68679 Sales Representative Griffin Chrysler Dodge Jeep68679 Sales RepresentativeRockingham, NCFull timep style="margin:0 0 0.0001pt;background-color:rgba( 255 , 255 , 255 , 1 );vertical-align:baseline">Griffin Chrysler Dodge Jeep is looking for a Sales Representative | Automotive Sales Rep to join our dynamic Sales Team. Sales Representative | Automotive Sales.
Concierge Customer Service Representative TTECConcierge Customer Service RepresentativeAsheville, NCPromptly process and answer/resolve customer inquiries, concerns or technical questions, determine the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided. Ensure that all customer contacts are properly logged into the CRM tool to allow for an accurate historical view of customer contacts manage follow-up log and audit documentation of customer files.
Customer Service/BDC Representative Hendrick Automotive Group CorporateCustomer Service/BDC RepresentativeCharlotte, North Carolina$42,000–$55,000 / hourFull timeBusiness Development Center - HICLocation: 6030 East Independence Blvd, Charlotte, North Carolina 28212. Join Hendrick Automotive Group's Luxury Customer Concierge Center, where you'll support some of the world's most prestigious automotive brands from our state-of-the-art corporate facility in Charlotte.
Customer Relationship Service Representative TTECCustomer Relationship Service RepresentativeAsheville, NCPromptly process and answer/resolve customer inquiries, concerns, or technical questions, determine the appropriate actions based upon job aids, research, and existing desktop solution tools, and take the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided. · Ensure that all customer contacts are properly logged into Reveal CRM, ensure that VZ has accurate contact information on the customer, manage and audit of documentation of customer files.
Customer Service Representative – Financial Services TTECCustomer Service Representative – Financial ServicesCharlotte, NCWhether it’s getting answers for customers quickly, consulting on products, or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. You’ll provide white glove support to customers of an asset and wealth management company that combines the entrepreneurial spirit of a start-up with more than 150 years of experience.
NewRetail Customer Experience Coordinator TJ MaxxRetail Customer Experience CoordinatorBoone, NC$13.75–$14.25 / hourUSA TJ Maxx Store 1125 Boone NCThis position has a starting pay range of $13.75 to $14.25 per hour. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package.
NewRetail Customer Experience Coordinator - Full Time TJ MaxxRetail Customer Experience Coordinator - Full TimeHendersonville, NC$14–$14.50 / hourUSA TJ Maxx Store 1216 Hendersonville NCThis position has a starting pay range of $14.00 to $14.50 per hour. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package.
Customer Sercive Representative MetlifeCustomer Sercive RepresentativeCary, NCContractorTraining & Nesting Schedule: 9/22 – 10/24: Training (Mon–Thu onsite | Fri virtual). Requirements (Brief): 1+ year of customer service experience (call center / retail / restaurant).
Customer Service Representative - Work From Home American Income LifeCustomer Service Representative - Work From HomeCharlotte, NC$40,000–$50,000 / yearFull timeBy working with established member groups, unions, and associations, we provide clear guidance, reliable service, and ongoing support to people who are looking for information about their available options. We are a growing organization dedicated to helping individuals and families better understand benefit programs designed to support long-term financial security.
Community Pharmacy Total Care Outbound Customer Care Representative II Elevance Health IncCommunity Pharmacy Total Care Outbound Customer Care Representative IIDurham, NCAdditional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts. For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interper sonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Customer Care Representative iQor Holdings, Inc.Customer Care RepresentativeCharlotte, NCIn this role, you'll help customers navigate account questions while working collaboratively to resolve past-due balances - all while delivering an exceptional customer experience. Job Summary: We're hiring motivated Outbound Collections Representatives to support a major credit card portfolio.
Customer Care Representative I Elevance Health IncCustomer Care Representative IWinston-Salem, NC$16.88–$25.33 / hourPreferred Skills, Capabilities and Experiences: For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
NewU-Box Customer Care Representative (CDL) U-HaulU-Box Customer Care Representative (CDL)Fayetteville, NCThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
Customer Care Representative (Contract) NovantaCustomer Care Representative (Contract)Apex, North Carolinali>Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers mind; establishes and maintains effective relationships with customers and gains their trust and respect. ATI end-effectors enhance productivity and flexibility of robotic and automated solutions across a wide spectrum of industries through capabilities such as automatic tool changing, force-torque sensing, material removal, and more.
