Ramp Agent (Customer Service Agent) - JFK Delta Air Lines IncRamp Agent (Customer Service Agent) - JFKNew York, NYMust wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE. Some of your daily tasks include: Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for timely connections by guiding incoming and departing aircraft from the gate positions.
Customer Service Representative - State Farm Agent Team Member Pedriena Wheeler - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberSpring Valley, NYFull timeAs a Customer Service Representative - State Farm Agent Team Member with Pedriena Wheeler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Cargo Agent (Customer Service Agent) - JFK Delta Air Lines IncCargo Agent (Customer Service Agent) - JFKNew York, NYMust wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE. Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
Home Care Administrator Assurance Care & Support ServicesHome Care AdministratorIselin, New JerseyAs a fully insured and licensed medical home health care agency, we offer a wide range of home health care services to families in Middlesex, Atlantic, Gloucester, Warren, Camden, Monmouth, Passaic, Morris, Hudson, Bergen, Burlington, Somerset, Sussex, Ocean, Mercer, Cape May, Cumberland, Union, Essex, Hunterdon, Salem Counties . At Assurance Care & Support Services Inc we take a proactive approach to client care, closely monitoring each client to ensure that we catch and care for any emerging issues before they become emergencies.
Customer Services Specialist (Government Accounts) WSA AmericasCustomer Services Specialist (Government Accounts)Woodbridge Township, New JerseyOur portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations. -Proactively monitor purchase orders to eliminate missed SLA Additional tasks based on business needs to ensure we are providing the best possible service experience.
Customer Experience Coordinator (Full-Time) - Carle Place, NY Veterinary Emergency Group (VEG)Customer Experience Coordinator (Full-Time) - Carle Place, NYCarle Place, NYThis means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. Since then, we've expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!
Financial Counselor (Customer Service) - Bilingual English/Spanish/Creole/Arabic or Portuguese RWJ Barnabas Health Medical IncFinancial Counselor (Customer Service) - Bilingual English/Spanish/Creole/Arabic or PortugueseWest Orange, NJ$23.05–$30 / hourThe Financial Counselor serves as a patient advocate, working collaboratively with clinical, social work, and case management teams to support access to care while driving timely account resolution. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees' physical, emotional, financial, personal, career, and community wellbeing.
Customer Experience Coordinator (Relief) - Williamsburg, NYC Veterinary Emergency Group (VEG)Customer Experience Coordinator (Relief) - Williamsburg, NYCNew York City, NY$20–$30 / hourThis means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. Since then, we've expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!
Customer Experience Coordinator (Relief) - Millburn, NJ Veterinary Emergency Group (VEG)Customer Experience Coordinator (Relief) - Millburn, NJMillburn, NJ$18–$22 / hourThis means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. Since then, we've expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!
Customer Experience Coordinator (Part Time) - Paramus, NJ Veterinary Emergency Group (VEG)Customer Experience Coordinator (Part Time) - Paramus, NJParamus, NJThis means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. Since then, we've expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!
Veterinary Customer Service Representative AmeriVetVeterinary Customer Service RepresentativeAvenel, New JerseyMaintaining and ensuring accuracy of client/patient accounts; entering and obtaining previous medical records for new patients and updating accounts as necessary. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Supervisor of Customer Service Veolia Environnement SASupervisor of Customer ServiceWest Nyack, NY$80,000–$90,000 / yearThe Supervisor oversees the daily assignments bargaining unit employees in the New York - West Nyack Office, assuring that all activities are performed in an efficient and professional manner, in order to maintain set metrics and key performance indicators tracked by the Director of Customer Service and Metering. Daily/Weekly/Monthly review and assignment of field service work routing, ensuring customer expectations/appointments are met, including providing support to meter department staff in office and in the field to ensure work completion rates.
Eyewear Customer Service/Sales Advisor Part Time MyEyeDr IncEyewear Customer Service/Sales Advisor Part TimeMassapequa, NY$16–$21 / hourOur trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best.
Eyewear Customer Service/Sales Advisor MyEyeDr IncEyewear Customer Service/Sales AdvisorGreenwich, CT$16–$20.50 / hourOur trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best.
Senior Software Engineer 2 - Care Tools The Farmer's Dog IncSenior Software Engineer 2 - Care ToolsNew York, NY$205,000–$240,000 / yearWe believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically. We're starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers' doors.
