Primary Responsibilities: • Client Experience: Helps drive the client experience while maximizing sales potential of each client • Ensures proper scheduling and continuing appointments, including walk-in clients, booking and re-booking • Asks appropriate questions to determine clients needs, Follows current Salon selection process to match new client to Salon Professionals strengths to maximize client satisfaction and sales potential, and schedules accordingly • Offers all Company programs, including credit and rewards, to all clients, offering them all benefits JCPenney has to offer and opening up more potential to purchase and enhance the overall client experience.
Receptionist Duties Performs registration of clients, answers phones (utilizes scripted telephone response to enhance the clients Salon experience) Handles client complaints, exchanges, refunds and adjustments, and cashiers within established guidelines Maintains and updates automated client records including lab data and release forms.