Customer Care Representative NovantaCustomer Care RepresentativeApex, North Carolinali>Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers mind; establishes and maintains effective relationships with customers and gains their trust and respect. ATI end-effectors enhance productivity and flexibility of robotic and automated solutions across a wide spectrum of industries through capabilities such as automatic tool changing, force-torque sensing, material removal, and more.
Customer Service and Sales Representative in the Lawn Care Industry Lawn Doctor Cary-ApexCustomer Service and Sales Representative in the Lawn Care IndustryApex, NCThe ideal candidate has experience in the lawn care industry and understands fertilization programs, weed control, turf health, and seasonal treatments specific to North Carolina lawns. This role combines customer support and sales responsibilities, with a focus on helping homeowners make informed decisions about lawn care services.
NewBilingual Customer Care Representative AlphaBEST Education, Inc.Bilingual Customer Care RepresentativeWinston-Salem, NC$20–$22 / hourli style="list-style-type:disc;font-size:11pt;font-family:'arial' , sans-serif;color:#000000;background-color:transparent;font-weight:400;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre">Ability to exhibit our core values: Drive Change, Value Connection, Have Fun, Put Children First, BEST at What We Do, Lead with YES, and Make it Right. Resolve customer concerns when questions or concerns arise regarding programs, registrations, our student management system, accounts, and billing.
Customer Care Representative (Contract) Novanta IncCustomer Care Representative (Contract)Apex, NCli>Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers mind; establishes and maintains effective relationships with customers and gains their trust and respect. ATI end-effectors enhance productivity and flexibility of robotic and automated solutions across a wide spectrum of industries through capabilities such as automatic tool changing, force-torque sensing, material removal, and more.
Customer Care Representative Novanta IncCustomer Care RepresentativeApex, NCli>Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers mind; establishes and maintains effective relationships with customers and gains their trust and respect. ATI end-effectors enhance productivity and flexibility of robotic and automated solutions across a wide spectrum of industries through capabilities such as automatic tool changing, force-torque sensing, material removal, and more.
U-Box Customer Care Representative (CDL) U-Haul International IncU-Box Customer Care Representative (CDL)Raleigh, NCThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands: The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
Customer Care Representative Zeiders Enterprises IncCustomer Care RepresentativeNCProblem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Preferred QualificationsPrior experience in a similar role with the WWCC.Familiarity with the military-specific community resourcesOther Requirements Ability to successfully complete a pre-employment and government background investigation to include FBI fingerprints.
NewCustomer Service Representative 50FloorCustomer Service RepresentativeCharlotte, NC$17–$20 / hourp>Customer Service Representative role will include communication with the customers throughout the purchase and installation process, coordination with other team members to resolve customer issues, and addressing post-sale product warranty questions. The right fit for the Customer Service position will have good communications skills, be able to stay organized, show a sense of urgency in solving customer concerns, and take a pro-active approach to supporting their team.
Senior Customer Care Representative- Eastern Time Zone Breg IncSenior Customer Care Representative- Eastern Time ZoneNCRemote$23–$28 / hourli>Supports the customer care team via multiple channels regarding customer inquiries such as order management, product substitution, returns, and custom bracing through Outlook, eCommerce, and Electronic Data Interchange (EDI), while maintaining On-Time In Full (OTIF) Service Level Agreements (SLA's). Actual pay is based on many factors unique to each candidate, including but not limited to geographical location, work experience, skill set, relevant trainings and certifications, and business needs.
Customer Service Representative - Charlotte, NC (Onsite) PMAB LLCCustomer Service Representative - Charlotte, NC (Onsite)Charlotte, NC$16–$18 / hourPart timeWe focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. The Customer Service Representative partners with internal teams to maintain accurate account records, follow established workflows, and meet quality and productivity expectations in a fast-paced environment.
Medical Customer Service Representative (Onsite) PMAB LLCMedical Customer Service Representative (Onsite)Charlotte, NC$16–$18 / hourPart timeWe focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.