Customer Navigation Agent Stanford Health CareCustomer Navigation AgentNewark, NJ$26.19–$29.48 / hourResponds to incoming calls from patients and visitors; provides clear and concise verbal and written instructions; offers them assistance in locating services, facilities or patients; verifies/confirms time and place of patient appointments, provides directions to their eventual destination; contacts an interpreter/translator for guests who are not proficient in English; refers guests to others as appropriate for more in-depth assistance. Responds to inquiries from patients, their relatives and/or referring physicians on services available at SHC, and provides accurate information in a timely fashion.
CSR VCA IncCSRRutherford, NJAnswering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Our veterinarians and certified dental technician will perform all the necessary dental procedures (from simple extractions to root canal therapies) to make our clients cat, dog, rabbit or ferret have a healthy mouth.
NewRetail Cashier & Customer Service Associate (12-19hrs/wk) Inter IKEA Systems BVRetail Cashier & Customer Service Associate (12-19hrs/wk)Brooklyn, NYWe're a diverse group of people who work together to protect and strengthen the IKEA brand through our laser focus on risk management, data protection, compliance, business operations, health and safety. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future.
Occupational Therapist Per Visit, Home Health Care / Nassau/Suffolk New York University School of MedicineOccupational Therapist Per Visit, Home Health Care / Nassau/SuffolkBethpage, NYCompletes and maintains accurate documentation reflecting the assessment, examination, diagnosis, prognosis, plan of care, education, intervention and evaluation according to Federal, Department of Health (DOH) and The Joint Commission (TJC) requirements. NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery.
Clinical Care Coordinator III (RN) - OBGYN Columbia UniversityClinical Care Coordinator III (RN) - OBGYNNew York, NY$70,300–$120,000 / yearReporting directly to the Nurse Manager, the Clinical Coordinator III (Registered Nurse III) assists healthcare providers with patient care, health education/promotion, electronic medical record (EMR) chart management, coordination of patient care, and clinical protocols as needed. This experienced Clinical Coordinator III (Registered Nurse III) duties will include, but are not limited to, medication/immunization administration, point of care testing (POCT), clinical information abstraction, and patient education that can be in person, via our patient portal, or by phone.
Customer Service Engineer 2 - Diagnostics - NYC (Five Boroughs and Long Island) Varian Medical Systems IncCustomer Service Engineer 2 - Diagnostics - NYC (Five Boroughs and Long Island)New York, NY$69,890–$96,096 / yearIt is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.". These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.
Customer Service Engineer - Union 4 - XP - Brooklyn, NY Varian Medical Systems IncCustomer Service Engineer - Union 4 - XP - Brooklyn, NYBrooklyn, NYIt is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.". Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
Customer Service Representative & Scheduling Coordinator – New York, NY Swifto NYCustomer Service Representative & Scheduling Coordinator – New York, NYNew York, NY$22–$23 / hourYou will work closely with clients, dog walkers, and the Operations Manager to coordinate schedules, resolve service issues, and maintain an excellent experience for the pets and people we serve. Monitor active services and respond quickly to late arrivals, access issues, schedule disruptions, emergencies, and other time-sensitive concerns.
Customer Service Representative Encore Vet Group LLCCustomer Service RepresentativeOld Bridge, NJ$16–$18 / hourOur hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Cutting-Edge Care with Heart - Our full-service hospital offers advanced medicine and services like wellness care and surgery, all delivered with genuine compassion.
Call Center Customer Service Representative Veolia Environnement SACall Center Customer Service RepresentativeTeaneck, NJIt offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader.
Plumbing & Heating Customer Service Representative Mr. RooterPlumbing & Heating Customer Service RepresentativeMidland Park, New Jersey$17–$19 / hourAll independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can’t serve customers well without a happy, motivated, and committed team.
Insurance - Licensed Customer Service Representative Colonial Insurance AgencyInsurance - Licensed Customer Service RepresentativeKeyport, NJ$45,000–$55,000 / yearYour professional, positive attitude paired with your rapport-building and attention to detail will be vital in providing our clients with the exceptional service and personalized care they know us for. Colonial Insurance Agency in Keyport, NJ is looking for a new Full Time Customer Service Representative to also act as Personal Assistant to the Principal Agent.
NewCustomer Success Specialist - Modern Retail CDK Global IncCustomer Success Specialist - Modern RetailNewark, NJ$65,500–$83,500 / yearAssisting the client's dedicated CSM, The Customer Success Specialist's responsibility is to use product-specific knowledge to demonstrate the value of CDK products by providing customers with solutions to their operational needs. Develops a productive working relationship with CSM team, partnering successfully to deliver best-in-class customer service to low touch clients.
