Supervisor Customer Service - SEA Southwest AirlinesSupervisor Customer Service - SEASeattle, WAFull timeDrive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Principal Program Manager- Customer Journey T-Mobile USA, IncPrincipal Program Manager- Customer JourneyBellevue, WAFull timeThis role supports a Care, Customer, and Frontline focused functional groups by providing strategic program management for organizational initiatives that impact multiple teams. Key areas of focus will be to work with external vendors and internal stakeholders on experience benchmarks and methods to help elevate overall Customer Experience.
Principal Customer Experience Manager T-Mobile USA, IncPrincipal Customer Experience ManagerBellevue, WAFull timePrior experience supporting Frontline Operations across multiple lines of Business (example; Retail, Dealer, Care, Telesales, Business to Business) (Preferred). Extensive experience planning and deploying either business or IT initiatives (preference for both) with experience modeling business processes using a variety of tools and techniques (Preferred).
Customer Retention Strategy Manager T-Mobile USA, IncCustomer Retention Strategy ManagerBellevue, WAFull time2+ years Hands-on experience building and implementing campaigns in Braze or similar marketing automation platforms (e.g., Salesforce Marketing Cloud, Adobe Campaign, Iterable, or similar tools). Knowledge, Skills and Abilities: Consulting-style problem solving with the ability to break sophisticated, ambiguous business challenges into structured analytical workstreams and actionable retention strategies.
Commercial Marketing Manager, Broadband Customer Management T-Mobile USA, IncCommercial Marketing Manager, Broadband Customer ManagementBellevue, WAFull timeRequires deep competency across data-driven analysis, pricing strategy, marketing strategy, competitive insights, business management, financial acumen, relationship building & influencing, go-to-market planning, and cross-functional leadership. Target Setting and Results Measurement - Ability to lead planning cycles in a fast-paced and highly competitive industry with a collaborative approach; comfortable setting measurable KPIs and tracking performance rigorously.
Sr Business Analysis Manager- Customer Experience Strategy T-Mobile USA, IncSr Business Analysis Manager- Customer Experience StrategyBellevue, WAFull timeReporting & analyzing performance & data visualization (Tableau, Power BI, etc.): Advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research. * At least 18 years of age* Legally authorized to work in the United StatesTravel:Travel Required (Yes/No):NoDOT Regulated:DOT Regulated Position (Yes/No):NoSafety Sensitive Position (Yes/No):NoT-Mobile's Commitment.
Customer Care Agent Ashley Furniture Industries IncCustomer Care AgentSpanaway, WAAdditionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries-any delivery that was not landed 100% and requires customer recovery.
Customer Care Manager - State Farm Agent Team Member Rt Shaw - State Farm AgentCustomer Care Manager - State Farm Agent Team MemberSeattle, WAWe've built a culture centered on collaboration and supporting one another to help our customers succeed—come be part of a dynamic team where your contributions truly make a difference! Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers.
Customer Care Agent Entry Level AO Globe LifeCustomer Care Agent Entry LevelSeattle, WARemoteFull timeIn this role, you will assist individuals and families across the United States in understanding and accessing benefit programs designed to provide financial protection and peace of mind. Working with AO Globe Life means joining a supportive remote environment where professionalism, collaboration, and growth are highly valued.
Customer Care Representative/Dispatcher Pacific Office AutomationCustomer Care Representative/DispatcherSeattle, WA$21.30–$24 / hourWe partner with leading manufacturers like Canon, Konica Minolta, Sharp, HP, Ricoh, and Lexmark, delivering cutting-edge business solutions with unbeatable customer service. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software.
Customer Care Manager Farmgirl FlowersCustomer Care ManagerGig HarborContinuously evaluate emerging technologies, AI tools, automation opportunities, and customer support platforms to identify ways to improve response quality, reduce manual work, increase team effectiveness, and create a better experience for both customers and team members. This role is also expected to provide hands-on leadership and support during Farmgirl's major holiday and peak-volume periods, including Valentine's Day, Mother's Day, Thanksgiving, and Christmas, when exceptional customer care is most critical to the business.
