PERMANENT

FEED

UNKNOWN

Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

HOUR

<div><div><div> Technical Customer Support Representative </div><div><p>Foundever is hiring Technical Customer Service Associates! Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications. If you have a passion for providing outstanding service and are eager to make a difference, we invite you to join our dedicated team!</p><p><strong> </strong></p><p><strong>Location Requirements: Must live within the commuting range and be able to work 50 MILES OF 10431 PINNACLE DR, WISE, VA 24293</strong></p></div></div><div><div> Qualifications: </div><div><ul><li>Ability to multitask in and navigate between screens efficiently while assisting customers</li><li>Comfortable in a fast-paced environment</li><li>Must be 18+ years of age</li><li>High school diploma (or GED equivalent)</li><li>Associate or bachelor’s degree preferred</li><li>Must pass a criminal background</li></ul></div></div><div><div> Core Responsibilities: </div><div><ul><li>Handle inbound customer service calls</li><li>Drive customer satisfaction through voice, chat and email communication</li><li>Navigate multiple systems and tools</li><li>Ongoing training and skill development  </li></ul></div></div><div><div> Work with us and you’ll enjoy: </div><div><ul><li>Pay: $16/hr with opportunities up to $19+!</li><li>100% paid training</li><li>Benefits including medical, dental, life, and vision insurance</li><li>Employee Assistance Program (EAP)</li><li>401k retirement plan with company match</li><li>Employee discounts</li><li>Referral bonuses</li><li>Internal Mobility (84% of our managers are promoted within)</li></ul></div></div><div><div> About Foundever </div><div><p> </p><p>Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   </p><p> </p><p>Get to know us at <a href="https://www.foundever.com" rel="noopener nofollow noreferrer" target="_blank" title="https://www.foundever.com/">www.foundever.com</a> and connect with us on Facebook, LinkedIn and Twitter.</p></div></div><div><div> EEO </div><div><p>Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.</p></div></div></div>

Foundever Group

Customer Service Representative

Corporate Law

Customer Experience

Customer Satisfaction

Customer Support/Service

Genetics

High School Diploma

Life Insurance

LinkedIn

Multitasking

Operational Support

Pinnacle

State Laws and Regulations

Tax Accounting

Technical Recruiting

Technical Support

Twitter

Vision Plan

Voice Chat

OTHER

The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

<p><strong><em>What Customer Service Operations contributes to Cardinal Health</em></strong></p><p>Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.</p><p><br/><strong><em>Job Summary</em></strong></p><p>The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order.</p><p/><p><strong><em>Schedule</em></strong>: varies depending on location</p><ul><li><p>8:30 AM-5:00 PM Eastern Time</p></li><li><p>8:00 AM-4:30 PM Pacific Time</p></li><li><p>5:30 AM-2:00 PM Pacific Time</p></li></ul><p><br/><strong><em>Responsibilities</em></strong></p><p>The New Patient Onboarding Representative is responsible for verifying all new patients' primary and secondary insurances to determine coverage In addition to the representative will review, enter and qualify referrals and leads through Medical Policy Review.</p><ul><li><p>Responsible for verifying patient insurance through either a phone call or web.</p></li><li><p>Reprocessing orders</p></li><li><p>Multitasking</p></li><li><p>Completing 53+ audits per day.</p></li><li><p>Contact the primary and secondary insurance and obtain all pertinent information per standard department procedure.</p></li><li><p>Process and enter manufacturer and HCP referrals per standard department procedure,</p></li><li><p>Enter all information into the computer insurance screen.</p></li><li><p>Verify all benefits and determine if collection is needed. Forward orders to the appropriate destination or queue.</p></li><li><p>Assist in team projects as needed.</p></li><li><p>Comply with laws and regulations as they pertain to services provided by the Company. This includes supporting and demonstrating compliance with the Company's Compliance and HIPAA Plans.</p></li><li><p>Promptly report any information regarding a known or suspected violation of any applicable laws, regulations, standards or company policy.</p></li><li><p>Represent the culture and values of the Company to other groups, agencies and the general public, and ensure accuracy of public information materials.</p></li><li><p>As applicable, attend in-service, continuing education or seminar programs to stay current with industry and community trends.</p></li><li><p>Attend all required Compliance, HIPAA and other scheduled training. </p></li><li><p>As applicable, present to management and staff.</p></li><li><p>Identify, support and demonstrate the Company's culture and values to ensure quality service to both internal and external company customers.</p></li><li><p>Support and demonstrate the Company's values.</p></li><li><p>The duties listed above are intended to outline the main responsibilities of this position. The duties are not intended to be all-inclusive or to limit the discretionary authority of supervisors to assign other tasks of a similar nature or level of responsibility.</p></li></ul><p/><p><strong><em>Qualifications</em></strong></p><ul><li><p>Customer focused results </p></li><li><p>HS Diploma, GED or equivalent experience preferred </p></li><li><p>1+ years' experience in related field preferred </p></li><li><p>Detail-oriented </p></li><li><p>Good communication skills written & verbal Strong verbal & written communication skills are essential </p></li><li><p>Good computer skills, computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word) </p></li></ul><p><br/><strong><em>What is expected of you and others at this level</em></strong></p><ul><li><p>Applies acquired job skills and company policies and procedures to complete standard tasks</p></li><li><p>Works on routine assignments that require basic problem resolution</p></li><li><p>Refers to policies and past pr</p><p><em>Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.</em></p></li></ul>

Cardinal Health

Representative II, Customer Service (New Patient Onboarding)

