teammate GO Car WashCustomer Service TeammateHarlingen, TXThis includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars—in which they've invested a lot of money, time, and pride.
NewMcAllen 311 Call Center-Customer Service Specialist City of McAllenMcAllen 311 Call Center-Customer Service SpecialistMcallen, TXKnown for its tropical breezes, mild winter weather, brightly colored birds, and low cost of living, McAllen offers world-class nature tourism, outstanding arts and entertainment opportunities, great sporting and outdoor activities, enchanting cultural diversity and a lively spirit. It is driven by its Mission of consistently providing high quality services and quality of life to all who live, work and visit the City of McAllen and three core values: Integrity, Accountability, and Commitment.
Customer Service Representative (Flexible Working Hours) Destination PetCustomer Service Representative (Flexible Working Hours)San Juan, CaliforniaWe are seeking an experienced and polished Client Service Representative (CSR) to join our dedicated team and help us deliver customer excellence with each client and patient. You will handle client communications, appointment coordination, and administrative tasks that ensure the seamless operation of our hospital.
Customer Service Rep Systems Integration IncCustomer Service RepPharr, TXHome Office Requirements: Hardwired internet ethernet connection Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net) Private work area and adequate power source. To prepare you for this role, CSRs will be provided with paid comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.
Care Advocate Supervisor University Health Services IncCare Advocate SupervisorMCALLEN, TXOperating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. Supervisors are responsible to manage and be accountable for a group of Care Advocates by setting priorities for the team to ensure tasks are completed and the team is performing accordingly by providing coaching, feedback, and annual performance reviews as well as formal corrective action.
Salon Customer Experience Specialist - Shops @ Rio Grande Catalyst Brands LLCSalon Customer Experience Specialist - Shops @ Rio GrandeEdinburg, TX$12–$15 / hourIn addition to supporting the salon team and resolving client concerns, the Customer Sales and Experience Specialist plays a key role in driving salon success by confidently recommending and selling retail products that support each guest's hair routine. By combining exceptional customer service with product knowledge and sales focus, this role helps build client trust, boost revenue and reinforces the salon's commitment to delivering expert care beyond the chair.
NewCustomer Service Representative (Celebration Advisor) WB Liquors & WineCustomer Service Representative (Celebration Advisor)Palmhurst, TXAs a family-owned business, we began with a simple desire: to help our customers make the good times even better with convenient locations and a great variety of liquor, beer and wine – along with fast, personalized and expert-level service you’d expect of a neighborhood store. We will continue to give back to our communities, provide great customer service, seek out new ways to innovate and help our customers celebrate their special occasions.
Customer Service Representative (Loan Consultant I) Lendmark Financial Services LLCCustomer Service Representative (Loan Consultant I)McAllen, TXPrepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch. At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers.
Customer Service Representative Circle K StoresCustomer Service RepresentativePharr, TexasThis handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
Customer Service Representative -San Juan International Airport Enterprise HoldingsCustomer Service Representative -San Juan International AirportSan Juan, PRThe Seasonal (90 days)Customer Assistance Representative Sr (CAR Sr)($12.00/hr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
Aztec Customer Service Representative San Juan Regional Medical CenterAztec Customer Service RepresentativeSan JuanWhen assigned, achieves necessary skills to support obtaining referrals and authorizations, handling financial transactions, managing the patient’s medical records and clinic and hospital billing and coding. Sets limits when dealing with angry, hostile, or sometimes verbally or physically abusive patients and families to ensure a safe, respectful environment that will support the delivery of care.
NewMember Care Advisor - Bilingual NCDMember Care Advisor - BilingualMcallen, TXJoin our team at NCD, a top-tier insurance provider, consisting of a unique and eclectic group of winners, nerds, and gamers who balance a fun, kind, and thoughtful approach to life with an unwavering commitment to unparalleled member satisfaction. Reviews member products and answers questions regarding products, current policies, adds/changes, resolving disputes, and processing transactions.