Customer Care Manager Foundation Partners GroupCustomer Care ManagerKent, WAKey Responsibilities Client Relationship Management + Serve as the primary contact for assigned accounts + Build and maintain strong, trust-based relationships with funeral homes, cremation providers, and industry partners + Deliver proactive, responsive, and tailored support to ensure satisfaction Business Development & Sales + Expand existing client relationships through upselling and cross-selling services + Identify and acquire new trade cremation partners in the Seattle area + Customize service offerings in collaboration with internal teams to meet evolving client needs Performance & Strategy + Meet or exceed sales growth goals and new account targets + Maintain accurate pipeline activity, customer feedback, and market insights + Use data to refine outreach and improve client success strategies Territory Management + Travel regularly across the Seattle Metro Area to meet clients and prospects + Represent Monarch Trade Services at industry events, community functions, and sales meetings + Partner with the Kent, WA Care Center team to ensure seamless service delivery Qualifications & Experience Required: + 3+ years in sales, client services, or account management + Strong communication and interpersonal skills + Self-starter with the ability to work independently in a field-based role + Valid driver's license and reliable transportation + Familiarity with the Seattle area and willingness to travel extensively Preferred: + Experience in the funeral, cremation, or trade services industry + Knowledge of B2B service sales, retention strategies, and CRM tools + Familiarity with customer success metrics and pipeline reporting Success Traits + Self-starter with a hunter mindset and a servant-leader approach. + Highly organized, results-driven, and capable of managing a dynamic workload + A polished professional who can represent the brand with warmth and credibility What We Offer Team Member Benefits Include: + Excellent Compensation: Competitive salaries, performance incentives, referral bonuses, 2 weeks of paid vacation days, 2 personal days, 6 paid sick days (rolls over annually up to 96 hours), and 6 paid holidays.
Customer Care Representive VCA Animal HospitalsCustomer Care RepresentiveLacey, WAAnswering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). The CSR is the pivot around which the hospital operates and is responsible for: - Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Customer Care Specialist Jacuzzi GroupCustomer Care SpecialistSeattle, WA$24Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Assisting local teams, both production and sales to ensure customers’ projects are progressed through the customer’s journey, timely.
(Non-IT) Customer Service - Member Care Representative III Pyramid, Inc(Non-IT) Customer Service - Member Care Representative IIIHome, CAFull timeSubject matter expert activities may include, but are not limited to; peer assistance in training classrooms, on floor assistance for new hires, project input/feedback, adhoc requests from leadership, etc. Please review the job description below: Job ID: 20-25961 Key Responsibilities: Answers moderately complex to most complex inbound phone calls from policyholders, agents, third parties, and business partners who are inquiring about insurance products.
Customer Care Specialist - Call Center Servpro Industries LLCCustomer Care Specialist - Call CenterWARemoteMust reside and be able to work in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington. Customer Care Specialists act upon revenue-generating opportunities, capture and qualify urgent job leads, and make real-time dispatch decisions that directly impact customer experience, franchise success, and company performance.
Customer Care Specialist Jessica Scharf State FarmCustomer Care SpecialistBellevue, WA$50,000–$75,000 / yearA self-starter who acts with urgency in all business activities and proactively anticipates service issues before they arise in order to optimize business operations and efficiency . Possesses a natural curiosity and enthusiasm for uncovering customer needs, asking questions, educating clients, and recommending tailored, needs-based solutions.
DSHS HCLA WCF Benefits and Customer Care Specialist State of WashingtonDSHS HCLA WCF Benefits and Customer Care SpecialistWA$58,584–$78,912 / yearSome of what youll do: Provide technical assistance and options counseling on the WA Cares Fund, reviewing and researching complex applications from current and former Washington workers, older adults, and individuals with disabilities to determine eligibility and long-term care support needs. Maintain accurate case records and compliance with program policies by entering data into WA Cares systems, participating in quality assurance activities, supporting providers and caregivers, and assisting with provider registration and program education.
