The Customer Service Representative (CSR) is responsible for coordinating commercial and operational activities within the Doka Yard to ensure efficient material (formwork and scaffolding) flow, order fulfillment, inventory accuracy, customer service support, and operational excellence. Manage customer accounts and the full order process—order entry, placement, follow-up, price verification, and product inquiries—while maintaining clear communication with customers and sales teams regarding product availability, delivery schedules, and order status.