Customer Service Representative - Billing II (Bilingual - English/Spanish) Quest Diagnostics IncCustomer Service Representative - Billing II (Bilingual - English/Spanish)Charlotte, NCResponsibilities: Answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, rebilling insurance companies and general customer concerns. Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.
Customer Service Representative - Billing II Quest Diagnostics IncCustomer Service Representative - Billing IICharlotte, NCResponsibilities: Answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, rebilling insurance companies and general customer concerns. You''ll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.
Customer Service Representative AmeriVetCustomer Service RepresentativeMorehead City, North CarolinaWith a loyal client base and a collaborative team culture, PetDocks is a fast-paced hospital where team members are encouraged to grow, learn, and utilize their skills to the fullest. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Customer Service Representative, Physician Practice UNC HealthCustomer Service Representative, Physician PracticeArden, NCAdditional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties. Spread across 12 individual locations in WNC, this partnership is specifically structured to allow our care team to reduce gaps in care, create a more seamless delivery model, and improve patient outcomes.
Part Time As Needed Patient Access Customer Service Representative R1 RCM IncPart Time As Needed Patient Access Customer Service RepresentativeWilson, NC$16.50–$20.66 / hourWe are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
Patient Registration - Customer Service Representative R1 RCM IncPatient Registration - Customer Service RepresentativeWilson, NC$14.50–$18.99 / hourWe are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
NewSpanish Bilingual Customer Service Representative iQor Holdings, Inc.Spanish Bilingual Customer Service RepresentativeCharlotte, NCli>At least 1 year solid experience in customer service in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate. Interact with co-workers, staff of other affiliates, patients, members and visitors in a positive and professional manner and communicate effectively and respectfully.
Customer Service Representative Suburban Propane Partners LPCustomer Service RepresentativeYadkinville, NCHeadquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do.
Office Assistant - Customer Service Representative (CSR) Advance Mechanical Inc.Office Assistant - Customer Service Representative (CSR)Greenville, NCRemoteExhibiting your ability to connect with customers easily, you tackle various essential tasks, including taking incoming calls, dispatching calls to notify clients of any schedule changes, and completing daily call logs and reports. In addition to competitive pay and our dedicated, driven work culture, we offer our Office Assistant - Customer Service Representative (CSR) the following benefits: Health insurance.
NewCustomer Service Representative Circle KCustomer Service RepresentativeGreensboro, NCThis handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
Customer Service Representative Hajoca CorporationCustomer Service RepresentativeRaleigh, NCp>Our ideal candidate will also: Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data. Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.
Customer Service Representative – Auto Glass Experts Auto Glass ExpertsCustomer Service Representative – Auto Glass ExpertsHuntersville, NC$42,000–$50,000 / yearul dir="auto">Make outbound calls to existing customers and warm leads to schedule repairs, replacements, or follow-ups—turning conversations into happy, loyal clients. Huntersville, NC | Full-Time | Family-Owned & GrowingJoin a tight-knit team that's all about taking care of people and their vehicles!.
NewCustomer Service Representative iQor Holdings, Inc.Customer Service RepresentativeCharlotte, NCli>At least 1 year solid experience in customer service in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate. Interact with co-workers, staff of other affiliates, patients, members and visitors in a positive and professional manner and communicate effectively and respectfully.
NewCustomer Service Representative Broadmore Pet RetreatCustomer Service RepresentativeCharlotte, NCli>Client Communication: Answer phone calls and emails with a positive attitude, providing helpful information about our boarding, grooming, and daycare services; Provide basic information about pet care and resort policies to clients, always keeping a customer-focused approach. Maintaining Documents: Contact veterinarians to get vaccine or other needed information regarding pets in our care; Work with our kennel software to book appointments, make notes on client and pet profiles, and obtain relevant information as needed.
NewCustomer Service Representative Attindas - USCustomer Service RepresentativeGreenville, NCli>Review daily impact of incoming orders on shipping and production capacity, and work with internal supply chain partners, external customers, and sales representatives to correct outages. Participate in supply chain process improvements activities; establish best practices for managing assigned accounts; including development of tools (reports, communications, etc.) to maintain optimum quality service levels.
