Handle customer concerns in a professional manner Communicate with customers concerning orders, returns, shipments and products Call customers to advise shipments delay and/or information necessary to process orders Manage and maintain open customer orders and customer profile information Process warranty and return claims as needed Initiate sale of existing and new products as well as additional services offered Share customer feedback with manager May recommend alternative products based on cost, availability, or specifications Provide additional support such as maintaining literature and promotional materials, billing on directs, and ordering displays, possible product procurement responsibilities, etc. Effectively uses customer service to promote greater product penetration and higher service levels Partners with our Safety Department and Operations Leadership to promote and ensure a safe work environment and ensure all safety precautions are met Support walk-in customers with product selection and orders Attend on and off-premises business-related functions such as company product shows, dealer/contractor meetings, association events, training sessions, mill tours, etc.