lnterpersonal Skills - Focuses on solving conflict, not blaming, maintains confidentiality, actively listens to others without interrupting, which helps customers and colleagues feel respected, keeps emotions under control, remains open to others' ideas and tries new things, encourages feedback to improve customer service skills, maintains a friendly and positive demeanor and cares about our internal and external customers and brand loyalty to protect our market image. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, puts success of team above own interests, able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.