Support Microsoft Windows 11, Microsoft 365, Outlook, Teams, Teams Phone, web browsers, Adobe Acrobat, PowerPDF, iManage, Citrix and VPN services, and other Firm or legal-industry applications as assigned. Create and maintain a ServiceNow record for every support interaction requiring troubleshooting or follow-up, including the issue, user impact, troubleshooting performed, resolution, escalation details, and next steps.