Employees may be exposed to discussions involving suicide and self-harm, threats of violence, domestic violence, sexual assault, child abuse or neglect, animal abuse or neglect, substance abuse, severe mental health crises, homelessness, grief and loss, serious illness, financial hardship, and other highly sensitive or disturbing subject matter. Must be able to perform work in accordance with established schedules, including timely start and end times, scheduled breaks and meal periods, and adherence to workforce management requirements necessary to meet customer service and contractual obligations.