NewCustomer Success Specialist - Modern Retail CDK Global Inc.Customer Success Specialist - Modern RetailNewark, NJ$65,500–$83,500 / yearAssisting the client's dedicated CSM, The Customer Success Specialist's responsibility is to use product-specific knowledge to demonstrate the value of CDK products by providing customers with solutions to their operational needs. Develops a productive working relationship with CSM team, partnering successfully to deliver best-in-class customer service to low touch clients.
Insurance Customer Service Representative The Carballo Financial GroupInsurance Customer Service RepresentativeFort Lee, NJ$57,000–$62,000 / yearYour day is built around taking care of people: handling policy changes, renewals, billing questions, coverage reviews, and making sure clients feel taken care of every time they call. Our agents bring over 45 years of combined experience in licensed financial services, and we've built our reputation on doing right by our clients and taking the work seriously.
Security Officer Store Customer Service Allied UniversalSecurity Officer Store Customer ServiceNew York, New YorkJoin Allied Universal as an Unarmed Security Officer in a busy retail location, where you will monitor assigned areas, conduct routine patrols, and remain visible to help discourage security-related incidents. Support store operations by helping with crowd management, monitoring high-traffic areas, and assisting with security-related requests during opening, closing, and busy business periods.
NewCustomer Service Representative Hormann USA, LLCCustomer Service RepresentativeCommack, NY$20–$22 / hourPart timeAs an international corporation Hörmann LLC prizes diversity in all positions; therefore, candidates with second language ability especially in Spanish or German will be given additional consideration; however, fluency in English is required. The representative follows established procedures to provide answers or refers calls to appropriate staff, handling typical questions focused on order status, product information, account status, pricing, and services.
NewCustomer Service Engineer - Union 4 - XP - Brooklyn, NY Siemens HealthineersCustomer Service Engineer - Union 4 - XP - Brooklyn, NYTarrytown, NYFull timeIt is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.". Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
Dry Cleaning Customer Service Associate AB Hires and Consulting LLCDry Cleaning Customer Service AssociateBrooklyn$20–$25 / hourA high-end, service-focused garment care company is seeking a professional and personable Dry Cleaning Associate to join their front-facing team. Prior experience in dry cleaning, tailoring, or clothing/garment-related roles preferred.
Blood Collection Staff - Customer Service American Red Cross Blood ServicesBlood Collection Staff - Customer ServiceNJAmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.
Associate Director of Facilities Customer Service Montclair State UniversityAssociate Director of Facilities Customer ServiceMontclair, New JerseyWith a clear understanding of the wider issues that impact facilities operations and the ability to execute multiple assignments in a demanding environment, the Associate Director oversees Service Request and Work Order processing from intake through fulfillment, and coordinates with division personnel to ensure that completed procedures and work meet customers’ objectives and service expectations. Reporting to the Director of Building Repairs, the Associate Director of Facilities Customer Service manages the Facilities Customer Service Center (FCSC) and serves as the primary advocate for customer concerns within University Facilities, providing a service and communications interface between the division and the campus community.
Customer Service Associate, Fifth Ave RichemontCustomer Service Associate, Fifth AveNew York, New YorkIdeal candidate for this role will possess a strong ability to assist clients and Sales Team with solving client issues in a fast-paced luxury environment. Reporting to the Manager of Customer Service, this is a highly client facing role that ensures After Sales Service is handled efficiently.
Start Your Aviation Career | Customer Service Agent Jet Aviation International, Inc.Start Your Aviation Career | Customer Service AgentTeterboro, NJ$22–$23 / hourYou may help coordinate service requests, answer questions, support transportation and catering arrangements, work with internal teams and vendors, and help make sure each interaction feels polished, responsive, and personal. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing.
Security Officer Patrol with Customer Service Allied UniversalSecurity Officer Patrol with Customer ServiceNew York, NYJoin Allied Universal as an Unarmed Patrol Officer at a dynamic financial institution location, where you will monitor assigned areas, conduct routine patrols, and remain visible to help deter security-related incidents. What You'll Do: Provide customer service to clients, visitors, and/or employees by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities at a financial services location.
Retail Customer Service Associate (Cashier) PGA TourRetail Customer Service Associate (Cashier)East Hanover, New JerseyBlank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis. Customer Service Representatives champion the PGA TOUR Superstore ‘Customer First’ philosophy by providing a great checkout experience to every customer.
