This position exists to greet guests, initiate friendly interactions, answer questions, sell products, make lodging reservations, process refund requests, and resolve guest opportunities by phone, email and live chat, while providing guest excellence which exceeds expectations - all to be done in a manner consistent with the Mission and Values of The Dollywood Company. Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods.