Prior Call Center experience is highly preferred Strong computer/keyboard skills as well as analytical and problem-solving skills Quickly grasps information and efficiently solves verbal challenges with strategic thinking Communicates complex verbal and written concepts with ease A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment Professionally demonstrate empathy to others Preferred Skills: High School diploma, GED, some college experience, trade, or professional certification A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting, and marketing functions Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability through an empathetic communication style which promotes a quality image of the company Ensure each customer experience is exceptional by leveraging effective listening skills, attention to detail, strong intellectual curiosity, and an honest desire to make a difference Efficiently process transactions and refer requests for other policy modifications to appropriate areas Support special product and/or service campaigns as needed, or as requested by the customer Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customers inquiry Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills Requirements: Must live within one hour commute of Warwick, RI Training will be in-office for a designated duration.