Elvarex Customer Service Representative Essity ABElvarex Customer Service RepresentativeCharlotte, NCCollaborative and Caring Culture | Empowerment & Engaged People | Work with Impact and A Powerful Purpose | Individual Learning & Career Growth | Health & Safety Priority | Sustainable Value Together| Innovation| Sustainable Working Life | Competitive Total Rewards. And with a purpose of breaking barriers to wellbeing, promoting gender equality and enable customers and consumers to lead a fuller life at all stages of life, DEI is in our core.
Customer Service Representative CVS Health CorpCustomer Service RepresentativeNC$17–$31.30 / hourOur teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. As the face of our company, you will care for our customers by researching issues, documenting outcomes, resolving inquiries and delivering a high level of customer satisfaction.
Customer Service Representative PetSuitesCustomer Service RepresentativeCharlotte, NC$12–$13PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations.
NewCustomer Service Representative GraybarCustomer Service RepresentativeRaleigh, NCLet us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world.
NewCustomer Service Representative Real FloorsCustomer Service RepresentativeCharlotte, NCYou'll help coordinate schedules, address questions or concerns, and work closely with both internal teams and external partners to ensure jobs are completed efficiently and professionally. Amazing Benefits: Paid Holidays PTO - Paid Time Off FREE Life Insurance FREE AD&D Insurance FREE Disability Insurance Health Care Insurance - Company pays most of the cost!
Customer Service Representative GAS Global ServicesCustomer Service RepresentativeMonroe, NC$26–$27 / hourdiv> . .NewCustomer Service Representative Modern AviationCustomer Service RepresentativeCharlotte, NC$21–$23 / hourp>The Customer Service Representative (CSR) is responsible for delivering Modern Aviation's excellent service by providing exceptional, professional, and personalized support to private and corporate aviation customers. This role serves as the first point of contact for customers and flight crews, manages service requests, and ensures a positive, seamless experience within the FBO, even in fast-paced or high-pressure situations.Bilingual Japanese Customer Service Representative CVS Health CorpBilingual Japanese Customer Service RepresentativeNC$17–$31.30 / hourOur teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. 1 year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications.Customer Service Representative Browning Insurance AgencyCustomer Service RepresentativeMatthews, NC$36,000–$50,000 / yearYou won't just be answering phones; you'll be the friendly voice of Browning Insurance, guiding our clients, resolving their questions, and ensuring they feel valued and understood. We're looking for someone to join our family-like atmosphere as a Customer Service Representative who genuinely enjoys connecting with people and making their day a little brighter.Customer Service Representative - Patient Registration R1 RCM IncCustomer Service Representative - Patient RegistrationSylva, NC$14.50–$18.99 / hourWe are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.12345678910Resume ResourcesFree Resume TemplatesFree Resume BuilderSimilar Job SearchesRelationship Manager JobsClient Manager JobsClient Relationship Manager JobsClient Manager JobsCustomer Care Representative JobsRemote Customer ServiceEntry Level Customer Service
NewCustomer Service Representative Modern AviationCustomer Service RepresentativeCharlotte, NC$21–$23 / hourp>The Customer Service Representative (CSR) is responsible for delivering Modern Aviation's excellent service by providing exceptional, professional, and personalized support to private and corporate aviation customers. This role serves as the first point of contact for customers and flight crews, manages service requests, and ensures a positive, seamless experience within the FBO, even in fast-paced or high-pressure situations.
Bilingual Japanese Customer Service Representative CVS Health CorpBilingual Japanese Customer Service RepresentativeNC$17–$31.30 / hourOur teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. 1 year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications.
Customer Service Representative Browning Insurance AgencyCustomer Service RepresentativeMatthews, NC$36,000–$50,000 / yearYou won't just be answering phones; you'll be the friendly voice of Browning Insurance, guiding our clients, resolving their questions, and ensuring they feel valued and understood. We're looking for someone to join our family-like atmosphere as a Customer Service Representative who genuinely enjoys connecting with people and making their day a little brighter.
Customer Service Representative - Patient Registration R1 RCM IncCustomer Service Representative - Patient RegistrationSylva, NC$14.50–$18.99 / hourWe are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.