Principal Duties: Respond to confidential associate and vendor inquires in a prompt and courteous manner related to associate relations, payroll, unemployment claims, leaves of absence, verifications of employment, rehiring, benefits retirement plans, wellness and other service issues ensuring that each type of contact is resolved. Utilize the call center style phone system proficiently, including the softphone, and become proficient in the use of our software programs including; Applix, Workday, Docuware, LeaveSource, ATS and Crystal Reports.