Serve as the primary escalation point for the assigned book of business and own resolution to closure; Develop and execute account plans that drive retention and organic growth across the assigned book; Identify and capture new sources of revenue within assigned accounts (additional product lines, voluntary benefits, specialty services); Lead RFP and marketing processes for assigned clients; partner with Underwriting and specialty teams on proposal strategy; Negotiate contract terms, rates, plans, schedules, resources, and roles/responsibilities; Identify factors that influence business performance and recommend actions to improve profitability and enhance revenue for MMA East; Contribute to internal best-practice development; identify opportunities to improve consulting tools, templates, and workflows; Maintain current expertise in the dynamic and competitive benefits landscape, including market trends, carrier offerings, and emerging regulatory developments; Develop and maintain skills, knowledge, and proficiencies required to be effective in consulting, account management, and client strategy. Bachelor's degree or equivalent work experience required; Minimum of 8-10 years of progressive experience in Employee Health & Benefits consulting, brokerage, or insurance, including direct client-facing account leadership; Demonstrated experience operating at the C-suite level on negotiations, strategic planning, and relationship management; Active Life and Health License required; additional industry designations (CEBS, GBA, RHU, etc.) preferred; Demonstrated experience leading renewal strategy, vendor negotiations, and complex client issue resolution.