This role serves as a subject matter expert across AutoAlert products, data systems, and operational processes, ensuring customer-facing applications, incentives, vehicle information, pricing, financing programs, mappings, and integrations remain accurate, functional, and aligned with business requirements. In addition to customer support and issue resolution, the Client Care Advisor 2 contributes to product quality and operational excellence through data audits, software release validation, user acceptance testing, process improvement initiatives, workflow enhancements, and knowledge base maintenance.