NewCustomer Care Supervisor DCC Propane LLCCustomer Care SupervisorWARemoteThis role is skilled in performing all the duties of a Customer Care Representative and will ensure exemplary customer service is provided to customers from all levels. Reporting to the Area Manager, this role also has a direct reporting line to the CX Department for approved processes, training and metrics goals.
Customer Care Technician Eurofins US NetworkCustomer Care TechnicianSeattle, WA$21–$22 / hourQualifications** **The Ideal Candidate would possess:** - Strong customer service skills, ability to work independently, and strong attention to detail · Experience performing housekeeping responsibilities, or custodial or sanitization in a medical, laboratory, or a clean room environment · Good communication skills (both written and verbal) · Ability to stand for up to 8 hours/day in a physically active role **Minimum Qualifications:** · Minimum of high school diploma, or equivalent · Reliable, hardworking team player · Ability to use Microsoft computer applications for communication, emails, and training · Ability to pass a full physical as well as a drug test to work in a physically active role. · Support our customers through cleaning and sanitizing common areas, restrooms, locker rooms, cafeterias, warehouse and storage areas to ensure facility is cleaned and in good condition for routine daily activities · Ensure all laboratories and equipment are clean, disinfected and ready for production and testing of sterile medical products.
Customer Care Advisor Circle Internet Financial LLCCustomer Care AdvisorSeattle, WARemote$29.50–$41 / hourCircle's platform includes the world's largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. What you'll be responsible for: You'll be a part of a truly amazing team of people working directly with customers around the world, helping them to utilize the full potential of Circle while providing an outstanding customer experience with every interaction.
Customer Service and Sales Agent Soutsakhone Soukphaly-Farmers Insurance AgencyCustomer Service and Sales AgentPUYALLUP, WA$18–$28 / yearConduct regular follow-ups with clients to ensure satisfaction, address inquiries, resolve issues, and identify additional insurance needs that may lead to cross-selling or up-selling opportunities. Deliver exceptional customer service and support, building strong client relationships through attentive listening, clear communication, and a proactive approach to meeting insurance needs.
Data Engineer 2 - Customer Insights Delivery (Hybrid - Seattle, WA) Nordstrom IncData Engineer 2 - Customer Insights Delivery (Hybrid - Seattle, WA)Seattle, WA$121,500–$188,500 / yearThe Customer Insights Delivery team owns the trusted data behind how Nordstrom understands its customers and marketing programs - spanning customer behavior, customer lifecycle, customer care, marketing measurement, loyalty, and gift card programs, among other critical domains. Partner with Customer Analytics and Data Science teams to deliver trusted datasets that feed marketing campaigns, personalization models, customer health metrics, and downstream analytical applications.
Customer Service Representative - State Farm Agent Team Member Hayk Tadevosyan - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberMercer Island, WAAs a Customer Service Representative - State Farm Agent Team Member with Hayk Tadevosyan - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. I’m a proud father, husband, athlete, and business owner with over 14 years in the insurance industry, leading multiple thriving State Farm offices across the Seattle metro area - each built from the ground up.
Customer Relations Representative - State Farm Agent Team Member Hayk Tadevosyan - State Farm AgentCustomer Relations Representative - State Farm Agent Team MemberMercer Island, WAROLE DESCRIPTION: As an Customer Relations Representative - State Farm Agent Team Member for Hayk Tadevosyan - State Farm Agent, you are vital to our daily business operations and customers’ success. I’m a proud father, husband, athlete, and business owner with over 14 years in the insurance industry, leading multiple thriving State Farm offices across the Seattle metro area—each built from the ground up.
Team Lead Customer Service (1st Shift) EssilorLuxottica SATeam Lead Customer Service (1st Shift)Tacoma, WA$25.04–$37.32 / hourWe offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
Customer Service Representative - State Farm Agent Team Member Rt Shaw - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberSeattle, WAIf you’re ready to dive in, get licensed, and make a real impact every day, this is your chance to join a vibrant team where your hard work and positive attitude will be celebrated and rewarded. This entry-level role is the perfect launchpad for motivated individuals who want to grow, learn, and succeed with one of the Top 10 Insurance Agencies in the Seattle area!