NewCust Care Rep I-Bilingual (Us) Elevance HealthCust Care Rep I-Bilingual (Us)San Juan, PRPreferred Skills, Capabilities and Experiences: For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
NewCust Care Rep I-Bilingual (US) Elevance HealthCust Care Rep I-Bilingual (US)San Juan, Puerto RicoFor URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
NewNurse Care Manager I (NCLEX) Elevance HealthNurse Care Manager I (NCLEX)San Juan, Puerto RicoRequires 3 years full-time equivalent of direct clinical care experience to the consumer, 5 years full-time equivalent of direct clinical care experience to the consumer preferred or any combination of education and experience, which would provide an equivalent background, Multi-state licensure is required if this individual is providing services in multiple states. Primary duties may include, but are not limited to: Ensures medically appropriate, high-quality, cost-effective care through assessing the medical necessity of inpatient admissions and extensions of stay, outpatient services, out of network services, and appropriateness of treatment setting and level of care.
Customer Service Representative - PT Avis Budget Group IncCustomer Service Representative - PTSan Juan, PRDepending on the location, your responsibilities may include checking vehicles, entering information into a handheld device, processing rentals for loyalty customers, assisting customers at exit gates, and checking in vehicles at return. Do you enjoy staying active, working outdoors, and helping people have a great experience-no matter where they're headed?
Bilingual Customer Service Representative Maximus IncBilingual Customer Service RepresentativeEdinburg, TXMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Customer Service Representative Maximus IncCustomer Service RepresentativeEdinburg, TXMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
NewCustomer Service Representative Prime Healthcare ManagementCustomer Service RepresentativeHarlingen, TXPrime Healthcare operates 54 hospitals and has more than 360 outpatient locations in 15 states providing more than 3.0million patient visits annually. The Customer Service Representative is responsible to ensure that each customer, patient, and coworker is treated in a professional and friendly manner.
Member Care Advisor - Bilingual NCD CareersMember Care Advisor - BilingualMcAllen, TexasReviews member products and answers questions regarding products, current policies, adds/changes, resolving disputes, and processing transactions. Documents all member interactions and comments in CRM software; maintains accurate notes describing every client contact.
CLUB Customer Service Outfitter BPS Direct LLCCLUB Customer Service OutfitterHarlingen, TXThe CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance. Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provides current member with a unique and exclusive experience.
Customer Service Representative - Harlingen, TX ADVANCED CALL CENTER TECHNOLOGIES, LLCCustomer Service Representative - Harlingen, TXHarlingen, TXIn this role, you will receive inbound calls from consumers seeking help with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when necessary; completes tasks on time or communicates alternate plans.
HP3 Care Managers APS Healthcare Puerto Rico IncHP3 Care ManagersSan Juan, PRComplies with all guidelines established by the Centers for Medicare and Medicaid (CMS), NCQA, URAC and guidelines set forth by other regulatory agencies & HIPAA where applicable; obtains necessary professional and continuing education required for licensure and any applicable certifications. Performs triage and urgent clinical risk assessment, clinical expert consultation, short-term problem resolution, clinical emergency or urgent services coordination, referral and/or follow up for members seeking services, as needed.
NewCust Care Rep I-Bilingual (US) Elevance Health IncCust Care Rep I-Bilingual (US)San Juan, PRPreferred Skills, Capabilities and Experiences: For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Certified Medical Assistant I - H-E-B Health & Wellness Primary Care - Harlingen (New Clinic) HEBCertified Medical Assistant I - H-E-B Health & Wellness Primary Care - Harlingen (New Clinic)Harlingen, TexasFull timeWelcomes each guest warmly and professionally; provides a caring environment; handles guest interactions with the highest level of hospitality; responds to all requests personably, accurately, and in a timely manner; accommodates special requests when possible. Draws blood; administers medications, including injections; collects lab specimens; assists physicians with exams / other medical procedures; provides clinic support.
