Halo PSA (service desk tickets, purchase orders, scope/estimates), Strety (EOS scorecards, Rocks, meeting rhythm), Meraki Dashboard (network status/source of truth), Datto (backup/DR), Guardz and Dark Web ID (endpoint/email security and monitoring), WorkSight (HR — PTO, performance), Webex (internal messaging/calls), 1Password, Expensify, and Field Nation (contractor booking for overflow coverage). The Service Department Manager leads Technology Lab's service delivery organization across all regions, providing hands-on leadership to the regional Help Desk Supervisors and the technician pods beneath them.