Performing E-Commerce member care resolution activities to ensure proper fulfilment of member and B2B orders, including: addressing member concerns regarding online and gift card orders via e-mail and/or phone; researching, troubleshooting, and resolving undelivered orders, receipt of inactive gift cards, lost packages, damaged deliveries, and wrong items shipped; determining root cause issue and providing prompt and professional feedback to Member Care, Home Office, and Carriers; and working with merchants for inventory updates and merchandise related issues. Free BJ's Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*.