Customer Support Engineering Lead GradialCustomer Support Engineering LeadSeattle, Washington$165,000–$185,000 / yearThis is a customer-facing role for someone who can learn complex technical workflows quickly, resolve issues with urgency, and use AI tools and coding agents to make support triaging more scalable over time. Comfort working in technical systems and learning new tools quickly, including support platforms, ticketing workflows, and AI-native tooling.
Customer Service Representative - State Farm Agent Team Member Chuck McFarland - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberSeattle, WAWe believe in an almost complete overlap of customer service and sales, as we help identify risks in people’s lives and assist them in addressing those risks. Our team enjoys celebrating success together with activities like Mariners games, escape rooms, team lunches, and holiday gatherings.
Customer Service Representative I (Seasonal) Rocket MortgageCustomer Service Representative I (Seasonal)Seattle, WashingtonGet ready to dive headfirst into our award-winning website and mobile apps, solving complex business problems in a highly visible, customer-centric way. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at .
Retail Customer Experience Manager Open availability The Michaels Companies IncRetail Customer Experience Manager Open availabilityTacoma, WA$18.50–$23.50 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: Leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Customer Experience Manager The Michaels Companies IncCustomer Experience ManagerTukwila, WA$22.75–$25.60 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Customer Relations Representative - State Farm Agent Team Member Chuck McFarlandCustomer Relations Representative - State Farm Agent Team MemberSeattle, WashingtonHandle all Beginning-of-Day (BOD) tasks: non-pay cancellations, cancellation notices, supporting documents/forms, address changes, customer billing and payments, Drive Safe & Save processing. Though this position is largely focused on service, our agency approach includes believing in an almost complete overlap of customer service and sales, as we help identify risks in people’s lives and assist them in addressing those risks.
Customer Relations Representative - State Farm Agent Team Member Chuck McFarland - State Farm AgentCustomer Relations Representative - State Farm Agent Team MemberSeattle, WAHandle all Beginning-of-Day (BOD) tasks: non-pay cancellations, cancellation notices, supporting documents/forms, address changes, customer billing and payments, Drive Safe & Save processing. Though this position is largely focused on service, our agency approach includes believing in an almost complete overlap of customer service and sales, as we help identify risks in people’s lives and assist them in addressing those risks.
Long Term Care Products Position - State Farm Agent Team Member Chris JonesLong Term Care Products Position - State Farm Agent Team MemberBellevue, WashingtonOur agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, and National Quality Award. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Software Engineer II, Customer Value, Insights Retention Spring HealthSoftware Engineer II, Customer Value, Insights RetentionSeattle, WA$120,000–$149,630 / yearWith outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. This role will build our product features as a part of a cross-functional product team and will collaborate with more senior engineers to grow while also mentoring more junior engineers to improve our overall execution practices.
NewStore Manager (Sales, Customer Service) Freeway Insurance Services America LLCStore Manager (Sales, Customer Service)Renton, WA$55,000–$150,000 / yearWith more than 800 retail locations nationwide, we are committed to helping our employees take their careers and income potential to new heights. As Store Manager, you'll lead a team of sales professionals, deliver exceptional customer experience, and drive results that directly impact your career and earning potential.
Area Manager-Urgent Care MultiCare Health SystemArea Manager-Urgent CareRenton, WA$94,889.60–$136,572.80 / yearBachelor's degree or 4 years of experience in lieu of degree will be considered Master's degree preferred Three (3) years of experience in professional or technical role required (urgent care or healthcare field preferred) Three (3) years of experience in a supervisory or lead capacity Consideration may be given to internal candidates not meeting the minimum qualifications. This leadership role offers the opportunity to guide high-performing teams while fostering strong camaraderie with fellow Area Managers-a supportive network for collaboration and shared success.
Customer Retention Strategy Manager T-Mobile US IncCustomer Retention Strategy ManagerBellevue, WA$86,200–$155,500 / year2-4 years 2+ years working on customer-facing products or programs, or otherwise in a capacity responsible for ensuring positive customer experiences or business outcomes (Preferred). Education and Work Experience: Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required).