Customer Service Representative (Bilingual) Community Choice Financial Inc.Customer Service Representative (Bilingual)Harlingen, TXThe Community Choice Financial Family of Brands ("CCF" or the "Company"), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. You'll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.
Customer Service Teammate GO Car Wash Management CorpCustomer Service TeammateMission, TXPart timeThis includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. Our Teammates in this role typically earn $13.00/hour, which includes a base pay of $11.00/hour plus an average of $2/hour in commission from membership sales.
Child Care Specialist II C2 GPS- Lower Rio Grande WorkforceChild Care Specialist IIWeslaco, TXInforms parents of childcare options available; provides parents with childcare information that will assist them in making an informed decision on intake and when customer requests a transfer. Our guiding principle is clear: to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work.
Customer Service Representative | Technical Support (Bilingual) Charter Communications IncCustomer Service Representative | Technical Support (Bilingual)McAllen, TXExperience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center. Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more.
Auto Care Center Service Manager Walmart IncAuto Care Center Service ManagerMISSION, TX$19–$32 / hourCareer areasBrandsResourcesAbout UsMilitaryAuto Care Center Service ManagerMission, TXApply nowAuto Care Center Service ManagerMission, TXApply nowAuto Care Center Service ManagerMission, TXApply nowAuto Care Center Service ManagerWM Supercenter #3952410 E Expressway 83Mission, TX 78572-8101CP-395-9007Loading map. $19.00 - $32.00/hr*Full timeShift may start between 8:00am - 4:00pmRole summaryThese Auto Care Center roles focus on the needs of our customers who entrust us with the care of their vehicles as they shop for merchandise and services offered at Walmart.
Auto Care Center Service Writer Walmart IncAuto Care Center Service WriterTX$14–$27 / hourCareer areasBrandsResourcesAbout UsMilitaryAuto Care Center Service WriterElsa, TXApply nowAuto Care Center Service WriterElsa, TXApply nowAuto Care Center Service WriterElsa, TXApply nowAuto Care Center Service WriterWM Supercenter #5808411 South Broadway StreetElsa, TX 78543-0000CP-5808-9009Loading map. $14.00 - $27.00/hr*Part timeShift may start between 8:00am - 11:00amShift may start between 1:00pm - 4:00pmRole summaryThese Auto Care Center roles focus on the needs of our customers who entrust us with the care of their vehicles as they shop for merchandise and services offered at Walmart.
Bilingual Customer Service Specialist (Spanish) Sherwin-Williams CoBilingual Customer Service Specialist (Spanish)Harlingen, TXThe wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
NewCustomer Service Associate - Temporary Walgreen CoCustomer Service Associate - TemporarySan Juan, PR$15–$17.50 / hourModels and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
NewPharmacy Customer Service Associate Walgreen CoPharmacy Customer Service AssociateMission, TX$16–$18 / hourPerforms duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Customer Service Associate Walgreen CoCustomer Service AssociateSan Juan, PR$15–$17.50 / hourModels and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
Cardiology Critical Care Tech FT Nights 1830-0700 Days Varied San Juan Regional Medical CenterCardiology Critical Care Tech FT Nights 1830-0700 Days VariedSan JuanThe Critical Care Technician: Constantly ensures close observation and interpretation of monitored patient’s cardiac rhythms and proactively responds to pertinent rate or rhythm changes, facilitates overall department operation and guides the patient experience by serving as the receptionist and providing clerical support to the patient care environment, responsible for providing direct patient care in cross-trained environments necessary to create and maintain a care environment conducive to healing, and responsible for creating and maintaining a care environment conducive to healing. Critical Care Technicians (CCT) are an integral part of a patient-focused team who use their knowledge, skills, and energy to carry out the sacred task of helping others and maintain a care environment conducive to healing.
