Baton Rouge, LA30+ days ago
This role reports to this job: SUPERVISOR, CUSTOMER SERVICE Necessary Contacts: Enrollment & Billing, Claims, Provider Relations, Benefit Operations, Network Administration, Sales/Marketing, Accounting and Legal departments as well as members, providers, groups, brokers, other plans, insurance companies, Social Security Administration and Centers for Medicare and Medicaid Services (CMS). Familiarity with medical and health insurance terminology preferred Conflict resolution skills and remains calm under pressure/stressful situations Must be able to to demonstrate critical thinking and problem solving skills Demonstrate attention to detail The ability to actively listen and ask appropriate questions, to effectively understand issues that are presented from customers.