Essential Responsibilities: Deliver empathetic, solution-oriented support to Artera customers (clinicians, clinical staff, laboratory staff, administrators) that reflects an understanding of customer needs, with a focus on providing the best service and ordering experience. An Artera Customer Success Representative (CSR) plays a key role in delivering a world-class experience to our customers-including clinicians, clinical staff, and administrators-by supporting them through onboarding, training, and product ordering.