Calendar Management

Communication Skills

Computer Skills

Contract Management

Corporate Compliance

Corporate Policies

Customer Relations

Customer Service Operations

Data Quality

Demand Forecasting/Planning

Develop and Maintain Customers

Distribution Services

HIPAA (Health Insurance Portability and Accountability Act)

Industry/Trade Analysis

Insurance

Inventory Planning

Medical Billing

Microsoft Access Database

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Microsoft Product Family

Microsoft Word

Onboarding

Operations Processes

Order Processing

Outsourcing

Presentation/Verbal Skills

Problem Solving Skills

Regulations

Reimbursement

Systems Administration/Management

Writing Skills

Broadbean

Adhere to all new account opening policies and procedures as stated in Branch Operations Manual to ensure accuracy of Account Titling, Customer Information Identification (CID), Customer Due Diligence (CDD), and Identity Theft Red Flag Rules requirements as outlined in the Bank Secrecy Act/Anti Money Laundering policy. Discuss personal financial needs with new and existing customers/prospects and recommend ways in which the company can serve their needs by cross-selling a full range of personal banking services.

<p>JOB RESPONSIBILITIES</p><ul><li>Sell products and services to new and existing customers and prospects, as well as make referrals to appropriate departments. Maintain accurate tracking</li></ul><p>of cross sales and sales referrals</p><ul><li>Adhere to all new account opening policies and procedures as stated in Branch Operations Manual to ensure accuracy of Account Titling, Customer Information Identification (CID), Customer Due Diligence (CDD), and Identity Theft Red Flag Rules requirements as outlined in the Bank Secrecy Act/Anti Money Laundering policy.</li><li>Adhere to customer and account maintenance policies and procedures as</li></ul><p>stated in the Branch Operations Manual</p><ul><li>Adhere to any and all other operational processes performed as listed in the Branch Operations Manual.</li><li>Discuss personal financial needs with new and existing customers/prospects and recommend ways in which the company can serve their needs by cross-selling a full range of personal banking services.</li><li>Handle all customer service requests timely and accurately</li><li>Adhere at all times to applicable policies when resolving customer complaints while demonstrating a continuously helpful and friendly attitude.</li><li>Maintain a neat and orderly work area and ensure that all confidential records are properly secured at all times.</li><li>Required to maintain an expert level of knowledge regarding bank products/services</li><li>Responsible for knowing and implementing updates of Policies, Procedures and System changes</li><li>Adhere to all security policies and procedures</li><li>Follow bank guidelines before, during and after a robbery</li><li>Ensure all actions performed are in compliance with government regulations and organizational policies and procedures.</li></ul><p>SKILLS/KNOWLEDGE AND ABILITIES/EXPERIENCE</p><ul><li>Position requires a high school diploma or GED plus such practical skills and knowledge as would be learned on the job.</li><li>Over six and up to 12 months of experience.</li><li>Effective oral and written communication skills.</li><li>Excellent PC skills.</li><li>Excellent organizational skills with working knowledge of all applicable computer software programs.</li><li>Ability to lift coinage weighing up to 30 pounds.</li></ul><p>WORKING CONDITIONS</p><ul><li>Normal traditional bank lobby or In-Store lobby conditions.</li><li>After six months of demonstrated ability to carry out prescribed assignments, there is minimal supervision.</li></ul><p>The above statements are intended to describe the general nature and level of work to be performed by personnel assigned to this job. This information is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this position.</p><p>Candidates may be subject to the following screenings:</p><p>Credit Check, Drug Testing, and Criminal Background Check</p><p>Community Trust Bank offers a competitive benefits package including: Medical, Dental, and Vision Insurance; Company paid Life Insurance; Paid Vacation, Sick days, and Holidays; Short Term and Long Term Disability; 401K and ESOP.</p>

Community Trust Bancorp Inc

Background Investigation

Bank Secrecy Act

Banking Services

Computer Software

Cross-Selling

Due Diligence

Government Regulations

Lift/Move 30 Pounds

Money Laundering

Organizational Skills

Policy Implementation

Regulatory Compliance

Resolve Customer Issues

Sales

Time Management

<p>Technical Customer Support Representative</p><p>Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! \u202f</p><p>Location Requirements: Must live within the commuting range and be able to work 50 MILES OF 10431 PINNACLE DR, WISE, VA 24293</p><p>Job Overview</p><p>Foundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications.</p><p>What We're Looking For:</p><ul><li>Ability to multitask in and navigate between screens efficiently while assisting customers</li><li>Comfortable in a fast-paced environment</li><li>Must be 18+ years of age</li><li>High school diploma (or GED equivalent)</li><li>Must pass a criminal background</li></ul><p>Key Skills & Responsibilities:</p><ul><li>Handle inbound customer service calls</li><li>Drive customer satisfaction through voice, chat and email communication</li><li>Navigate multiple systems and tools</li><li>Recommend product solutions for unique customer needs</li></ul><p>Why You Should Join Us:</p><ul><li>Pay: $17/hour base rate + growth opportunities up to $19/hour</li><li>100% paid training</li><li>Dedicated time for skill development</li><li>Benefits including medical, dental, life, and vision insurance</li><li>Employee Assistance Program (EAP)</li><li>401k retirement plan with company match</li><li>Employee discounts</li><li>Referral bonuses</li><li>Internal Mobility (84% of our managers are promoted within)</li></ul><p>About Foundever</p><p>Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.</p><p>Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.</p><p>Military Partners</p><p>We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.\u202f</p><p>EEO</p><p>Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.</p>

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