Process stop payment requests for share drafts and revocation of authorization for ACH debits; Accept member requests for draft copies, copies of statements and account history, and copies of tax forms; Maintain comprehensive and in-depth knowledge of the Credit Union’s line of products and services to ensure effective cross selling; Provide member services to ATM, VISA and Debit Card holders; Open/create and close ATM and Debit Card accounts; Facilitate Visa Card, Debit Card and ATM Card activation; Process payments for Visa Credit Cards and Loans; Order and reorder checkbooks from Harland Clarke; Open new memberships and share draft accounts over the phone. Core Responsibilities : Represent the Credit Union to the members in a courteous and professional manner and provide prompt, efficient and accurate service in processing of transactions; Provide by telephone, general and specific service-related information concerning Credit Union products, services or policies; Respond to members' requests, problems and complaints, and/or direct the member to the proper person for specific information and assistance; Cross-sell and/or promote PSFCU products and services to PSFCU members and prospective members.