Chattanooga, TN2 days ago
Provide Tier 1 technical/user support for all business lines and related applications and troubleshoot incidents and requests via phone, chat, and email using the Service Desk Manager ITSM platform, leveraging internal knowledge bases and resources through resolution while providing excellent customer service for all customers of Client and subsidiary companies' information systems, including Employees, Providers, Members, Group Administrators, and Vendors. This involves user support for all business lines and related application software, system software, desktop/PC hardware, telephony hardware, internet network, storage network, WAN network, and security access management, including enforcing and adhering to all regulatory and HIPAA security requirements.