Duties & Responsibilities: Enterand confirm sales orders placed by phone, fax, or e-mail; Resolve any discrepancies for EDI/EFAX orders; Resolves product problems by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution and expediting correction or adjustment, following up to ensure resolution; Provides status of orders and resolve any shipping discrepancies; Creates and maintains customer records by recording/updating account information; Analyzes weekly reports to edit/adjust customer pricing and financial records; Recommends potential enhancements to systems or customer accounts by collecting customer information and analyzing customer needs; Support sales force and internal team members for samples and supplies; Contributes to team effort by accomplishing related results as needed and directed by management; Performs other duties or special projects as assigned; Minimum Qualifications: Two or more years of customer service experience in an instrument company (preferable medical devices); Prior experience with manufacturing and distribution; Must have had experience with an ERP system entering orders; Must have experience handling multiple calls using an ACD system; Knowledge of the latest ISO-13485, ISO-9001, the MDD, and Canadian Medical Device Regulations (CMDR); Must be proficient in Outlook, Word, Excel, PowerPoint, and Access; Must possess excellent organizational, communication, and writing skills; Education: High School diploma or GED is required. The Customer Service Representative is responsible for serving Masimo customers by providing product and support information, resolving issues, checking status and providing price and status information.