Customer Service Assistant Manager K9 Resorts of FanwoodCustomer Service Assistant ManagerFanwood, NJFull timeRated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. You will assist in managing daily operations, ensuring an exceptional customer experience, and overseeing employees across all aspects of the resort.
Customer Service Representative, Home Services Service ProfessionalsCustomer Service Representative, Home ServicesUnion, New Jersey$18–$23Service Professionals is on a mission to create remarkable experiences that leave our customers giving us their enthusiastic "Thumbs Up!" Ideally, you have experience in the HVAC, plumbing, or electrical industry and have used tools like ServiceTitan before.
Representative, Customer Service Mystic Jet Center LLCRepresentative, Customer ServiceFarmingdale, NY$18–$20 / hourThe Customer Service Representative (CSR) is responsible for delivering Modern Aviation's excellent service by providing exceptional, professional, and personalized support to private and corporate aviation customers. This role serves as the first point of contact for customers and flight crews, manages service requests, and ensures a positive, seamless experience within the FBO, even in fast‑paced or high‑pressure situations.
Supervisor Customer Service GraybarSupervisor Customer ServiceGarden City, New YorkLet us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like: Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
NewDirector, Business Analytics, Customer Insights & Performance Sonova Holding AGDirector, Business Analytics, Customer Insights & PerformanceNY$155,000–$170,000 / yearThe Director, Business Analytics, Customer Insights & Performance is responsible for leading enterprise reporting, business intelligence, forecasting, customer insights, and performance management initiatives that drive profitable growth and operational excellence across North America. The role serves as a strategic business partner to executive leadership and provides actionable insights supporting Managed Care, Retail Operations, Marketing, Contact Center, Finance, and Commercial teams.
Customer Success Representative Future RemodelingCustomer Success RepresentativeBergenfield, NJYou will respond to inbound leads, make outbound calls, qualify homeowners, answer questions, schedule appointments, confirm details, reschedule when needed, and keep accurate records inside the CRM. Manage follow-up campaigns for inbound leads, prior consultations, canceled appointments, dormant leads, past customers, and other assigned outreach efforts.
Retail Store Specialist - (Customer Service/Merchandising) - Part Time Ocean State Job LotRetail Store Specialist - (Customer Service/Merchandising) - Part TimeNanuet, NY$16.75–$17.75 / hourCompany Overview: Ocean State Job Lot ("OSJL" and "Company") is a leading $850+ million general merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center business with OSJL as the anchor tenant in over 50% of its centers. This role handles customer service, processes complex point-of-sale transactions, and ensures the smooth operation and merchandising of assigned areas - all while adhering to Company policies and merchandising guidelines.
Customer Operations Coordinator Public Service Enterprise Group IncCustomer Operations CoordinatorSpringfield, NJ$57,800–$86,600 / yearPerform a variety of detailed-oriented duties supporting PSE&Gs Customer Care businesses including: Field & Metering Operations, Billing, Customer Contact, Perform SAP/CCS/EMPOWER data entry and Qualifications for Promotion job placement, service entry and purchase order creation and maintenance, allocation of Purchase Card charges, handle administrative duties such as maintaining appointments and organizing meetings/events. If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a "Generally Authorized" destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a "Protected Individual" under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).
Contact Center & Customer Experience Transformation VP - Banking & Financial Services ExlService Holdings IncContact Center & Customer Experience Transformation VP - Banking & Financial ServicesNY$185,000–$250,000 / yearMaintain working fluency across the CX/contact center technology stack - CCaaS platforms (NICE, Genesys, Five9, Amazon Connect), CRM (Salesforce Financial Services Cloud, Microsoft Dynamics), conversational AI/chatbots, workforce management (WFM/WFO), and analytics/QA (speech and text analytics, CSAT/VOC tooling). We are looking for a Vice President to lead Contact Center and Customer Experience (CX) Transformation for our Banking & Financial Services (BFS) group, spanning Retail Banking, Cards & Payments, Lending, and Wealth Management clients.
Call Agent, Bureau of Customer Support City of New YorkCall Agent, Bureau of Customer SupportQueens, NYDUTIES WILL INCLUDE BUT NOT BE LIMITED TO: • The Call Agent will communicate effectively on the telephone and through live chat to handle calls from different workgroups such as Dog License, Vital Records, Health Academy, Accela, STD results line, Provider Access Line (PAL), Literature Fulfillment and other/General Information queues. • Provide customer service by answering phones/chats to ensure the public/customers are informed on the process and steps needed to order/correct birth certificates and or death certificates in person, online or via mail.