Senior Medical Assistant - PRIMARY CARE Providence Health & ServicesSenior Medical Assistant - PRIMARY CARESeattle, WA$29.56–$44.46 / hourRequsition ID: 441096 Company: Swedish Jobs Job Category: Patient Care (Non-Acute) Job Function: Clinical Care Job Schedule: Full time Job Shift: Day Career Track: Clinical Support Department: 3908 PRIMARY CARE WA SLU Address: WA Seattle 510 Boren Ave N Work Location: So Lake Union Clinic-Seattle Workplace Type: On-site Pay Range: $29.56 - $44.46 It is comprised of eight hospital campuses (Ballard, Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle), Issaquah and Olympia); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Providence Swedish Medical Group, a network of 190+ primary care and specialty care locations throughout the Puget Sound.
Associate Sales Representative, Acute Care (Portland OR/Minneapolis MN) Baxter International IncAssociate Sales Representative, Acute Care (Portland OR/Minneapolis MN)Seattle, WARemote$53,600–$73,700 / yearSell the complete line of Welch Allyn products and systems, mostly via Phone, Email and Virtually with call points in, but not limited to, C-suite, nursing administration, cardiology, radiology, respiratory care, medical/surgical floors, emergency departments, clinical informatics, IT, biomed and materials management. Once engaged with a customer or prospect, the ASR will optimally understand customer business issues by using excellent listening and interpersonal skills, demonstrate how these issues can be solved and the outstanding benefits of solving them with Baxter's products and services.
PPE Care Assistant Manager (Kent) L.N. Curtis & Sons IncPPE Care Assistant Manager (Kent)Kent, WA$24–$29 / hourThis role requires precision, consistency, and independent decision-making, offering opportunities to master complex systems, improve efficiency, and take pride in delivering reliable, high-quality outcomes every day. This dynamic role combines variable duties such as leading others in the areas of production work, workflow coordination, training, and problem-solving to ensure first responders receive best-in-class service.
Biomedical Equipment Support Specialist (Patient Care) Veterans Affairs, Veterans Health AdministrationBiomedical Equipment Support Specialist (Patient Care)Seattle, WAEducation, Experience, or Certification: Associates or higher degree in the biomedical technology or biomedical engineering field; OR Associates or higher degree in electronics, a field of information technology, or engineering (other than biomedical engineering) AND 1 year of creditable experience in healthcare industry; OR Completion of the Department of Defense (DOD) biomedical equipment technician training program; OR Completion of a DOD training program in repair and maintenance of electronic systems or information technology AND 1 year of creditable experience in healthcare industry; OR Completion of a biomedical engineering technician or Healthcare Technology Management (HTM) certificate program that included an internship or apprenticeship; OR Completion of biomedical engineering technician or HTM certificate program that did not include an internship AND 1 year of creditable experience in healthcare industry; OR Hold or having ever held certification as a Certified Biomedical Equipment Technician (CBET), Certified Radiology Equipment Specialist (CRES), Certified Laboratory Equipment Specialist (CLES), or Certified Healthcare Technology Manager (CHTM). Physical Requirements: This job requires light to heavy lifting, under 15 and over 45 pounds, light to moderate carrying 15-44 pounds, pushing, reaching above shoulder, use of fingers, both hands required, walking, standing, crawling, kneeling, climbing, use of legs and arms, near vision correctable at 13" to 16" to Jaeger 1 to 4, far vision correctable in one eye to 20/20 and to 20/40 in the other, depth perception, ability to distinguish basic colors, ability to distinguish shades of colors, hearing (aid may be permitted), specific hearing requirements, mental and emotional stability.
Director, Artificial Intelligence (AI) Northwest Fiber, LLCDirector, Artificial Intelligence (AI)WAKey Success Metrics Success in this role will be measured by the ability to deliver measurable business outcomes and scale AI capabilities across the enterprise, including: · Deployment and adoption of high-impact AI use cases across customer care, field services, dispatch, digital channels, IVR, and network operations. · Minimum of ten (10) years of experience in AI architecture, data science, or software engineering, including large-scale production deployments of machine learning, deep learning, or AI-driven systems in enterprise environments, with five (5)+ years in leadership roles.