EXAMPLES OF DUTIES: Reviews, evaluates, approves, and processes records and/or documents; Extensive customer service over the phone explaining requirements, processes, and procedures; Maintains a manual or computerized records system; performs related work; Gathers information, makes decisions, resolves problems, and responds to inquiries that involves an extensive in-depth knowledge of the program; Utilizes independent judgment and discretion as to the methods, policies, and procedures used to complete assignments; Conducts involved searches which may require accessing and selecting multiple information sources or contact with clients, vendors, or outside sources to obtain information. Experience: monitoring a records system to identify and correct errors; Researching a variety of sources to resolve problems; Interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments; Entering and retrieving data using a computerized records system.