Minimum Requirements• Education: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field• Experience: Minimum 5+ years of enterprise desktop engineering or endpoint management experience• Technical Proficiency:Extensive experience administering Microsoft 365 and Azure services, including tenant management, identity and access configuration, security controls, Exchange Online, Teams, SharePoint Online, and Azure AD/Entra ID.Advanced Active Directory administration, including group policy management, OU design, account lifecycle operations, authentication troubleshooting, and integration with cloud identity services. Core ResponsibilitiesProvide advanced technical services for resolving complex and escalated IT issues with elevated administrative permissionsPerform advanced account and identity management, deep-dive diagnostics, root cause analysis, and long-term problem resolution for infrastructure components.