Cardiology Critical Care Tech HT Days 0630-1900 48 hours Bi-weekly San Juan Regional Medical CenterCardiology Critical Care Tech HT Days 0630-1900 48 hours Bi-weeklySan JuanThe Critical Care Technician: Constantly ensures close observation and interpretation of monitored patient’s cardiac rhythms and proactively responds to pertinent rate or rhythm changes, facilitates overall department operation and guides the patient experience by serving as the receptionist and providing clerical support to the patient care environment, responsible for providing direct patient care in cross-trained environments necessary to create and maintain a care environment conducive to healing, and responsible for creating and maintaining a care environment conducive to healing. Critical Care Technicians (CCT) are an integral part of a patient-focused team who use their knowledge, skills, and energy to carry out the sacred task of helping others and maintain a care environment conducive to healing.
Certified Medical Assistant I - H-E-B Health & Wellness Primary Care - Harlingen (New Clinic) H.E. Butt Grocery CoCertified Medical Assistant I - H-E-B Health & Wellness Primary Care - Harlingen (New Clinic)Harlingen, TXQualifications & Key Requirements: Work Experience: of experience in office - clerical - medical work - medical assistant - admissions rep - clinic support (preferred) - of experience in phlebotomy / blood drawing (preferred) - Experience in customer service - Experience working with electronic health records (preferred) - Knowledge/Skills/Abilities: Knowledge of medical terminology - Proficiency in MS Office, related software / applications - Advanced interpersonal, customer service, and issue-resolution skills - Advanced written / verbal communication skills - Strong organization and follow-through skills; attention to detail - Bilingual skills (English - Spanish) a plus - Ability to quickly learn new procedures / processes - Ability to comfortably, efficiently manage multiple priorities and shift focus between tasks - Ability to project process ownership, accountability, and initiative - Ability to work as part of a team; ability to work with minimal supervision - Ability to apply good judgment and logic in performing duties, and responding to customer needs - Education: or equivalent - Preferred - Licenses/Certifications: Medical Assistant certification CMA - Basic Life Support BLS certification - Physical Demands & Working Conditions: Function in a fast-paced clinic / office environment Sit / stand for extended periods of time Regularly lift up to 20 lbs Work extended hours and / or rotating schedules The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. You'll make our guests feel as comfortable as possible while you administer general patient care and perform / assist in other medical procedures.
Auto Care Center Team Associate Walmart IncAuto Care Center Team AssociateMcAllen, TX$14–$27 / hourCareer areasBrandsResourcesAbout UsMilitaryAuto Care Center Team AssociateMcallen, TXApply nowAuto Care Center Team AssociateMcallen, TXApply nowAuto Care Center Team AssociateMcallen, TXApply nowAuto Care Center Team AssociateWM Supercenter #4522800 W Nolana AveMcallen, TX 78504-4596CP-452-9005Loading map. $14.00 - $27.00/hr*Part timeShift may start between 8:00am - 4:00pmRole summaryThese Auto Care Center roles focus on the needs of our customers who entrust us with the care of their vehicles as they shop for merchandise and services offered at Walmart.
NewCustomer Service Representative | Technical Support (Bilingual) SpectrumCustomer Service Representative | Technical Support (Bilingual)Mcallen, TXExperience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center. Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more.
PATIENT SERVICES REPRESENTATIVE I (UT Health RGV Primary Care - Weslaco) University of Texas Rio Grande ValleyPATIENT SERVICES REPRESENTATIVE I (UT Health RGV Primary Care - Weslaco)Weslaco, TXPosting Number UTHRGV17 Working Title PATIENT SERVICES REPRESENTATIVE I (UT Health RGV Primary Care - Weslaco) Number of Vacancies 1 Location Weslaco, Texas Department School of Medicine / Primary and Community Care ISU FTE 1.0 FLSA Non-Exempt Scope of Job. Completes reminder calls as needed; greets incoming patients and visitors in person or on the telephone and promotes active listening responsively to patient concerns or complaints and provides or seeks appropriate remedies while promoting quality care.