Brown University is a registered employer in the following states: Rhode Island, California, Colorado, Connecticut, Florida, Maryland, Massachusetts, New York, New Hampshire, New Jersey, North Carolina, Washington, D.C. Please note that to be considered for a staff position at Brown University, you must submit a separate application for each position you wish to be considered for. The Customer Service Team Lead / Key Holder supports daily store operations by assisting management, providing leadership to the customer service team, and ensuring staff deliver exceptional service and support a positive customer experience.